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Original poster

Mumsnet shutting down Amazon music if I open a thread.

109 replies

Pinklightning · 28/04/2026 17:00

I’ve contacted HQ via email but none of the suggestions have worked so I thought I’d ask here in the hope someone has experience of how to fix this.

This morning I was listening to music as normal on Amazon music and opened mumsnet to read threads. My music stopped. I thought it was a blip but it’s refused to work all day if mumsnet threads are open.
I’ve deleted and reinstalled both Amazon music and mumsnet apps. I’ve turned it off and back on again. Force closed. Cleared the cache.No VPN. Both apps updated.

I’m on iPhone and running iOS 26.3.1(a).

Has anybody experienced this and know how to fix it please?

OP posts:
Thread gallery
6
MNHQ
JoMumsnet · 08/05/2026 11:28

Morning all,

Just letting you know that we released a new version of the iOS app this morning that fixes the issues with audio cutting out. The app should update automatically, but if you're still experiencing problems please go to the App store and click on the Update button.

We're currently testing the new build on Android and aim to get that released as soon as possible.

Thanks for bearing with us!

scoobysnaxx · 08/05/2026 09:22

Same with Spotify so annoying

coffeeagogo · 08/05/2026 09:21

I just experienced this listening to Apple Podcasts so I switched to Apple Music and it did it again. Then randomly the music started playing again after about 50 seconds and then stopped again - it’s really annoying!

Original poster
Pinklightning · 08/05/2026 09:17

I’ve opened mumsnet just now and it’s closed down my Merlin bird listening app. It’s not done that before.

OP posts:
C8H10N4O2 · 08/05/2026 08:52

awfulapril · 07/05/2026 23:10

It stops immediately and if I go back and restart the archers and then return to Mumsnet, it still cuts out

Oh that isn’t the annoying adverts designed to override your controls - that is the well known phenomenon whereby a device is suffering from Excessus Grundyitis and is quite widespread at the moment 😁

awfulapril · 07/05/2026 23:10

It stops immediately and if I go back and restart the archers and then return to Mumsnet, it still cuts out

MNHQ
JoMumsnet · 07/05/2026 13:48

We're back again to say that we've located the specific ads that have been causing this issue and, all being well, we should have this sorted fairly soon. We'll be back with an update as soon as we can.

Thanks for being so patient - we understand how annoying this issue has been.

MNHQ
BeckyAMumsnet · 07/05/2026 11:39

Hi all,

We're in the middle of investigating the cause. If you’ve noticed this happening, it would really help us if you could let us know a few details:

Does the audio stop immediately when you open the app, or only after scrolling/opening a thread?

Does it happen every time, or only occasionally?

If you restart the audio and go back into the app, does it stop again?

If possible, please also let us know whether you’ve noticed it happening after seeing ads, as that may help us narrow things down.

Thank you, @sarahbanshee, we'll take a look at your recording now.

sarahbanshee · 07/05/2026 07:07

I’ve also sent a screen recording.

tothefareast80 · 07/05/2026 06:57

Same here with Spotify, audible and bbc sounds. Happens when I open Mumsnet. It’s so irritating!

awfulapril · 07/05/2026 06:15

Still no solution @BeckyAMumsnet?

WonderingAndOverthinking · 06/05/2026 14:52

Same here. Shuts down all audio apps (Amazon Music, Libby, BorrowBox).

m1ghtl1ke · 06/05/2026 14:47

This is so annoying, shuts down my Apple Music or audible. I will keep them over mumsnet so hopefully you can sort this soon

Startoftheyear2026 · 05/05/2026 09:47

Happens to me now. Very annoying. Come on Mumsnet please sort this out or advise how to stop it! The autoplay suggestion didn’t work for me.

PolkaDotPorridge · 05/05/2026 09:33

Pinklightning · 05/05/2026 09:24

I’ve sent a video this morning.

Thank you. They don’t seem in a rush to fix it.

Original poster
Pinklightning · 05/05/2026 09:24

I’ve sent a video this morning.

OP posts:
PolkaDotPorridge · 05/05/2026 08:54

It’s getting very irritating now. It’s happening on opening the app!

awfulapril · 04/05/2026 15:15

Okay, now it's shutting down audible as well

Abirdinthehandisworthzilch · 04/05/2026 11:27

This has just started happening to me.

awfulapril · 03/05/2026 16:48

Ok. Here we go.
I have got a video of it happening

Original poster
Pinklightning · 03/05/2026 16:46

Mine is working now but playing around with it and if I click on an advert then go back to mumsnet my music will stop. It’s also more likely to happen when I’m listening via headphones. It’s so easy to accidentally click on an advert because they are all over the page.

OP posts:
awfulapril · 03/05/2026 09:22

weird that Mumsnet HW Has the Power, so that it doesn't happen!

awfulapril · 02/05/2026 22:44

And the archers on bbc sounds

CannotConfirm · 02/05/2026 20:20

Pinklightning · 02/05/2026 09:47

I emailed mumsnet again about this but no reply. There have been so many complaints about the ads since they became so prolific but mumsnet don’t seem to care about user experience.

They will when we all deregister or stop using MN. That will hit revenue, and sale price if the deal hasn’t already been agreed.

I do think MN should be doing better with this. They did make £2.65 million 2024-25! Perhaps spend some of the profit on improving the user experience and IT glitches.

InfoSecInTheCity · 02/05/2026 18:55

It’s as soon as I click on any thread it pauses my media whether that be Spotify or a streaming video. The iPhone/ipad is treating MN like a camera because the same thing happens where media pauses when the camera app is opened. I suspect that MH have made a change to the app config to either ask for audio focus, or to auto-play video/audio on ads.