To be fair to the students their article seems more nuanced than the Telegraph article, especially since 6 complaints were upheld. Physically manhandling a student is never ok, mocking students with mental illness is never ok.
I do appreciate a lot of their complaints are nonsense, and the fact they submitted 100s of pages of complaints shows that. I'm another one echoing the fact that the vast majority of the Scottish population is white, non trans, with no obvious disabilities so it sounds like their staff reflect this. We have no idea if they have initiatives to make sure they are recruiting fairly from available candidates, but I expect the do monitor their staff on protected characteristics.
I'm surprised art students do check ins though, I did these studying counselling but have never heard of them anywhere else.