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LNER apologise for Train Manager's language

141 replies

Gasp0deTheW0nderD0g · 13/05/2021 07:45

You'll need to brace yourself for this. What the Train Manager said is really horrific. You can tell that from LNER's apology on Twitter.

London North Eastern Railway
@LNER Replying to @laurencec123
I'm really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention, Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER.

OK, steady yourselves now. I attach a screenshot of the original complaint, which I saw on another Twitter account. The complainer has made their Tweets private, probably because of the avalanche of robust and forthright hateful responses to the LNER tweet above.

I trust the Train Manager has been sent for re-training (as it were). Poor bugger.

LNER apologise for Train Manager's language
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Penpineapple · 16/05/2021 21:00

@DdraigGoch

Don't forget that LNER are public sector so are insulated from commercial reality to a large degree.
I have to disagree with that, LNER still has to make money, LNER still suffers restructures and redundancies and has to cut spending. If anything it can make it a little bit more difficult sometimes.
DdraigGoch · 16/05/2021 20:58

Don't forget that LNER are public sector so are insulated from commercial reality to a large degree.

ChattyLion · 16/05/2021 20:42

Surely it’s bad for business that companies constantly roll over and indulge customers’ narcissism? The original tweet said ‘i just won’t listen’ which is a perfectly OK suggestion to a public announcement you don’t like. I don’t particularly like being called a ‘Lady’ but you know I just don’t listen. It’s fine.
The companies that get into this crap are going to alienate their own staff and others of their customers. And have to spend a lot of money on courses and corporate certificates with the ‘right’ re-education charities.. this approach isn’t really going to be the cheaper option.

Childrenofthestones · 16/05/2021 07:07

A few years ago on a dark rainy morning, I was on a Merseyrail train travelling into Liverpool when the guard walked in through a communicating door. Letting it close behind him, with his hands in his pockets, tie askew, he leant back against the door and said "Right listen up guys, lets do this the easy way. Hands up if you haven't got a ticket "
Everyone in the carriage had a good laugh and he started checking tickets. He put a smile on every face there on a miserable morning.
If it happened today his reward would probably be a reprimand because some jerk would complain to a gutless management that he said Guys and not everyone was a guy.

MrsMercyBucket · 16/05/2021 02:36

@StillFemale

Does anyone know whether the train manager was male or female?

And did the NB (but oh so obviously male) Laurence know them? This could be straightforward bullying of a colleague.

They were male
toffeebutterpopcorn · 14/05/2021 17:09

I have worked with people like that. Exhausting!

Nametychangety · 14/05/2021 15:16

Personally not on social media like Twitter and Facebook but am hearing similar whoop whoop comments supporting this nonsense from a colleague who insist their group is all of the same mind as Lawro.

The company and those associated with it will no doubt be bandwagon jumping.

In my personal experience? What they say and what they do are two different things. As long as they are seen to be supporting this preciousness they give zero cares about actual bullying.

BraveBananaBadge · 14/05/2021 14:03

@AfternoonToffee

We've gone very far from "sometimes it's best to say nothing at all". Or just "Thank you for bringing this to our attention."
Exactly this. Being approachable as a brand is important but so is a professional tone of voice. It's the immaturity and informality of these social media communications (including immediate, grovelling apologies without any investigation, or indeed proof) from major organisations I cannot abide, and unfortunately it just seems to be the future.
DdraigGoch · 14/05/2021 13:50

Yes, the UCU is devoid of solidarity.

GCAcademic · 14/05/2021 13:42

@BlackForestCake

One of the appalling things about this incident is that this is a trade union rep grassing up his own members and colleagues to management and demanding they be disciplined. Great solidarity there.
Not remotely surprising to anyone who works in a university and has seen the behaviour of the UCU general secretary, unfortunately.
AfternoonToffee · 14/05/2021 13:38

We've gone very far from "sometimes it's best to say nothing at all". Or just "Thank you for bringing this to our attention."

BraveBananaBadge · 14/05/2021 13:06

So disappointed that this is being discussed in a professional communications group I'm in on FB - and they all think the response from LNER was brilliant and the negative response has been 'vile'. One person took the mick and they shut off the comments.

SheldonesqueTheBstard · 14/05/2021 11:55

Wittle wawrence is allowed to tweet ‘ladies and gents’ but one of his colleagues ain’t allowed to say it.

How does that work then????? Hmm

#alllllllllllaboutmeeeeeeeeeeeeeeee

LNER apologise for Train Manager's language
AfternoonToffee · 14/05/2021 11:15

That Two Ronnies sketch that at the time just seemed hilariously funny, was spot on in terms of the world now.

DdraigGoch · 14/05/2021 10:46

Perhaps "Ladies and/or Gentlemen" might satisfy those who identify as both.

DinosaurDiana · 14/05/2021 09:56

Stop the world, I want to get off 🤪

NewlyGranny · 14/05/2021 09:54

Perhaps every announcement starting "Ladies and gentlemen..." needs to be repeated so non-binary passengers can listen to both and make up their own minds which applies? That would fix it.

If the speaker switches to using "Every one" instead, wouldn't the two spirit passengers feel excluded?

toffeebutterpopcorn · 14/05/2021 09:49

😂

Artichokeleaves · 14/05/2021 09:49

What is this "who hurt you" ? Is this the new insult going around? What the hell does it mean?

I think it's supposed to imply that your unreasonable demand or comment must stem from psychological distress and a faulty redirection of that distress upon the person you..... are requesting to stop picking their nose and eating it, or to pick up their pokemon cards.

It's somewhere in their with 'talk to the hand' . 'you're not the boss of me', and 'shan't'. Laurence's mummy has a bit of a failure to launch problem here really.

DdraigGoch · 14/05/2021 09:22

@newnortherner111

I wonder what would have happened if the train was going to Manchester or if it has a station, Mansfield. Would it have to be announced as 'the station after Stockport locally known as Piccadilly'?
ConfusedAdultFemale · 14/05/2021 08:41

🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

toffeebutterpopcorn · 14/05/2021 08:34

Wait until these young ‘uns get older (and thereby irrelevant) and no one listens to their whinging anymore. Lord alone knows what the next gen along will latch onto.

SheldonesqueTheBstard · 14/05/2021 08:28

The bit I have bother with is that they apologised for their language

If they said good morning to everyone in the special stylee, folk would be full of whinge because there would be no time to announce upcoming stations. Cue missed stops everywhere.

As you said toffee - it was funny back in the day but not so funny now it is real.

Imagine being so fucking speshul that you can bring a company to its knees with a tweet.

I bet this fecker wouldn’t have been so bold in person.

toffeebutterpopcorn · 14/05/2021 08:22

There was an old 2 Ronnies sketch where the news story was that any place with ‘sex’ in it was replaces with ‘thingy’ (so Middlethingy). Oh how we laughed at the craziness...

Nametychangety · 14/05/2021 08:03

The train now approaching
Glasgogetyerserealworries
Middle cod’s wallop
Up yersel minster
Snowfleckney
Twatt

Appears to have someone very full of their own importance on it.

And as for you and your forelock tugging LNER?

Get Benton