I've had a reply from the customer service manager from Virgin Active. Very generic; repeats a lot of the stuff that Norma got and didn't answer a single question of mine. The questions I had asked were:
- Will signage in the gym be changed to make it clear that segregation is on the basis of gender identity not biological sex so women can make an informed decision about whether to use the facilities?
- What safeguards will be in place to ensure that predatory males do not take advantage of the policy by saying they 'identify' as a woman?
- Will there be any provisions in place for women who do not feel comfortable undressing or showering in the presence of male-bodied people for personal or religious reasons (esp in view of the fact that the majority of transgender male-to-females do not have SRS and retain their male genitalia)?
- Why has VA not taken advantage of the exceptions in the Equality Act that allows provision for single-sex services?
- Please could I see a copy of the results of any consultation with women that would have taken place before implementation of the policy or the results of the risk-assessment that would have been carried out before implementation of the policy.
I got the following, somewhat confused response:
Thank you for taking the time to write to Matthew, I have reviewed your queries below with regards to segregation of changing room at Virgin Active.
We appreciate this is a sensitive area and it can be complicated. Here at Virgin Active we are an inclusive business, and aim to treat all of our members fairly, appropriately and with respect. If a transgender member wishes to use the changing rooms and other facilities which corresponds to their gender identity, they are able to do so. Any departure from that would only be made on a case by case basis, and would involve consideration of the specific circumstances of the particular situation.
Our approach is in line with the Equality and Human Rights Commission’s statutory code of practice on the Equality Act, with their guidance for businesses, and with the Equality Act 2010.
Additionally, the health and safety of our members and staff is of utmost importance to us and is not the same topic as a transgender member wishing to use the changing rooms and other facilities which corresponds to their gender identity.
We work hard to ensure our clubs are a safe, friendly and a welcoming place to be for anyone.
All members and staff must commit to conducting themselves in a well-mannered fashion when on our premises. We do not/ will not tolerate anything that puts another’s safety at risk; disturbs the enjoyment, or, impairs the use of a club for other people. Any breach of these objectives, by anyone, will lead to termination of membership or employment, as applicable. Our teams are trained in the prevention of risks identified to our members’ health and safety, all complaints we receive are dealt with quickly and firmly with our dedicated Safeguarding team at the forefront of any investigation
I would also like to reiterate that we operate single sex changing rooms, this hasn't changed, and we have no plans to adopt community style gender fluid changing rooms at present.
I suppose I am not surprised (though am annoyed because I'll have to find another gym). Don't want to go without a fight, so will write back - hints and tips welcome!!