Ocado boycott after support of Primesight action part 2

Apparently, I was complained about, some hours ago, to Trustpilot. It's a fair few weeks now since I posted there!
I have a list of suspects to hand, no need for Taggart.

I've been referred to Trustpilot's "Guidelines" also, ( a feeling of deja vu there! )

I've resubmitted. It's got to be moderated, apparently, FFS!
All this revisionism.

Yes, I did think Trustpilot was reliable PersonWithAVulva.

Maybe, I should do a Trustpilot review of Trustpilot?

Laniakea you've made my day..... go! go! go!

Hmm, my review is still there and no email, so they either haven't got round to all of the ones they don't like or are being selective.
The transactivist ones are still all there and I bet few of them are Ocado shoppers. If they are, they're unlikely to be doing a regular big family shop as we do.

Do trustpilot usually take down negative reviews? I (possibly stupidly) trust that site a fair bit, and it seems like I shouldn't if they just remove stuff after pressure from activists/businesses. Surely that goes against the whole point of their site?!

Well, I used them once and was rather underwhelmed. The money off coupons only applied to certain items, so it all got complicated. So all in all, it is not a hardship not to bother again; I would much rather go to Waitrose myself tbh.

What are you taking Laniakea ? I want some. Great actions from everyone. A little action means a lot, especially to those of us cheering you on. Thank you

I'm sure Ocado aren't concerned because word of mouth won't damage them. Will it?

Trustpilot seems to have done a mass takedown of all GC reviews. Must be embarrassing Ocado. I don't use them (and never will unless they apologise) but 2 members of my family moved after I pointed out what they stood for.

I haven't replied yet but will do. Thanks for the responses.
I've been on Trustpilot for years - so it's not exactly my first review!
I'll give them further info as per lilllil

I'm sure the Ocado "man with the thin ham" reviewer hasn't had one.

@LurkingWaspi

Yep me too.

I sent a scathing email telling them why they could feck off with their service and to take me off their database pronto and got a very short Millie email saying they'd done it, no other comments.

Yes. I've just replied telling them that I was a customer and it was a service issue for me.

I guess they've waited a while, and are relying on people using fake email addresses or no longer caring enough to back it up.

I've just had this message from Trustpilot, anyone else?

"Thanks very much for your review of www.ocado.com.

We’re writing to you because we’ve noticed that your review only includes limited information about your experience with the company. We really want Trustpilot reviewers to provide an overall picture of their buying experience, and this includes the level of customer service. In this case, your review has been flagged as incomplete, so we’ve temporarily moved it offline. But we’ll be happy to reinstate it online if you can add a few more details.

To complete your review, please add more information, including comments about the customer service you received from the company. "

I was quite clear about what I thought of Ocado;s "customer service."
Operation Clean up?

Laniakea

Got the standard email of apology. Told them if they didnt ask for reinstatement of poster by Primesight not interested in them. They must be losing a lot of custom but yes probably have their eye more on the US market

Wow Laniakea that’s impressive!

All guns blazing Laniakea!

I haven’t heard anything back from them. The TRA fuckers tried to get my review taken down, I got in reinstated & took a couple of theirs down. Arseholes. She has done a GDPR right to be forgotten.

So far i’ve not spent £260 with them - i’m due to do the big monthly shop this weekend & as it’s ds’ birthday next week it’ll be around £600 I expect. So that’s getting on for a thousand from me alone already.

I won’t ever go back - i’ve been described as both petty & stubborn as fuck.

I’ve also cancelled our TV licence, put a block on our server so no one in the house can access the guardian (also reviewed the kids’ safety settings so they can’t be exposed to trans propaganda), written to every san pro company that uses the term menstruator puke, subscribed to the times & the spectator, donated to Posie WPUK FairPlay, helped 5 ppl fill in the consultation, spread numerous petitions, done some stickering, written to MP & let local labour & Lib Dem candidates know why I won’t be voting for them. Complained to NAS.

Next is to ask the school that my 9yo may well be going to what their toilet & changing facilities are & who has advised them on PSHE/gender stuff.

My 17yo is gender critical so I have some hope. I couldn’t live with myself if I didn’t do all I could :/

I've had Waitrose twice now, since I cancelled Ocado. It's fine I guess, but the site is clunky and both times I've had subs. I'm not going back though.

I've just had another email, so quite enjoyed telling them again and threatening them with reporting them for GDPR breach if they do not, as requested, remove my details from their database immediately.

I have just done some Googling and it looks as if a fair chunk of Ocado’s valuation is based on its ability to sell its Smart Platform Technology overseas, specifically in the US and the Nordics.

It may be that Ocado does not care much about UK females customers, and is more concerned not to put its foot in it in the US which issuing some sort of public retraction might do.

The bastards KEEP emailing me.

If anyone has saved any money from ceasing to use Ocado, and is looking for a good home for it, there is another thread in this section labelled 'accurate polling' that it might be a good idea to read.....

I hope Waitrose make a fortune from this. And the local shops.

So, this does explain why they probably don't care too much about the customer base, selling the technology is where their focus is.

Ocado's chief technology officer was on You and Yours recently.
Their online shopping sales had gone up 11 per cent but that wasn't making the money, selling the technology to other companies including Morrisons is where they're looking to make big profits:
www.bbc.co.uk/programmes/m0000m7x
It's about 5 minutes from the start.