Response from M and S to email.
Good morning
Thank you for taking the time to get in touch. I am sorry you have been left disappointed with our fitting room policy.
With over 30 million customers, we understand our responsibility to the Equalities Act 2010 and it is something we take seriously. We want to create a place where everyone – including customers and colleagues - feels included, and can be themselves.
To do this, we have to create a balance and we do feel our current policy helps us to achieve this.
Our customers are free to choose the Fitting Room they identify with and feel comfortable in, with respect to other customers' privacy.
This is because all of our fitting room cubicles have mirrors inside and lockable doors to ensure full customer privacy.
We are continually reviewing it to ensure it is appropriate for the largest number of customers and your feedback is useful for us to do that.
I’d like to thank you for taking the time to contact us and I do hope you can return to shopping with M&S with confidence in the future.
Kind regards
Emma Truss
Retail Customer Services
Your M&S Customer Service
Registered office: Waterside House, 35 North Wharf Road, London, W2 1NW
Registered Number: 214436 (England and Wales)
On 11/06/2018
Dear M and S
In regard to your changing room policy . I am extremely concerned that you have changed policy.
Women and girls need to feel and be safe when they are vulnerable, ie undressing to try on clothes, bras etc.
Your policy does not not respect women and also does not respect the sex, based protections in the Equality Act.
I urge you to put the safely and privacy of women first.
I feel ashamed for you.