Ocado boycott after support of Primesight action part 2

I hate to think they had to throw away hundreds of turkeys for no reason.

I don't think they would chuck them, but I do think they would put them on special offer to try and get rid of the surplus stock. Depending how many people did this, of course.

I got the exact same email posted below and replied saying if a full frank total apology was not planned I wanted acc deleted- also signed adult female and got response saying acc would be deleted. Bastards

Yup, so they are willing to apologize for their ridiculous statement behind closed doors so to speak, but ask the apology to get some air, and its a no. Funny that.

I spoke to Waitrose who said they very busy with people switching over from Ocado and were well aware why

Ah very good.

Waitrose won't be making the mistake of siding with misogynists then.

I had my Sainsbury's delivery today it was fab no looking back for me - and saved loads of money

I didn't even realise I still had items in my Ocado basket (must be 10 years old), but saw when I clicked through to unsubscribe from all emails. I haven't used them since we moved house!

Anyway, customer services asked me why I wished to have my details removed from their database and I have told them why.

I guess we could each order two crates of champagne or gin and cancel at the last moment. Maybe buy them in the sales before New Years Eve!

It would be a shame if I placed a large order with Ocado and then cancelled it.

I hate to think they had to throw away hundreds of turkeys for no reason.

They could donate them to charity.

Oh, wait. That would be helpful and sensible.

Sorry - must have been thinking of another company and not Ocado.

I requested and received all my data this week. No surprises there, it was mostly just a list of all our orders, favourites, payment details etc. The only 'extra' bit I could find was a segmentation file that seemed to be noting information that would put us in categories like dog owner/cat owner/gluten free/pork eater.

So that's it - so long Ocado. They really don't seem to care. What a way to run a company.

Ocado didn't ask me why I was leaving, just assumed it was about money and offered various smartpass deals. I declined, saying I'd no intention of spending money with them ever again. They didn't pursue it and said they'd cancel my smartpass.
Can't see how their business will succeed longterm if they've no interest in their customer base and establishing why people leave/stay, irrespective of the current fiasco. Business 101 to understand your market, no? And surely you would always ask why someone was leaving? After all, it could have been "thin ham" and easily resolved
But with a CEO like that, what can anyone expect?

I've just edited my first Sainsbury's order for tomorrow and had the option to give them feedback - I wrote one line about their website and 2 paragraphs about why I've left Ocado - got a bit carried away!

Deux I think they start picking it after your time to edit the order.

Some people were talking about doing a massive Xmas order and cancelling it at the last minute as by then Ocado would be left with lots of stock but that seems a bit wasteful to me, I hate to think they had to throw away hundreds of turkeys for no reason.

I have an Ocado account but I’ve never actually used it. I’m tempted to place a large order then cancel it at the last minute. Anyone know when they pick the order? It would cost them more if they get as far as picking orders then they’re cancelled due to labour costs and disruption.

Gutted that Sainsbury's have failed to deliver today stating that payment failed but nobody told me, they just didn't show up (well actually they did show up, sat in the van outside but didn't say a word).

How did everyone get that £20 discount on Waitrose?

It will always be a Nestle now, so, carrying on, but lost the sheen it once had, and always tainted.

Interesting the recent trustpilot comments.

I actually only joined Mumsnet after I heard about the poster issue via Twitter, and after I closed my Ocado account.

Apparently it’s time to book my Christmas delivery slot.....they are such muppets for not sorting this out properly.

I've sent an email and deleted the app - surprised how sad I feel about this :(

I also peak-transed my friend about this, who uses Waitrose and was going to try Ocado, but definitely won't now.

I see that Tara Hewitt has left a glowing review for Ocado on TrustPilot.

That reminds me - still no response to my last email to Ocado so it looks like it's time to follow up.

I got the exact same email posted below and replied saying if a full frank total apology was not planned I wanted acc deleted- also signed adult female and got response saying acc would be deleted. Bastards

but explained, don't know where that rogue 'he' sneaked in!

I've cancelled Ocado - v reluctant because their delivery service is so good, but he explained it all to my DH, who totally supports us, and is also excited at saving money re shopping at Sainsbury's!

My experience of Sainsbury's delivery service is not good, but that was a few years ago, so hoping it has improved.

I was quite disappointed that the person I spoke to was not in the slightest bit interested in why I had cancelled, so Im going to email them now.

Thanks for the poke to do this, I've cancelled too.
I told them their private apology to a public condemnation of women buttered no parsnips.
Signed off Adult Human Female.

Would love to know how many have cancelled (versus how many they had in the first place).

All they need to do is align themselves with adult human females (y'know, their core-customer base) and I'd probably go back.

If they refuse, I'm saving ££ With Sainsbury's