Ocado boycott after support of Primesight action part 2

I too don’t think they will crack. However I do think ‘doing an Ocado’ will take over from ‘doing a ratner’. I also think companies will realise that their best course of action is to stay out of it like Birdseye, so perhaps the next billboard will stay up?

They are scared of TRA's
They didn't realise that there are more women (and even a whole bunch transwomen / transmen with sense) than TRA's because their business is based inside a bubble and operated from the internet.

Now they have realised that maybe the TRA's are just a small but very vocal group who claim to have a lot of power by whinging and Ocado don't know what to do.

The solution they've come up with is to not say anything and phone round to keep public knowledge to a minimum but try and get back the customers who have left.

I just called as I hadn't heard back from earlier call (wed) and follow up email on fri morning. Customer service guy answered and was very pleasant until I said what it was about then his tone changed, very buttoned up and slightly hostile. Said it was taking them time to call round everyone. I replied that I didn't need a call - just a public statement. He said that wasn't going to happen so I cancelled smart pass and weekly reserved delivery. As soon as he knew what it was about he seemed desperate to get me off the phone as soon as possible.

I really can't believe they are handling like this. Are we missing something here that explains their seemingly nuts response???

LaPufalina Just found that response was for an older account I had with them. The response for my live account is the same as yours.

I've replied asking them to explain in more detail how/why the error was made.

I'm not holding my breath.....

It's utter bullshit, isn't it? Very, very disappointing Ocado.

Mine was slightly different but along the same lines

Last week one of our customer services representatives, in a response on Twitter, inadvertently entered into a debate that did not relate to Ocado, our marketing, or our values. This issue was not for Ocado to comment on and as a result the Tweet was withdrawn.
I emailed Ocado last Thursday (27th) to request to delete my account because of their blatant disregard of freedom of speech and women's rights etc.

Finally got a stock response email today:

^We apologise for any confusion or offence that this message may have caused. At Ocado we believe passionately in a culture of inclusion and creating an environment around our business that is completely free from discrimination, harassment and victimisation of any sort.

I apologise again for any confusion or offence caused. I have now as requested closed your Ocado account.^

It was from a female name. Ocado clearly don't give a shit or want my custom!

Peverse get your mum on here when she gets angry she'll be leafleting and stickering

It took 2 emails and 2 tweets, but finally got a response from a pleasant and friendly customer service rep called Lisa. She was quite apologetic. Said no current plans for a public statement by Ocado on the issue, but she would pass on my feedback.

As I’m not accustomed to being kept waiting this long (original complaint lodged last Wednesday), I’d already switched to Sainsbury’s and had my first delivery from them the other night - very happy so far. The driver took the time to stand and explain about how to get a good Christmas delivery slot - and their cooking apples are freaking MASSIVE.

Yes they believe passionately that 'sex' is part of their inclusion policy especially after we pointed out last week that they had forgotten to include it!

Yep the bad guys for being women

82% of their customers.

Oh I see from the ES article that the email was not a handcrafted one of a kind but just their agreed form of statement! Mean old mummies not wanting to be all inclusive.

Well you're all 'confused' then......

This is the email I got today:

"Earlier this week one of our customer services representatives, in a response on Twitter, inadvertently entered into a debate that did not relate to Ocado, our marketing, or our values. This issue was not for Ocado to comment on and as a result the Tweet was withdrawn.

We apologise for any confusion or offence that this message may have caused. At Ocado we believe passionately in a culture of inclusion and creating an environment around our business that is completely free from discrimination, harassment and victimisation of any sort.

I apologise again for any confusion or offence caused. "

Still reads to me like we're the bad guys here.

It's actually on the home page of the Standard website with a big picture of their logo.

Good article. Shame that they refer to everyone all as "mums" (feels lazy somehow). Being a mum is not a prerequisite to being on this site or being annoyed with Ocado and wanting to boycott.

Is it a way of downplaying what has been going on? Sounds a bit cuddlier somehow than protests leads to Ocado losing ££££££s in future sales. Oh those mums.

Thanks for the link.
Have no other papers covered this

The Emperor has no clothes

Article here: www.standard.co.uk/news/uk/mums-call-for-a-boycott-of-ocado-in-backlash-over-transphobic-billboard-ad-a3950011.html

Emailed them Friday and said I didn't want to talk on the phone only a public apology would have done but too late now, please delete account and all data. Got an email from them this morning about something - paperless bills I think. Do we think they might be deluged with such requests?

You're probably right Budgie, anyway I've commented on Trustpilot.

I don't think they are Ocado plants. I think they're TRA

Perhaps someone could leave a review on trust pilot pointing this out to them?