I found a couple of things on the M&S corporate website. Firstly a photo illustrating M&S diversity. A white man in a suit, Steven Rowe., surrounded almost completely by women and a few men from ethnic minorities, wearing the M&S uniform and name labels (Steve doesn't have to wear a badge) which shows that they are earning a lot closer to the minimum wage, rather than to Steve Rowe's stratospheric salary. How they think that a photo of a white man at the top and women and men from ethnic minorities at the very bottom illustrates diversity is beyond me:
careers.marksandspencer.com/why-work-here
Then this little cracker, where the M&S lingerie department drove a hundred miles to do bra fittings for a group of MTF trans.
How one colleague has helped make M&S more inclusive
careers.marksandspencer.com/inside-mands/how-one-colleague-has-helped-make-m%26s-more-inclusive
"Kelly is part of the M&S team in Prestatyn, North Wales. Last year, she heard about ‘Unique’. This is a voluntary group that supports transgender people in North Wales and West Cheshire, from those who have changed their gender presentation to individuals who have had gender affirming surgery. Kelly learned that Unique’s aim is to help transgender people accept themselves and find acceptance from others – and was driven to be an ally to the group.
Along with an M&S bra fitter, Kelly went to one of Unique’s monthly meetings, not really knowing how their presence would be received. Here’s how it went:
“We discreetly went around the group explaining that we were there to help, that M&S is a friendly place which welcomes customers whoever they are, and that they shouldn’t be frightened to come into our stores. I guessed correctly that there was a stigma coming into a store like M&S, so I suppose it was a mission of reassurance.”
To Kelly’s delight, the evening was a huge success, so she arranged another visit. “This time, some of the group modelled for me. They loved it and I was made to feel so welcome. After the meeting, many came for a bra fitting and one of the group specially brought their partner along for a new bra. I had to reserve quite a lot of our products – not that I went there with the intention of boosting M&S sales!”
That wasn’t the end of it. Kelly has built firm friendships with members of the group, two in particular. “One worked in our Prestatyn store over Christmas, and when I was told “to be an M&S girl is a dream come true”, it really brought a lump to my throat,” Kelly says."