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HELP 404 error message when trying to open threads

237 replies

limetrees32 · 04/05/2026 12:30

On Android phone ,not using app ,viewing a thread about help dress teenage daughter for wedding clicked on link provided by OP to White Fox clothing co. When tried to go back to MN nothing but error message .
Sending this from Chromebook .

OP posts:
Thread gallery
12
MassiveOvaryaction · 11/05/2026 15:54

MattTech · 11/05/2026 12:52

@FuzzyPuffling @IDontHateRainbows I don't have an Android device to test this at the moment, but it should definitely be possible to clear the cache and data for a single site on Android.

I've just had a quick look and this might work:

https://techpp.com/2022/02/16/clear-cache-for-specific-site-cookies-chrome-guide#How_to_Clear_Cache_and_Cookies_for_a_Specific_Site_on_Chrome_for_Android

You should be able to clear just for Mumsnet there which shouldn't affect any other sites.

You say that but how many times to we need to do it? I have tried regularly since Sunday and it's still not working 😞

FuzzyPuffling · 11/05/2026 15:53

Mine is fine on Samsung Internet, although still stuffed on Chrome....at the moment.

I discovered the original issue three days after my friend reported it. I wonder why it didn't happen to us all at the same time?

Lunde · 11/05/2026 15:35

I had an interesting experience yesterday - I got the 404 Bad Gateway of doom and couldn't be bothered to go through it all again for the 5th time.....

I was seriously considering leaving MN

When I came back to it after dinner - the problem had resolved itself. Without me doing a thing!

Not sure if MN really know what is going on

Picpac876 · 11/05/2026 13:10

MattTech · 11/05/2026 13:02

@Picpac876 Unfortunately that isn't possible because this is a browser problem, not a site problem (even though it was caused by a mistake at our end).

If we could do that we absolutely would!

Now, that is interesting. I didn't have the issue on my phone until I responded to your post. I hadn't posted on my phone for a few weeks. And then bam, error 400.

FuzzyPuffling · 11/05/2026 13:08

MattTech · 11/05/2026 12:52

@FuzzyPuffling @IDontHateRainbows I don't have an Android device to test this at the moment, but it should definitely be possible to clear the cache and data for a single site on Android.

I've just had a quick look and this might work:

https://techpp.com/2022/02/16/clear-cache-for-specific-site-cookies-chrome-guide#How_to_Clear_Cache_and_Cookies_for_a_Specific_Site_on_Chrome_for_Android

You should be able to clear just for Mumsnet there which shouldn't affect any other sites.

This link wants to put cookies from over 1000 vendors on my phone. No thanks!

MattTech · 11/05/2026 13:02

@Picpac876 Unfortunately that isn't possible because this is a browser problem, not a site problem (even though it was caused by a mistake at our end).

If we could do that we absolutely would!

Picpac876 · 11/05/2026 12:57

Can you not just deploy a new version of the website that therefore forces the browser to reload the website instead of using the cached version? Surely that would be a simpler solution for all?

MattTech · 11/05/2026 12:52

@FuzzyPuffling @IDontHateRainbows I don't have an Android device to test this at the moment, but it should definitely be possible to clear the cache and data for a single site on Android.

I've just had a quick look and this might work:

https://techpp.com/2022/02/16/clear-cache-for-specific-site-cookies-chrome-guide#How_to_Clear_Cache_and_Cookies_for_a_Specific_Site_on_Chrome_for_Android

You should be able to clear just for Mumsnet there which shouldn't affect any other sites.

IDontHateRainbows · 11/05/2026 11:43

FuzzyPuffling · 11/05/2026 11:42

Chrome on android.

I can't seem to find a way of clearing just MN cache/ cookies...its all or nothing. I am disinclined to clear everything and then have to spend hours reinstating log ins for everything else...when everything else is working fine.

Me too. It's not really an acceptable solution.

FuzzyPuffling · 11/05/2026 11:42

MattTech · 11/05/2026 10:56

@FuzzyPuffling If it works in Incognito mode, then it absolutely should be resolved by clearing your cache / website data, too.

I can see that you've posted previously saying that you've tried clearing it. What browser are you using?

Chrome on android.

I can't seem to find a way of clearing just MN cache/ cookies...its all or nothing. I am disinclined to clear everything and then have to spend hours reinstating log ins for everything else...when everything else is working fine.

MattTech · 11/05/2026 10:56

@FuzzyPuffling If it works in Incognito mode, then it absolutely should be resolved by clearing your cache / website data, too.

I can see that you've posted previously saying that you've tried clearing it. What browser are you using?

OP posts:
FuzzyPuffling · 11/05/2026 10:25

MattTech · 11/05/2026 10:12

@FuzzyPuffling Thanks for confirming. This is still a browser error (anything beginning with a 4 is a client-side / browser problem).

Could you confirm if it works in an Incognito / Private browser window please? And also, if you log in in that Incognito window does everything work as expected?

Thanks

Yes it works in incognito mode.

Livelovelaughfuckoff · 11/05/2026 10:20

I keep getting 419 page expired message when trying to login in a private browser window. It does eventually let me login after several attempts. Can’t use MN at all in normal safari or explorer

MattTech · 11/05/2026 10:20

@limetrees32 The mistake that we made was on 23rd May, so any 404s pre-dating that would be something different.

Do you have any examples of the URLs your going to when you're seeing the 404 messages?

limetrees32 · 11/05/2026 10:13

@MattTech thank you for your post.
And for explaining the origin of the issue was at MN end.
When you say last Thursday do you mean 7 May ?
Because I , and others ,404 messages predated this .
Mine to c.4 May.

OP posts:
MattTech · 11/05/2026 10:12

@FuzzyPuffling Thanks for confirming. This is still a browser error (anything beginning with a 4 is a client-side / browser problem).

Could you confirm if it works in an Incognito / Private browser window please? And also, if you log in in that Incognito window does everything work as expected?

Thanks

MattTech · 11/05/2026 09:54

Hi all,

Firstly, sorry that some of you are still experiencing this. I know it's really frustrating and we want to resolve this.

I just wanted to explain a bit more about what happened, and why the suggested fix has been clearing your browser cache.

Last Thursday, while we were making some planned changes to our server setup, we made a mistake in a configuration change. We spotted it very quickly and reverted it within about 45 seconds, but during that short period some pages on the site were incorrectly redirected and showed a 404 error page.

Unfortunately, for some users, browsers then cached that error locally. Because the issue is being stored in the browser rather than on Mumsnet itself, there isn't anything we can clear remotely from our side, which is why we've been suggesting clearing browser cache.

We know that advice can feel annoying, but for most people affected it has resolved the issue. The fact that Mumsnet works in an Incognito / Private window is also a good sign that this is the same browser caching problem, as those windows don't use your existing cache.

That said, we want to make absolutely sure we're not missing anything. If you get another 404 error, it would be really helpful if you could copy the full web address / URL from your browser and post it here or email it to us. That'll help us check whether there might be anything else going on.

Thanks for bearing with us while we get to the bottom of it.

Matt

ChristmasStars · 11/05/2026 09:20

IDontHateRainbows · 11/05/2026 09:16

Cancel the cheque!!!

🤣

IDontHateRainbows · 11/05/2026 09:16

ChristmasStars · 10/05/2026 21:12

I think we have all done that several times.

Cancel the cheque!!!

AwkwardBounce · 11/05/2026 09:05

FuzzyPuffling · 11/05/2026 07:17

I think I'm most saddened by the MN attitude.." We've dumped something on your device that stops it working, but hey, it's all down to you to sort it out, at possible great inconvenience to yourself."

That's not good customer service in my world.

Absolutely!

And no urgency to address it.

Maybe their £2.6 million profit last year should be used to employ some skilled IT people or to drop some of the adverts that appear to be causing this.

Enko · 11/05/2026 07:30

I had it working for 24 hours. Now back to 400 error. Can't see what else I can do now..

Nos4r2 · 11/05/2026 07:28

I had it yesterday cleared it this morning by clearing 24hr history. I dont know how I did it though.

FuzzyPuffling · 11/05/2026 07:17

I think I'm most saddened by the MN attitude.." We've dumped something on your device that stops it working, but hey, it's all down to you to sort it out, at possible great inconvenience to yourself."

That's not good customer service in my world.