Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Well done Justine and Becky. We told you it would happen again.

116 replies

NoCommentingFromNowOn · 13/08/2026 00:28

Just sort it out please.

I don’t know any website as badly run as this one.

You deserve to lose all your advertisers and lose the website.

OP posts:
JaneJeffer · 13/08/2026 12:04

Is Justine still around or has she sold up already?

NoCommentingFromNowOn · 13/08/2026 12:03

@spokenorchid But then Justine was asking for photos of naked teenagers the other week so who knows what code of ethics this site follows any more.

Oh thank you for reminding me about when Justine was asking for the photos of naked teenagers, I had almost forgotten that.

OP posts:
Whattodowithdogs · 13/08/2026 12:02

BeckyAMumsnet · 13/08/2026 11:37

Hello @spokenorchid we're being trolled overnight and yes they were finding risqué GIFs to add some...colour...to their posts. We've since placed tighter restrictions on the GIF content.

@MyThreeWords thank you - the deleted posts were the troll in question, though. We do have paid moderators. Nightwatchers are not expected to moderate the site or have set hours. If they happen to be using Mumsnet and spot something concerning, they can temporarily hide the content and suspend the account’s ability to post until a moderator reviews it. It’s an entirely voluntary extra layer of support, and we’re enormously grateful for the help they give us.

Do you have paid moderators working evenings and overnight?

spokenorchid · 13/08/2026 11:49

MyChalfontsAreGivingMeHellToday · 13/08/2026 11:23

She's still around in a new name. As to whether she's meant to be or not I couldn't say but still pissing those bloody gifs all over the place.

Oh god. I haven’t noticed but I’m sure now I know she’s here she’ll find me… and keep calling me girl.

spokenorchid · 13/08/2026 11:48

Thanks @BeckyAMumsnet - sorry to hear this. A lot of stuff seems to happen on here overnight which is a concern!

Can you not just disable GIFs entirely? I don’t see that they’re needed, and if someone is finding a way to abuse the feature it seems logical to just remove it?

I really still don’t understand the overnight moderation that’s not moderation though. Surely MN makes enough money from the ads that are plastered everywhere that there could be one member of staff overnight to moderate the boards? Do you rely on unpaid foreign labour? Seems a bit unethical to me. But then Justine was asking for photos of naked teenagers the other week so who knows what code of ethics this site follows any more.

SnowFrogJelly · 13/08/2026 11:43

BeckyAMumsnet · 13/08/2026 11:37

Hello @spokenorchid we're being trolled overnight and yes they were finding risqué GIFs to add some...colour...to their posts. We've since placed tighter restrictions on the GIF content.

@MyThreeWords thank you - the deleted posts were the troll in question, though. We do have paid moderators. Nightwatchers are not expected to moderate the site or have set hours. If they happen to be using Mumsnet and spot something concerning, they can temporarily hide the content and suspend the account’s ability to post until a moderator reviews it. It’s an entirely voluntary extra layer of support, and we’re enormously grateful for the help they give us.

You still sound like you think the gifs were funny

They weren’t ‘risqué’ they were offensive

Jaimelefromage · 13/08/2026 11:41

BeckyAMumsnet · 13/08/2026 11:37

Hello @spokenorchid we're being trolled overnight and yes they were finding risqué GIFs to add some...colour...to their posts. We've since placed tighter restrictions on the GIF content.

@MyThreeWords thank you - the deleted posts were the troll in question, though. We do have paid moderators. Nightwatchers are not expected to moderate the site or have set hours. If they happen to be using Mumsnet and spot something concerning, they can temporarily hide the content and suspend the account’s ability to post until a moderator reviews it. It’s an entirely voluntary extra layer of support, and we’re enormously grateful for the help they give us.

Sorry just so we’re all clear… you do have paid moderators in the daytime. There is no moderation overnight. The night watch aren’t unpaid moderators in your words, so there is no moderation overnight.

BeckyAMumsnet · 13/08/2026 11:37

spokenorchid · 13/08/2026 11:01

@BeckyAMumsnet what's happened this time?

Something to do with GIFs, I'm guessing? Can you disable GIFs? There's one poster in particular who used to splash them all over every stupid post she made although I don't think I've seen her for a while so hopefully you banned them.

Could you maybe post a new thread to explain what's happened, what Mumsnet did wrong and how it's going to be resolved in future? I can't be the only one who is in the dark here.

Hello @spokenorchid we're being trolled overnight and yes they were finding risqué GIFs to add some...colour...to their posts. We've since placed tighter restrictions on the GIF content.

@MyThreeWords thank you - the deleted posts were the troll in question, though. We do have paid moderators. Nightwatchers are not expected to moderate the site or have set hours. If they happen to be using Mumsnet and spot something concerning, they can temporarily hide the content and suspend the account’s ability to post until a moderator reviews it. It’s an entirely voluntary extra layer of support, and we’re enormously grateful for the help they give us.

MyThreeWords · 13/08/2026 11:32

ok sorry. I'm in a muddle.

Jaimelefromage · 13/08/2026 11:28

MyThreeWords · 13/08/2026 11:21

Just seen that lots of posts have had to be deleted for personal attacks on MN staff. If you insult employees who are just doing their job, knowing that those employees have to read your venom, you are likely to be very much worse than whatever trolling or abuse you are complaining about. Do you also slag off retail workers, waiters, NHS staff to make their stressful days worse?

That was the troll posting.

OneStarAwake · 13/08/2026 11:27

@BeckyAMumsnet maybe MN should suspend new registrations after hours for a few days?

JaneJeffer · 13/08/2026 11:27

MyThreeWords · 13/08/2026 11:21

Just seen that lots of posts have had to be deleted for personal attacks on MN staff. If you insult employees who are just doing their job, knowing that those employees have to read your venom, you are likely to be very much worse than whatever trolling or abuse you are complaining about. Do you also slag off retail workers, waiters, NHS staff to make their stressful days worse?

Those posts were made by the troll

JaneJeffer · 13/08/2026 11:25

MN waiting for the troll tonight

Interested Kim Kardashian GIF
MyChalfontsAreGivingMeHellToday · 13/08/2026 11:23

spokenorchid · 13/08/2026 11:01

@BeckyAMumsnet what's happened this time?

Something to do with GIFs, I'm guessing? Can you disable GIFs? There's one poster in particular who used to splash them all over every stupid post she made although I don't think I've seen her for a while so hopefully you banned them.

Could you maybe post a new thread to explain what's happened, what Mumsnet did wrong and how it's going to be resolved in future? I can't be the only one who is in the dark here.

She's still around in a new name. As to whether she's meant to be or not I couldn't say but still pissing those bloody gifs all over the place.

MyThreeWords · 13/08/2026 11:21

Just seen that lots of posts have had to be deleted for personal attacks on MN staff. If you insult employees who are just doing their job, knowing that those employees have to read your venom, you are likely to be very much worse than whatever trolling or abuse you are complaining about. Do you also slag off retail workers, waiters, NHS staff to make their stressful days worse?

MyThreeWords · 13/08/2026 11:11

Is it seriously still true that unpaid volunteers are doing moderation work on MN? Why? I don't just mean why would an advertising business rely on volunteers in any way. I also mean why would anyone want to take on this role?

I could sort of understand it 15 or so years ago, when MN very heavily traded on the semi (or total) fiction that it was some sort of campaigning grassroots group, but it is pretty amazing that this is still the situation.

purpleme12 · 13/08/2026 11:02

It wasn't GIFs last night though anyway

spokenorchid · 13/08/2026 11:01

@BeckyAMumsnet what's happened this time?

Something to do with GIFs, I'm guessing? Can you disable GIFs? There's one poster in particular who used to splash them all over every stupid post she made although I don't think I've seen her for a while so hopefully you banned them.

Could you maybe post a new thread to explain what's happened, what Mumsnet did wrong and how it's going to be resolved in future? I can't be the only one who is in the dark here.

BeckyAMumsnet · 13/08/2026 10:28

Hello all. It’s completely fair to criticise how we’ve handled this. But repeat registration is a problem for every open platform. Banning an account removes the account, not the person behind it, and email addresses, devices, etc, can all be changed or disguised. We're not making excuses, it’s the problem we need to solve, and we’re looking at what more we can do without making it harder for genuine users to join and post.

Some of the troll's comments may echo criticisms people already have of MNHQ and familiar grievances are for sure a useful way to attract sympathy. A fair criticism doesn’t become unfair because a troll repeats it but the troll doesn’t become admirable because of it either, so please don't give them the attention they're after.

By all means criticise MNHQ @NoCommentingFromNowOn but your repeated personal attacks and insults towards individual members of staff across several threads now don’t make that criticism more persuasive.

Sereine · 13/08/2026 09:57

Viperregency · 13/08/2026 08:40

I have to say I saw some of the filth and was shocked it got through, on other sites this stuff is deleted immediately

I haven’t been on here long enough to fully understand how it works, as much as I love the site and the ease of use, and spend too much time skiving on it, I posted on a thread it was made up nonsense, I then got suspended for a day , as apparently that was troll hunting, even though I’d had no warning or previous communication on such a thing, which surprised me, and then multiple other people posted on the same thread saying the exact same thing, and the posts all stood and were apparently fine. I was reading it thinking everyone thinks the same as I do, but the thread is allowed to stay as is all the other posts saying it’s nonsense,

it felt like if someone reports you you are punished, but no one then monitors it, we all know there are multiple posts a day saying something is made up that stand, and then of course you see pure filth being posted and it’ also stands. I don’t really understand it if I’m honest.

punishing genuine posters randomly but not having the resources to manage the trolls and filth being posted and only acting if someone reports, and behaving in a punitive manner immediately,

it feels a little odd if I’m honest. Genuine posters are immediately punished but only if reported, but if no one reports, or you post after a certain time of night, you can post any utter filth you wish.

i always try and help if I see a spam post or something I report as I know they are likely busy, but I am rather bemused by it if I’m honest. I’m sure it will make sense at some point, but right now, I can’t say it does, not when you’re reading the kind of filth I saw.

I agree that MN are really od about troll hunting. They suspended me once for contesting the genuineness of something a poster said, so I started reporting troll hunting rigorously whenever I came across it. The response was totally inconsistent - some stuff got deleted, but other incredibly blatant troll hunting was allowed to stay. It does appear that, if they accept someone is a troll, then troll hunting is OK - but surely if troll hunting is banned, it should be banned for all purposes? And if they think someone starting a thread is a troll, why not delete the thread anyway?

OrangeFlower14 · 13/08/2026 09:26

What has this hacker done that people think of ethical?!

BeatrizBoniface · 13/08/2026 09:19

You're absolutely right, @Viperregency. It's strange to get deleted and suspended for pointing out that thread is bogus. Especially as it's a site which relies on user moderation so much.
I'm currently frustrated at the acceptance of ageism though. I have reported it, it's acknowledged, but not dealt with. An ongoing problem.

Jane379 · 13/08/2026 09:18

NoCommentingFromNowOn · 13/08/2026 01:42

@BusyJoker maybe its because of our common ground on resenting the mumsnet greed

Bloody hell yes!

And I feel there are solutions but MNHQ simply aren’t interested. I’m seeing them as the ‘ethical hackers’ who try to hack into banks etc.

To the Hacker Teenagers - fewer manky gifs but more comments please.

'I’m seeing them as the ‘ethical hackers’ who try to hack into banks etc.'

  • I don't think so. If that's really their purpose, there were other options besides putting disgusting GIFs and poo fetish posts including on threads that were pretty serious. They didn't disturb me, just grossed me out, but clearly a lot pps were disturbed to the point of the site being unusable for them.

I do agree re the advertising being predatory.

Viperregency · 13/08/2026 08:40

I have to say I saw some of the filth and was shocked it got through, on other sites this stuff is deleted immediately

I haven’t been on here long enough to fully understand how it works, as much as I love the site and the ease of use, and spend too much time skiving on it, I posted on a thread it was made up nonsense, I then got suspended for a day , as apparently that was troll hunting, even though I’d had no warning or previous communication on such a thing, which surprised me, and then multiple other people posted on the same thread saying the exact same thing, and the posts all stood and were apparently fine. I was reading it thinking everyone thinks the same as I do, but the thread is allowed to stay as is all the other posts saying it’s nonsense,

it felt like if someone reports you you are punished, but no one then monitors it, we all know there are multiple posts a day saying something is made up that stand, and then of course you see pure filth being posted and it’ also stands. I don’t really understand it if I’m honest.

punishing genuine posters randomly but not having the resources to manage the trolls and filth being posted and only acting if someone reports, and behaving in a punitive manner immediately,

it feels a little odd if I’m honest. Genuine posters are immediately punished but only if reported, but if no one reports, or you post after a certain time of night, you can post any utter filth you wish.

i always try and help if I see a spam post or something I report as I know they are likely busy, but I am rather bemused by it if I’m honest. I’m sure it will make sense at some point, but right now, I can’t say it does, not when you’re reading the kind of filth I saw.

OneStarAwake · 13/08/2026 08:38

Jaimelefromage · 13/08/2026 08:22

So the moderators are deleting posts on this thread but not actually responding to people’s concerns. Standard.

The troll was posting on the thread, hence the deletions!