Kindle/Amazon Rant and Sobbings :(

35 replies

PomBearWithAnOFRS · 20/01/2013 23:02

My Kindle is either dead or at death's door I think :(
It froze, then it was as if it had a time delay on it so even forcing a reboot would take about 20 minutes to do anything.
I spent 8 hours messing on and got the latest software installed, rebooted it AGAIN, charged it right up, and switched on. It worked beautifully for just long enough for me to read three pages, then froze again.
The icing on the cake is that bloody Amazon have done away with the emails for customer services and I have to either phone (at goodness knows how much a minute) or do a "Live Chat" with one of their bods. Which means trying to type fast, and explain that I've done XYZ twice etc etc and keeping my temper, and being undisturbed by anyone.
I suspect the damn thing will be just out of warranty so that they won't replace it for me :( so it's fubar and all my books are trapped in it
I don't even feel better for the rant

Even smiling makes my face ache :(

someone say something vaguely sympathetic or make me a nice or something please?

OP posts:

Tortoiseonthehalfshell · 23/01/2013 00:10

Your books don't live on the Kindle, they live on Amazon; if worst comes to worst and you have to buy a new device, all your books will be downloadable again for free, since you are the same user. Honestly!

ihearsounds · 23/01/2013 00:07

Live chat is very easy to do. No quick typing. They are very patient while you explain x,y and z. I usually go with live chat when contacting amazon, because for unknown reasons as soon as I try and have telephone conversations, either the dc's start making noise or there's loads of noise outside.

Original poster

PomBearWithAnOFRS · 22/01/2013 23:59

OOOO about the out of warranty thing! I put it off Julie just because it is well out of warranty and I was convinced they would say they can't help, but tiggy has given me a shred of hope.
I may have to bite the bullet and go for it.
It was frozen before the new software, I installed that following their troubleshooting pages and videos, but it hasn't helped.
I tried last night to switch it on - I slid the switch, the green light came on, but then it stayed on, nothing else happened, and about 90 seconds later it rebooted itself, but was still frozen and nothing else happened until it shut itself to sleep after the 10 minutes
I will have to see what they say - I suppose even if they just snigger and point, I'm no worse off - I just get all kerfulffled and have (I admit it ) been wallowing in woe a bit because I miss the bloody thing so much.
I never realised how attached to it I was until it conked out!

OP posts:

JiltedJohnsJulie · 22/01/2013 20:45

Did you call them?

KurriKurri · 21/01/2013 17:01

cost not cot

KurriKurri · 21/01/2013 17:01

If you want customer service you give your number and they will phone back immediately - no cot to you, and they are very helpful.

If you want live chat, - you don't have to type fast it's perfectly doable (I've done it and I'm crap at such things usually) and again they are very helpful.

tiggy114 · 21/01/2013 14:58

We've had 2 out of warrenty kindles replaced. Their telephone helpline is superb. 1st time they had the same model so sent us a free refurb model. 2 nd time they didn't have that model anymore so knocked us 35 quid off the better model. Got a basic kindle for £30. If you ask, i've heard they'll knock the money off a paperwhite too.

TheFallenNinja · 20/01/2013 23:08

All your books are safe and you can download them to your pc.

Pre write what you want to say on the chat and just paste in the details as the questions come up.

Alonglongway · 20/01/2013 23:07

You can request a callback from their kindle support team. Good luck though - do you think the new software was the problem?

JollyRedGiant · 20/01/2013 23:04

Their customer service is apparently excellent over the phone. I've heard loads of people being positive about it. Please don't despair :)

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