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Original poster

The silence is deafening - MedExpress

40 replies

lovealongbath · 26/04/2025 06:28

I am really disappointed at the lack of update from MNHQ about the deletion or not of posts with MedExpress referral posts.

OP posts:
WeAllHaveWings · 26/04/2025 16:28

TidyDancer · 26/04/2025 15:17

I think the update is fair but my personal suggestion would be to completely wipe the promo codes board and the historical thread(s) on the injections board (started before the promo board existed) and if anyone has posted elsewhere when they were previously told not to then that’s on them not MN. Would make your lives easier @BeckyAMumsnetto just wipe things in a blanket way I would think. People who have posted promo codes for places other than MedExpress can repost very easily if they want to.

Not all posters in the promos boards will want their posting history removed. The issue is only with Med Express customers.

DollyPlastic · 26/04/2025 15:20

TidyDancer · 26/04/2025 15:17

I think the update is fair but my personal suggestion would be to completely wipe the promo codes board and the historical thread(s) on the injections board (started before the promo board existed) and if anyone has posted elsewhere when they were previously told not to then that’s on them not MN. Would make your lives easier @BeckyAMumsnetto just wipe things in a blanket way I would think. People who have posted promo codes for places other than MedExpress can repost very easily if they want to.

People shared on the promo section before the weightloss injection promo thread was even a thing

PenguinChops · 26/04/2025 15:20

Maybe it’s a lesson for all those greedy people out there who just turned into total spammers

TidyDancer · 26/04/2025 15:17

I think the update is fair but my personal suggestion would be to completely wipe the promo codes board and the historical thread(s) on the injections board (started before the promo board existed) and if anyone has posted elsewhere when they were previously told not to then that’s on them not MN. Would make your lives easier @BeckyAMumsnetto just wipe things in a blanket way I would think. People who have posted promo codes for places other than MedExpress can repost very easily if they want to.

Original poster
lovealongbath · 26/04/2025 14:42

BeckyAMumsnet · 26/04/2025 14:19

There is a very high volume of code posts - in some cases, individual users posted their codes hundreds of times. Normally, we'd consider that level of posting to be spam. On top of that, many users reported each of these posts individually, which completely overwhelmed our reports inbox.
This isn't sustainable and means we're unable to manage reports properly, which isn't fair to other MNers.

We're currently discussing the quickest way to resolve this. We've already removed a number of posts, but given the volume, it's simply not possible for us to manually delete each one immediately.

From what we understand based on MedExpress’s latest update, sharing codes will result in credit removal, not account closures, as some posters have suggested.

We'll update you again as soon as we can.

Thank you for the update

OP posts:
MNHQ
BeckyAMumsnet · 26/04/2025 14:19

There is a very high volume of code posts - in some cases, individual users posted their codes hundreds of times. Normally, we'd consider that level of posting to be spam. On top of that, many users reported each of these posts individually, which completely overwhelmed our reports inbox.
This isn't sustainable and means we're unable to manage reports properly, which isn't fair to other MNers.

We're currently discussing the quickest way to resolve this. We've already removed a number of posts, but given the volume, it's simply not possible for us to manually delete each one immediately.

From what we understand based on MedExpress’s latest update, sharing codes will result in credit removal, not account closures, as some posters have suggested.

We'll update you again as soon as we can.

MatriarchCaz · 26/04/2025 11:56

I had hoped we would of had an update by now 😬

WeAllHaveWings · 26/04/2025 11:43

It is not incumbent on them to remove any posts that don’t break MN guidelines. MN posters know there is no deletion option and the rules regarding post deletion.

While it would be nice if they can, it is a hell of a task to locate and delete thousands of posts. They don’t have staff sitting around doing nothing ready to take on such a mammoth task. Waiting a few business days for them to work out what they can and cannot do is not unreasonable. They said they will feedback, the problem is everyone wants answers too quickly. Med Expresses timelines impact on customers may feel like an emergency to the customers but it does not constitute an emergency for MN.

Cursory · 26/04/2025 10:17

WeAllHaveWings · 26/04/2025 07:49

This is a customer/provider issue not a MN site issue.

MN cannot be expected to find and remove, or deal with, literally thousands of individual post removals throughout the site within a short time frame……or at all.

Your issue is with Med Express not MN, what was the response from Med Express when you contacted them?

Although I do wish MN would quickly post to say they won’t be doing anything to just close the matter.

Of course it’s a provider issue. But MN have provided a platform for people to share codes and while it’s reasonable that they are realistic about how quickly they can remove them, it’s also incumbent on them to remove that platform. Not only that, but if they care about their user base, it’s good customer service to help them.

WeAllHaveWings · 26/04/2025 07:49

This is a customer/provider issue not a MN site issue.

MN cannot be expected to find and remove, or deal with, literally thousands of individual post removals throughout the site within a short time frame……or at all.

Your issue is with Med Express not MN, what was the response from Med Express when you contacted them?

Although I do wish MN would quickly post to say they won’t be doing anything to just close the matter.

DollyPlastic · 26/04/2025 07:47

I would like to know what’s going on too, I reported my thread and was given the standard message on Wednesday.

Slimstar13 · 26/04/2025 07:43

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Cursory · 26/04/2025 07:14

Many of us reported our posts with the codes in to ask for deletion and were told not to. The posts are still up and people are understandably concerned they may get in trouble.

Original poster
lovealongbath · 26/04/2025 07:04

Cornetto3 · 26/04/2025 06:56

It's not up to mumsnet to delete codes.

If people want their codes removed then they need to requesting.

all I ask for is an update from MNHQ.

OP posts:
Cornetto3 · 26/04/2025 06:56

It's not up to mumsnet to delete codes.

If people want their codes removed then they need to requesting.

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