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See all MNHQ comments on this thread

Update from MNHQ addressing the recent images posted on the site

487 replies

JustineMumsnet · 04/02/2025 12:13

Hi all,
There have been a number of threads discussing what happened re the posting of CSA images on site and so I want to be absolutely clear: we would never seek to shut down reasonable criticism and we're taking on board all the feedback and will be carefully considering how we can improve our procedures and moderation to prevent this happening again.

As a temporary measure, we have suspended all image posting and will soon be implementing AI filters to flag illegal/disturbing images before they appear on the site. We’re also liaising with external specialists to see if there are any further tools we can employ to help us prevent this from happening again in the future. We reported it to the police first thing the morning after the attack and we have a follow up meeting with them tomorrow.

It's also pretty clear from what we can see behind the scenes that there is an ongoing, coordinated effort from trolls to further inflame these discussions, and cause as much disruption as possible. We are taking steps to remove bad faith actors, but we know this can be frustrating for those who just want to express your views about what happened. If you come across any posts that seem designed to stir up more conflict rather than contribute constructively, please do report them - your reports really help us to act swiftly. Many thanks for your patience while we work to sort this out.

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BloominNora · 04/02/2025 19:02

It really is amazing how many people are so vocal about the NW volunteers needing to be paid now....after the fact! I would love to see the links to all your previous posts asking staff why they didn't have paid nighttime mods, but I won't, because there aren't any!

From the intro link up the thread NW was introduced in 2014 - so has been in place and worked for over 10 years - Justine and the team cannot be blamed for it not working following an unprecedented incident in over 20 years of MN existing.

The first focus is and should be focusing on what needs to be done to practically stop this happening again - which from Justine's updates, it seems they are:

Removing the ability to post pictures
Strengthening the filters
Lowering the auto-hide threshold for reported posts
Making sure someone senior in on hand overnight

I'm sure that after they have got that in place, they will look at how to moderate the site overnight on a paid basis - but that will take time as they will likely need HR advice to determine the right contracts for unsociable working hours (or over seas workers) and actually recruit to the posts.

I didn't see the incident play out last night, thankfully, and I haven't been on MN a huge amount today, but it is being mentioned everywhere, and this thread has been in active since it was posted - I fully support the team deleting the multitude of threads that keep popping up and just using this one - firstly because multiple threads on the same topic are annoying, they are difficult to mod where there are such strong feelings.

However, most importantly even just discussion about CSA images may very well be triggering for some people who are survivors of it, so keeping the thread in site stuff and not allowing it to pop up all over the forum is the right thing to do.

The only slight criticism I have is the lack of signposting for those affected - a locked thread at the top of each subject forum with relevant support links would be good.

TheDowagerCountessofPembroke · 04/02/2025 18:56

JustineMumsnet · 04/02/2025 17:12

No it's not disingenuous. To be clear there are automated controls in place - if a post is reported a certain number of times or more within a certain timeframe then the post is automatically hidden. But as said we are looking at all our moderation processes and controls. We never want what happened on Sunday night to happen again.

The first one I personally reported twice. The second time because it was still there. There were 7 or 8 posts saying that they had reported too. The images stayed there for over ten minutes.

OneDenimRobin · 04/02/2025 18:53

Don’t fuck with menopausal women. We don’t fake elbow drops.

oakleaffy · 04/02/2025 18:52

oakleaffy · 04/02/2025 18:45

Is ''PH'' Piston heads?
I would have thought that decent Men would also be absolutely repulsed by CSA images.

Just seen the thread, and the Men seem appalled that illegal images were used.

https://www.pistonheads.com/gassing/topic.asp?h=0&f=&t=2106266

Mumsnet - child abuse images used in attack - Page 1 - News, Politics & Economics - PistonHeads UK

https://www.pistonheads.com/gassing/topic.asp?f=&h=0&t=2106266

EasternStandard · 04/02/2025 18:50

DaraForPope · 04/02/2025 18:44

So we go word based to stop this happening again, do we allow links?

Mnhq might be able to stop it happening again with imagery using tech tools idk

Imo even moderators shouldn't be exposed at any time so that kind of personal checking system doesn't really work

But maybe they can put something in place

WilmaTitsDrop · 04/02/2025 18:49

OneDenimRobin · 04/02/2025 18:43

This is our place and I reserve the right to take out the trash to keep it nice.

This sounds like a line from a WWE wrestling match Grin

justasking111 · 04/02/2025 18:48

Our Daily Post online newspaper on FB in the comments is getting some grim links. Mostly political unpleasantness and scams though.

PandoraSox · 04/02/2025 18:46

MyNameIsX · 04/02/2025 18:41

Perhaps it would be better to focus on those posters asking legitimate questions in a civil manner, rather than focus on those who might seek to disrupt and/or hijack the thread.

I’m not certain that MNHQ needs anyone to advocate for them.

Just my suggestion, you understand.

Yes. you're absolutely right. I should have ignored your question to me.

oakleaffy · 04/02/2025 18:45

Mrsbloggz · 04/02/2025 18:24

There is now a BBC news story and a PH thread on this.

Is ''PH'' Piston heads?
I would have thought that decent Men would also be absolutely repulsed by CSA images.

NestaArcheron · 04/02/2025 18:44

Mulledjuice · 04/02/2025 12:59

Just adding my voice of concern about the apparent under-reaction.

Your MW volunteers were presumably acting in good faith when they asked users reporting the images to share the URLs on which they appeared, not realising that they were encouraging the "making" and "distributing" of images of CSA.

Your response, above, does not go anywhere near far enough.

I completely agree.

DaraForPope · 04/02/2025 18:44

So we go word based to stop this happening again, do we allow links?

OneDenimRobin · 04/02/2025 18:43

This is our place and I reserve the right to take out the trash to keep it nice.

Lilactimes · 04/02/2025 18:42

EasternStandard · 04/02/2025 18:34

The best outcome is no one at mnhq or here sees or has to report CSA

The site is a chat site mostly so if AI tools etc can't stop them happening then just go to word based

Ok I quite like threads with harmless pics at times so no issue there, but really no one should be exposed to criminal CSA imagery on mn

I agree. Maybe no need for pics on this forum.

MyNameIsX · 04/02/2025 18:41

PandoraSox · 04/02/2025 18:36

Of course I can. It should never have happened and I feel very sorry for the NW and all the posters who saw the images. But remarks like

Surprised Big Justine hasn't posted in legal advice, they're always giving great advice on there ;)

and

Istg some people act as if Big Jussers is running it out of the basement of her ran-down house or something...

are not "ask(ing) what safeguards are being implemented so there can never be a repeat." They add absolutely eff all to the discussion and trivialises it. Smacks of someone who wants to be shitty for the sake of it.

Edited

Perhaps it would be better to focus on those posters asking legitimate questions in a civil manner, rather than focus on those who might seek to disrupt and/or hijack the thread.

I’m not certain that MNHQ needs anyone to advocate for them.

Just my suggestion, you understand.

PandoraSox · 04/02/2025 18:36

MyNameIsX · 04/02/2025 18:19

’Messed up big time’ would be one way of describing it.

A number of posters have clearly been profoundly impacted by the terrible images they saw - they are entitled to ask what safeguards are being implemented so there can never be a repeat.

Surely you can understand that?

Of course I can. It should never have happened and I feel very sorry for the NW and all the posters who saw the images. But remarks like

Surprised Big Justine hasn't posted in legal advice, they're always giving great advice on there ;)

and

Istg some people act as if Big Jussers is running it out of the basement of her ran-down house or something...

are not "ask(ing) what safeguards are being implemented so there can never be a repeat." They add absolutely eff all to the discussion and trivialises it. Smacks of someone who wants to be shitty for the sake of it.

spritsailking · 04/02/2025 18:35

oneofmeiscutebuttwothough · 04/02/2025 18:31

@spritsailking that's good in theory but then if (god forbid) something like this happened again, the mods have to see it.

Yes it's not good that the mods have to see it, but mods can be trained and receive support. And there seems to be quite a few mners who are still struggling with what they saw. At least mners wouldn't see the child abuse if everything had to be approved.

Mrsbloggz · 04/02/2025 18:34

I'm amazed that anyone would volunteer to work nights for free!

PickAChew · 04/02/2025 18:34

spritsailking · 04/02/2025 18:30

I think this is the perfect solution. AI is easily tricked, I think all photos need to be checekd.

That would mean a moderator would have to look at all the disturbing and illegal images. Automated filters are not perfect but they minimise the risk of inflicting such images on anyone.

EasternStandard · 04/02/2025 18:34

oneofmeiscutebuttwothough · 04/02/2025 18:31

@spritsailking that's good in theory but then if (god forbid) something like this happened again, the mods have to see it.

The best outcome is no one at mnhq or here sees or has to report CSA

The site is a chat site mostly so if AI tools etc can't stop them happening then just go to word based

Ok I quite like threads with harmless pics at times so no issue there, but really no one should be exposed to criminal CSA imagery on mn

justasking111 · 04/02/2025 18:31

spritsailking · 04/02/2025 18:30

I think this is the perfect solution. AI is easily tricked, I think all photos need to be checekd.

It'll bugger up style and beauty though.

oneofmeiscutebuttwothough · 04/02/2025 18:31

@spritsailking that's good in theory but then if (god forbid) something like this happened again, the mods have to see it.

spritsailking · 04/02/2025 18:30

tonyhawks23 · 04/02/2025 18:22

I would prefer a system where photos were oked by a moderator before they went up,it's not like that many photos go up.and someone should be paid for that job.it just sounds too easy for it to happen again and that should never happen.an ai filter doesn't sound enough.i dont really want to leave mumsnet but have stopped using it at night now.most of all I hope they have caught the perpetrator and the 7 hours delay in calling the police didn't prevent this happening.

Edited

I think this is the perfect solution. AI is easily tricked, I think all photos need to be checekd.

justasking111 · 04/02/2025 18:30

OneDenimRobin · 04/02/2025 18:20

There’s no attempt to silence anyone. There is an effort to delete and ban trolls who are hopefully just opportunistic and not actually linked to whoever posted those images.

I think the problem has grown, trolls feel emboldened so it snowballs. This changing names is too easy. User 123456 types always make me twitch.

They should use the suspensions faster.

I suspect the culprits know nights and weekends are a free for all, mods should be able to gag them faster and let the day crew sort it out.

What you can do about bored teenagers, disgruntled men and trolls, just keep stamping them out. It's a problem.

One forum I recall digital spy. I think there was a probation period.

oneofmeiscutebuttwothough · 04/02/2025 18:29

I was one who was quite critical yesterday, but it does appear that quite a bit is being done. I really feel for everyone at MN, this can't be a nice situation to deal with

maudelovesharold · 04/02/2025 18:29

I'm grateful not to have seen the images. I'd like to understand what Nightwatch is, as I hadn't come across it before.

The Night Watch is a team of volunteers who take over from the paid moderators at some point during the late evening, whereupon the reports generated by the report button cease to be monitored, until the mods return the next morning. Although, if a post is reported an unspecified number of times, it is apparently automatically hidden, even at night. If people wish to report a poster or thread at night, they are instructed to post on the Night Watch board, linking the relevant thread.

Just to add - because some people are expressing very strong feelings around what is a truly awful event for MN, does not mean that they are ‘bad actors’ wishing the downfall of MN. I think the anger and outrage stems more from the suspicion of many that MN isn’t willing to spend the money (of which there is an abundance) required to make the site the safe space all genuine users want it to be.

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