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MNHQ: Update on Image Uploads

138 replies

LilyMumsnet · 07/02/2025 15:06

Hi all,

As you'll be aware, we've switched image uploads off this week whilst we've been building a filter that will automatically detect images that should not be appearing on our site. We've been consulting experts and have built a tool which utilises some widely-used image detection software.

This afternoon, we will release this tool and therefore we will turn image uploads back on. We can't go into detail about how the tool works for obvious reasons but if you do spot anything of concern please report and/or get in touch with us at [email protected] and we'll look into it straight away.

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Bosky · 30/03/2025 05:01

Andylion · 15/02/2025 15:08

I’m in Canada and I do a lot of my MN reading in the evening. When I saw the post about the new images last night, I just left. I think MN risks losing a lot of members for good if they don’t ensure that it doesn’t happen again.

Is there a way we can disable seeing photos for our own accounts?

I understand that it was a link time.

Is there a way we can disable seeing photos for our own accounts?

You could disable images in your browser before accessing Mumsnet and then re-enable images when you have exited.

Do an internet search for "disable images in browser" to find out how to do it.

Cursory · 18/02/2025 20:56

@BeckyAMumsnet How are you preventing people uploading intimate images? Are there any checks?

PullTheBricksDown · 17/02/2025 08:48

I am also assuming from the silence that the night watch system remains in place, and that some of those posters who viewed the original run of disturbing images are still moderating overnight and running the same risks to themselves and others. @BeckyAMumsnet any further update would be good - without one, will assume the above is true.

whatwouldyoudoifisangoutofkey · 17/02/2025 08:36

It seems to me that MN view posters repeated questions as so tiresome that they fall into the toxic/manipulative range.
And they are grey rocking us.

EducatingArti · 16/02/2025 09:09

I am very disappointed in MN. Firstly that the possibility of something like the first posting of CSA images hadn't been considered in advance as a possibility and steps like AI already introduced as a preventative measure.

Then in consideration of what to do after the first attack, I'm very concerned that the possibility of posting a link that would show an image preview also hadn't been considered and something put in place to prevent it before this second attack happened.

I'm wondering exactly how much MN have been proactive in considering what might happen and taking steps to prevent it rather than just reacting after an attack.

It seems even now they aren't spending the time, effort and money to be proactive in protecting us.

@BeckyAMumsnet

Please could you give us some idea of how proactive you are being. I understand you won't want to say exactly what you are doing but maybe you could make some sort of statement saying something like "we are employing X people with y qualifications to work z hours a week looking at the actions that need to be taken and implementing them to future-proof the site against further issues."

We need to have some specific details to reassure us. At the moment we seem to have a mixture of " nothing to see here, let's get this issue confined to site stuff and out of the active threads as quickly as possible" and very basic "we are sorry, this was different because of x (implying it couldn't have been foreseen) " which just feels as if you aren't actually taking on the responsibility that you have let this happen.

OverArmourer · 15/02/2025 18:53

andyouwillknowusbythetrailofdead · 15/02/2025 12:25

I know it's been said before but I think it's worth repeating: MNHQ need to pin a message at the top of every page explaining what happened and giving a very simple guide to what to do if you come across these images. The fact that they haven't done this, but have deleted threads discussing what happened, is abysmal.

They also need to pay for proper 24/7 moderation rather than taking advantage when of volunteers, but I appreciate this takes time. Pinning a message doesn't, and the fact they haven't done that reflects extremely badly.

Yep. I didn’t know about the night watch section for instance. I didn’t want to look at the offending post long enough to use the report button. So I just quickly navigated straight to site stuff and posted there.

JaneJeffer · 15/02/2025 18:53

Phase2 · 15/02/2025 18:24

Thanks @NCfornow256 @JaneJeffer do we report anywhere except for MN?

You can always email them I suppose but I wouldn't hold my breath waiting for a reply!

CalicoPusscat · 15/02/2025 18:37

Christ can't you stop all the fanny pictures and CSA?

This is not a porn site nor child imaging.

You need to be shut down if you can't control it.

As for fanny pics being a diagnostic tool HA. You are not a medical clinic, get rid of them. The vast majority of people just want to reach out and 'talk'.

You're shooting yourself in the foot and abusing people who use this website

NCfornow256 · 15/02/2025 18:33

Phase2 · 15/02/2025 18:24

Thanks @NCfornow256 @JaneJeffer do we report anywhere except for MN?

I don't think so. MN is already in contact with the police regarding the recent incidents, and I would assume that if anything similar is reported in the future, they will contact the police again.

greendaffodil · 15/02/2025 18:29

The links that disguise the web address you’re clicking on - often used on the bargain threads - are not a good idea. I’ve always been cautious about clicking on them as they could say one thing but take you anywhere.

Phase2 · 15/02/2025 18:24

Thanks @NCfornow256 @JaneJeffer do we report anywhere except for MN?

JaneJeffer · 15/02/2025 18:17

@Phase2 you need to @ one of the mods. @mnhq doesn't reach anyone!

NCfornow256 · 15/02/2025 17:40

Phase2 · 15/02/2025 17:13

@mnhq please could you provide guidance on what to do?

@Phase2 , I was also concerned about accidentally viewing something and being guilty of a crime (especially now we are not able to reject cookies on MN and so could be tracked). Having googled advice on solicitors' websites, it seems that if you were to inadvertently click on an image, as long as you immediately close it down, the police will see that as evidence that it was accidental. Also, if you accidentally download something due to malware, the police could verify the presence of the malware, and as long as they didn't find multiple images on your device, it will be clear to them that it was accidental.

Phase2 · 15/02/2025 17:13

Phase2 · 15/02/2025 09:59

Could we have a step by step what to do if we see them?

I would be very worried for the children, my own accidental committing of a crime, how to get them removed asap - do we report to police? An online place?

@mnhq please could you provide guidance on what to do?

Cursory · 15/02/2025 16:38

BeckyAMumsnet · 15/02/2025 12:23

In light of recent events, we will no longer allow users to post sensitive images like this on the site. Thank you for your feedback.

Thank you for listening to people on this. I think it’s the right decision.

Besides, imagine how much you’d have to pay someone to look at photos of other people’s ringpieces all day.

Andylion · 15/02/2025 15:08

GutsyGertrude · 15/02/2025 09:58

I know. I've thought the same thing.

I’m in Canada and I do a lot of my MN reading in the evening. When I saw the post about the new images last night, I just left. I think MN risks losing a lot of members for good if they don’t ensure that it doesn’t happen again.

Is there a way we can disable seeing photos for our own accounts?

I understand that it was a link time.

justasking111 · 15/02/2025 13:27

whatawonderfultime · 15/02/2025 10:52

Mumsnet is absolutely tiny compared to FB. FB has hundreds of thousands of people employed to check content battling millions of comments a second.

Nasty stuff still gets through. Religious threats, scammers and obscene material. Ugh ..

PickAChew · 15/02/2025 12:35

ErrolTheDragon · 15/02/2025 10:50

The AI wasn't even checking the right thing.

Well, it is checking the right thing but not all the right things. Agree it's a fairly obvious second line of attack though.

I'd be turning off link prettification too - there's a bit more pause for thought before clicking a link if you can see the url rather than an innocuous label.

Including tinyurl, imgur and the like.

GutsyGertrude · 15/02/2025 12:28

BeckyAMumsnet · 15/02/2025 12:25

We have passed the latest information on to the police this morning and of course will continue to do all we can to assist. Just to reiterate, the attacker did not upload an image directly to our site - they posted a link to an external website. That site then provided a preview of the image, which was automatically displayed. Since the image itself was never hosted by us, it did not go through our AI filters. We have taken steps to prevent this from happening again.

Can you please say what steps have been taken to prevent links to websites containing images of CSA being posted and a preview appearing?

I imagine it is that the preview won't show. Is that permanent? I think it would be a good thing if it were.

andyouwillknowusbythetrailofdead · 15/02/2025 12:25

I know it's been said before but I think it's worth repeating: MNHQ need to pin a message at the top of every page explaining what happened and giving a very simple guide to what to do if you come across these images. The fact that they haven't done this, but have deleted threads discussing what happened, is abysmal.

They also need to pay for proper 24/7 moderation rather than taking advantage when of volunteers, but I appreciate this takes time. Pinning a message doesn't, and the fact they haven't done that reflects extremely badly.

BeckyAMumsnet · 15/02/2025 12:25

Giggorata · 15/02/2025 12:15

Wtf?
I thought they had installed some kind of AI watchdog, or guard programme or something to prevent this?
I'm glad I wasn't on last night, seeing images like last time is more than enough for one lifetime.
Mumsnet admin, again, please confirm that this matter has been reported to the Police.
(Repeat post, in case other thread gets deleted. As a retired social worker, I feel the obligation to have it confirmed that the Police are involved)

We have passed the latest information on to the police this morning and of course will continue to do all we can to assist. Just to reiterate, the attacker did not upload an image directly to our site - they posted a link to an external website. That site then provided a preview of the image, which was automatically displayed. Since the image itself was never hosted by us, it did not go through our AI filters. We have taken steps to prevent this from happening again.

BeckyAMumsnet · 15/02/2025 12:23

Cursory · 12/02/2025 20:42

@LilyMumsnet Please can you let us know how people posting photos of their vulvas/anuses/breasts for ‘medical reasons’ evades the shiny new AI filter?

Or are you relying on human moderators to view them first (now there’s a job I don’t want) and allow them past the filter?

It would also be helpful to hear how MNHQ believe these kind of photos differ from porn trolling. Could, say, a new user post a photo of ‘their’ vulva asking if it looks normal and actually a man has created a fake account and posted an intimate photo of his ex-partner in order to shame her?

In light of recent events, we will no longer allow users to post sensitive images like this on the site. Thank you for your feedback.

ErrolTheDragon · 15/02/2025 12:22

Giggorata · 15/02/2025 12:15

Wtf?
I thought they had installed some kind of AI watchdog, or guard programme or something to prevent this?
I'm glad I wasn't on last night, seeing images like last time is more than enough for one lifetime.
Mumsnet admin, again, please confirm that this matter has been reported to the Police.
(Repeat post, in case other thread gets deleted. As a retired social worker, I feel the obligation to have it confirmed that the Police are involved)

Yes, the problem was the filter operates on uploaded images attached to a post, but it wasn't being applied to image previews from a link. Image previews are currently disabled.

Giggorata · 15/02/2025 12:15

Wtf?
I thought they had installed some kind of AI watchdog, or guard programme or something to prevent this?
I'm glad I wasn't on last night, seeing images like last time is more than enough for one lifetime.
Mumsnet admin, again, please confirm that this matter has been reported to the Police.
(Repeat post, in case other thread gets deleted. As a retired social worker, I feel the obligation to have it confirmed that the Police are involved)

SerendipityJane · 15/02/2025 12:12

A simple stopgap might be to required posters have to have built up a few posts before being able to post images ? If you have to settle for "not ideal" I'd rather it was the "not ideal" that prevented this, not the "not ideal" that might let some horror slip though.