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TheAA no longer prioritising lone women for recovery

228 replies

Imayhaveerred · 19/01/2022 21:48

A woman tweeted this “ hi @TheAA_UK I am a lone woman whose car has broken down at night in the dark. Your call handler has told me you treat lone women and lone men as exactly the same priority in such circumstances because “that’s equality”

TheAA reply: “Hi Helen, you've been advised correctly. We don't prioritise based on gender, we do consider the location so as an example we would prioritise someone on a motorway over someone in a supermarket carpark”

twitter.com/theaa_uk/status/1483867262373220356?s=21

Surely lone women are always at higher risk than lone men? And that’s before the egregious use of gender when they mean sex…

OP posts:
MissLucyEyelesbarrow · 20/01/2022 16:46

@Ereshkigalangcleg

There is rarely any coverage of those deaths, so we have a skewed view of the relative risks.

Although I agree with a lot of your points, it does seem like you're using statistics in a misleading way, similar to the "35 year life expectancy" for MTF trans people. As NecessaryScene deduced, is it the case that your "15 or 30 minute life expectancy" is based on average time for all deaths caused by stopping on the hard shoulder, or is it on every person in a car that has stopped on the hard shoulder whether or not there was an accident and whether or not the people were safely recovered?

I am quoting stats that I was taught as part of emergency services training and that, as other posters have noted, are widely available online. What I was taught was that, if you stop on the hard shoulder and do not leave your vehicle, you will on average survive 15 mins (at the time I was trained, now 30 mins) until you are hit by another vehicle. This is from police data. Clearly they don't know - so cannot include - every single time that someone stops anywhere in the UK. But very large stretches of the motorway are under camera surveillance, so they have a large and robust sample, on which to base this. They have thousands of stretches of hard shoulder under continuous surveillance so have figures on all stops in those areas, however brief.

I find it fascinating that so many people are so invested in disagreeing with this. So far, other than the update about the average now being 30 minutes (which I accept) no one has posted any data showing a different figure. I'm just told that it's bollocks and that I don't understand life expectancy. I'd suggest the issue is more that people underestimate the risk. Think about the M25, for example. At its busiest points, 200,000 vehicles use it every day. Obviously they are not evenly distributed throughout 24h, but for simplicity let's estimate that two thirds travel between 7 am - 7 pm, and that they are evenly distributed during that time. That would mean 11,000 vehicles per hour. If you breakdown on the hard shoulder, 2,750 vehicles will pass you in 15 minutes. Is it really so hard to believe that one of them is likely to hit you?

And yes, of course, the M25 is a very busy motorway, but I have never suggested that the risk is the same, no matter how busy the motorway is. Of course, busier stretches are more dangerous and depress the average survival.

ScribblingPixie · 20/01/2022 16:45

And from Green Flag's Twitter account today:
"When we're contacted by a customer to assist with their vehicle, we take all the individual circumstances into account. Our customer facing teams actively prioritise customers who may be at risk, such as lone women, the elderly or families with young children."

ScribblingPixie · 20/01/2022 16:32

"Do you make special arrangements for vulnerable customers (lone women, elderly, with children)?
Answer: Yes we do."
How is that not explicit to you?

saraclara · 20/01/2022 16:24

@ScribblingPixie

That doesn't show they prioritise women.

I said I chose them because they prioritise lone women and that info states explicitly that they do.

No. It states explicitly that they would prioritise a woman with children sitting on a motorway's hard shoulder. As would the AA, as they've also said.

"we would prioritise someone on a motorway"

JulesJules · 20/01/2022 16:05

This reply has been withdrawn

This has been withdrawn by MNHQ for breaking our Talk Guidelines.

HopingForMyRainbowBaby · 20/01/2022 15:32

The only time they nearly left me stranded was when my car broke down at night time on a busy road. Thankfully I was able to coast it partly onto the grass verge. I rang the AA up although at the time wasn't with them but exH was which also covered my car. Explained to them he wasn't with me and I was on my own. Wouldn't send anyone out. Said I'd set my own account up with them only then I'd remembered I'd withdrawn my last £40 so couldn't do that either. Luckily for me an AA van had seen me stranded and had turned around in the lay by further up and came to see if I was ok. By this point my car was completely dead couldn't even open the window up. AA guy told me hang up with the AA checked the car over. As soon as he connected it to the machine it screamed. Turned out the Engine had blown up cos my exH had driven nigh on 140 miles the day before with hardly any oil inside it and had ignored the oil warning light and the advisory from the garage to fill it up. Totally knackered it up!! AA guy towed me back to my garage. Said I'd pay later on over the phone but told me not to bother. Im fully joined now after locking my keys in the boot of my new car. In all fairness the 4 times I've had to get them out they've come relatively quick. The only time I had to wait a while was when I had a flat battery but was safe in a car park. They've also come quicker for me when I've explained I'm a Carer and have calls to get too.

SammyScrounge · 20/01/2022 15:03

All the organisation's swore to prioritise women after Marie Wilkes's murder. 7months pregnant, travelling with her two children in the car. Broke down on the M25. Left children in car and walked to the emergency phone just down the road. When she didn't return, her children left the car to look for her. They found the phone swinging on the wire and no sign of her. It was two days before they found her, brutally beaten and stabbed to death.
At the time there was a terrific outcry. Marie had been abducted and murdered in broad daylight when about to make a call. Rescue companies swore that females would be prioritised. After all, if a heavily pregnant woman can be dragged off the side of the motorway, then no woman was safe. How gleefully they have decided that equality trumps women's safety.

ScribblingPixie · 20/01/2022 14:51

That doesn't show they prioritise women.

I said I chose them because they prioritise lone women and that info states explicitly that they do.

Dinosauria · 20/01/2022 14:41

Do you make special arrangements for vulnerable customers (lone women, elderly, with children)?
Answer: Yes we do. We prioritise those in vulnerable situations so a woman with children sitting on a motorways hard shoulder would receive priority of service over a customer sitting at their home address, for example.

That doesn't show they prioritise women.

Ereshkigalangcleg · 20/01/2022 14:35

Given that the chairman thinks it isn't possible to prioritise women as a more vulnerable group and "you can't actually say it, in law".

Ereshkigalangcleg · 20/01/2022 14:34

I didn't catch the name of the AA representative but they're blaming the Tweet on a member of staff who'd only been working there for a month.

That's a poor response and not exactly reassuring. Clearly it's either a training or a recruitment issue. I expect they spent more training time on Stonewall "law" than they did on teaching risk assessment.

ScribblingPixie · 20/01/2022 14:05

@Senheiss

Having said that, I'm with Green Flag because they make it more explicit that they will prioritise lone women.

Have Green Flag expressed how they define "woman", I imagine this priority could be easily abused.

Do you make special arrangements for vulnerable customers (lone women, elderly, with children)? Answer: Yes we do. We prioritise those in vulnerable situations so a woman with children sitting on a motorways hard shoulder would receive priority of service over a customer sitting at their home address, for example.
Mycuprunnethover · 20/01/2022 13:59

Thes3 companies really need to start training their social media staff better.

Mycuprunnethover · 20/01/2022 13:58

Going by some of the responses to this thread, it's possible she posts here...

WeBuiltThisBuffetOnSausageRoll · 20/01/2022 13:57

Dear God, this woman speaking now.

Kate Copstick (Scottish accent)? She has a history of approaching everything like Jimmy Nail licking vinegar off a wasp.

Incidentally, she also has (had?) her own company making very 'adult' content.

Shame: I always used to love her in On The Waterfront (short-lived Saturday morning kids' TV show).

WinterTrees · 20/01/2022 13:49

Dear God, this woman speaking now.

Accusing women of being crybabies and pretending to feel vulnerable, when that's 'nonsense.'

Jesus, does she watch the news I wonder? Fuck me.

Dinosauria · 20/01/2022 13:47

The AA president on Radio 2 was in fairness very good.

The women afterwards????

Jijithecat · 20/01/2022 13:40

Very careful usage of the term 'sex' by Tina on Radio 2 right now.
I didn't catch the name of the AA representative but they're blaming the Tweet on a member of staff who'd only been working there for a month.

WeBuiltThisBuffetOnSausageRoll · 20/01/2022 13:25

Oops, sorry - missed that Rightsraptor had already mentioned it.

WeBuiltThisBuffetOnSausageRoll · 20/01/2022 13:24

Tina Daheley on Radio 2 (standing in for Jeremy Vine) is about to discuss this in a few minutes.

334bu · 20/01/2022 12:41

Don't know if it was because a woman had been murdered recently on the motorway, but when I broke down at night on motorway in the nineties, after phoning for help from the motorway phone , a police car arrived about five minutes later and I sat with them until the breakdown truck arrived.

Senheiss · 20/01/2022 12:39

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Ereshkigalangcleg · 20/01/2022 12:22

Treat me equally. Except when I want to be treated with priority.

You seem to be confused about feminism.

Rightsraptor · 20/01/2022 12:12

This will be discussed on the Jeremy Vine show, Radio 2, today (after 1pm I think).

I won't be listening as I'm normally keen on increasing my blood pressure. But you might wish to. Listen, I mean.

Kotatsu · 20/01/2022 12:02

more men are killed or assaulted by strangers than women more report it maybe. Most females don’t report assault because it doesn’t help them.

From what I understand, that includes mutual provocation - ie your classic punch up after kickout time.

A lone woman standing somewhere in the dark is more vulnerable than a lone bloke.

And of course size matters - on average, men are nearly 1/5th larger than women. Or the difference beween me and my son when he was 9 - of course my 9 year old is more vulnerable than me, and of course I'm more vulnerable than my foot taller again male (ex) partner.

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