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MNHQ: Update on Image Uploads

138 replies

LilyMumsnet · 07/02/2025 15:06

Hi all,

As you'll be aware, we've switched image uploads off this week whilst we've been building a filter that will automatically detect images that should not be appearing on our site. We've been consulting experts and have built a tool which utilises some widely-used image detection software.

This afternoon, we will release this tool and therefore we will turn image uploads back on. We can't go into detail about how the tool works for obvious reasons but if you do spot anything of concern please report and/or get in touch with us at [email protected] and we'll look into it straight away.

OP posts:
ErrolTheDragon · 15/02/2025 11:35

I rally hope they're in the process of getting proper round the clock cover but it takes time to employ more staff or change working patterns.

ChompandaGrazia · 15/02/2025 11:32

I saw the last lot of images and felt so sorry for NW having to deal with it.

They should have a hotline to HQ to wake someone up to take care of it.

EmpressaurusKitty · 15/02/2025 11:21

ErrolTheDragon · 15/02/2025 10:50

The AI wasn't even checking the right thing.

Well, it is checking the right thing but not all the right things. Agree it's a fairly obvious second line of attack though.

I'd be turning off link prettification too - there's a bit more pause for thought before clicking a link if you can see the url rather than an innocuous label.

That’s a very good idea, and easy to do.

AlexandrinaH · 15/02/2025 11:19

SerendipityJane · 15/02/2025 10:18

This isn't Reddit.

Er…maybe scroll down to the bottom of the page?

whathaveiforgotten · 15/02/2025 11:04

@BeckyAMumsnet

Yes, it has caught images uploaded to the site and blocked them from appearing.

That's positive news. I think it's worth mentioning this in your updates otherwise people are only aware of things that aren't working, rather than the measures that are.

whatawonderfultime · 15/02/2025 10:52

justasking111 · 15/02/2025 10:41

It's a learning curve I suppose. FB has stuff getting through in comments on innocuous groups. Providing helpful links on orchid care say. There's some sickos out there.

Mumsnet is absolutely tiny compared to FB. FB has hundreds of thousands of people employed to check content battling millions of comments a second.

ErrolTheDragon · 15/02/2025 10:50

The AI wasn't even checking the right thing.

Well, it is checking the right thing but not all the right things. Agree it's a fairly obvious second line of attack though.

I'd be turning off link prettification too - there's a bit more pause for thought before clicking a link if you can see the url rather than an innocuous label.

ErrolTheDragon · 15/02/2025 10:46

justasking111 · 15/02/2025 10:41

It's a learning curve I suppose. FB has stuff getting through in comments on innocuous groups. Providing helpful links on orchid care say. There's some sickos out there.

And Facebook really is 'mammoth' - huge wealth and large number of employees

justasking111 · 15/02/2025 10:41

It's a learning curve I suppose. FB has stuff getting through in comments on innocuous groups. Providing helpful links on orchid care say. There's some sickos out there.

maudelovesharold · 15/02/2025 10:36

Moderation at the best of times is quite poor on here. Inflammatory and obviously fake posts get left up. Troll hunting, spam and mentioning certain other sites (not harmful sites either), seem the only things which get a quick reaction from HQ.

And flagging up grammar violations! Not me, but another poster had a post deleted for mentioning could of/would of etc. (5 in one post). No, it’s not important in the grand scheme of things, but not worthy of deletion, when so much else is left to stand.

HoppingPavlova · 15/02/2025 10:35

The AI wasn't even checking the right thing.
How MNHQ couldn't forsee this happening, I have no idea.

I do. Given it’s a mammoth site, advertising revenue etc, yet Mumsnet insist on using volunteers with no real ability to do anything, I suspect this also extends to IT where it wouldn’t surprise me if they insist on only using work experience students. They have had IT glitches for ages and while they are polite when you report problems, the ‘can you send screenshots, try this now, and then that’ has long led me to theorise they don’t actually have any IT professionals on board. The fact they could run a site like this without any screening tools (as is pretty standard for any site) had my jaw dropping through the floor and really confirmed it. So work experience kids or unskilled volunteers is my guess.

BeckyAMumsnet · 15/02/2025 10:29

whathaveiforgotten · 15/02/2025 10:16

Sorry this was to @BeckyAMumsnet

Yes, it has caught images uploaded to the site and blocked them from appearing.

PickAChew · 15/02/2025 10:26

SerendipityJane · 15/02/2025 09:25

Not really the greatest advert for "AI" is it ?

The AI wasn't even checking the right thing.

How MNHQ couldn't forsee this happening, I have no idea.

DreamW3aver · 15/02/2025 10:25

SagittariusDwarf · 15/02/2025 10:17

Why do these Site Stuff threads not show in Trending? 🤔

It's one of the top threads in active, do many poaters only read the few threads in trending I wonder.

Convolvulus · 15/02/2025 10:25

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

I expect to see this sort of reaction from 10 year olds, not adult women.

cerisierblossom · 15/02/2025 10:21

SerendipityJane · 15/02/2025 10:17

Yeah...apart from the fact that it's so sick and disturbing, I am also worried any potential legal issues with such images ever having been seen on my phone, as that could be seriously problematic from a career perspective too.

Why do you think it is being done ? How do you feel being silenced ? Are you as angry as you should be ?

Oh please 🙄 this is happening because Mumsnet refuse to take any concrete steps to ensure they keep women safe.

Why are there still no paid night moderators?! Why were registrations open, why were images allowed to be posted, why were the preview images turned on?!

aspidernamedfluffy · 15/02/2025 10:20

cerisierblossom · 15/02/2025 09:54

So what???? People are posting CSAM. That's more important than a picture of a dress.

Yes I'm aware of that but whilst the sick bastards that post them know that there are no paid mods during the night then it will keep happening. Also why should it be let to volunteers to deal with it? If I was a member of the NW team, I'd be seriously considering giving it up now. Having to deal with all of that with (I suspect), very little training, no pay just left to it overnight, why would anyone want to do that job?

SagittariusDwarf · 15/02/2025 10:18

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

SerendipityJane · 15/02/2025 10:18

SagittariusDwarf · 15/02/2025 10:18

Not really sure what you mean? Who is being silenced?

Did you read the post I replied to ?

SagittariusDwarf · 15/02/2025 10:18

SerendipityJane · 15/02/2025 10:17

Yeah...apart from the fact that it's so sick and disturbing, I am also worried any potential legal issues with such images ever having been seen on my phone, as that could be seriously problematic from a career perspective too.

Why do you think it is being done ? How do you feel being silenced ? Are you as angry as you should be ?

Not really sure what you mean? Who is being silenced?

SerendipityJane · 15/02/2025 10:18

SagittariusDwarf · 15/02/2025 10:17

Why do these Site Stuff threads not show in Trending? 🤔

This isn't Reddit.

SagittariusDwarf · 15/02/2025 10:17

Why do these Site Stuff threads not show in Trending? 🤔

SerendipityJane · 15/02/2025 10:17

Yeah...apart from the fact that it's so sick and disturbing, I am also worried any potential legal issues with such images ever having been seen on my phone, as that could be seriously problematic from a career perspective too.

Why do you think it is being done ? How do you feel being silenced ? Are you as angry as you should be ?

whathaveiforgotten · 15/02/2025 10:16

whathaveiforgotten · 15/02/2025 10:16

The attacker did not upload an image directly to our site - they posted a link to an external website. That site then provided a preview of the image, which was automatically displayed. Since the image itself was never hosted by us, it did not go through our AI filters. We are taking steps to prevent this from happening again.

I think they were asking whether the AI filter you do have in place has so far caught any CSA images and stopped them from being uploaded.

Sorry this was to @BeckyAMumsnet

whathaveiforgotten · 15/02/2025 10:16

The attacker did not upload an image directly to our site - they posted a link to an external website. That site then provided a preview of the image, which was automatically displayed. Since the image itself was never hosted by us, it did not go through our AI filters. We are taking steps to prevent this from happening again.

I think they were asking whether the AI filter you do have in place has so far caught any CSA images and stopped them from being uploaded.