Client demanding refund or will blacklist me-WWYD?

[banana87]

I do not want to get into the specifics for various reasons, but I run my own business providing educational services to children. I assessed a client and she disagrees with my assessment and is demanding a full refund of the assessment and report fee and if I do not do this she will blacklist me. Because the field I am in is very small, this will be easy to do. WWYD?

That's my point banana if she really thought you were wrong etc she can waste her energy harrassing them

Do you "know" the moderators?

Why wouldn't they do anything? This kind of dispute is one of the reasons why professional bodies exist!

I wouldn't warn the moderators, I would ask them what their policy is for this situation. It can't be the first time it's happened if there is some sort of list of so-called incompetent practitioners on this board (not saying you are, of course!)

They would not do anything because her claim is ridiculous and not in breech of their professional conduct policy. I have done nothing wrong, both professionally and ethically. I am confident of that.

Good idea about just asking about the policy cargirl. Will do that.

That's the point though her claim is ridiculous and your professional body will tell her that.

Well if her claim is ridiculous you need, as CarGirl has said, to tell her to address her concerns through your prof body.

And I think I mentioned asking about the policy!

Hope you get it sorted, must be very worrying for you.

I will tell her. I think she is more concerned about damaging my reputation though and knows how easy it is.

I'm sure you can sue for defamation and that's what you need to tell her.

Explain to her that if she has concerns/feels you were wrong etc she must first go to your professional body as any attempt to damage your reputation is opening herself up to being sued for defamation.

I'm not legal person so you need to find out the facts of what you could do.

I think defamation in this country is hard to prove, from what I remember (this happened to me AGES ago and nearly ruined me which is why I am so worried).

I am ignoring her for now, have contacted a barrister for advice and will go from there. Her threats are all in writing via email and I will involve the police if necessary. I do want this to end quietly, however, so really need to think about the best way to approach it.

eek

I think getting in touch with your barrister is definately the first step.