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Update from MNHQ addressing the recent images posted on the site

487 replies

JustineMumsnet · 04/02/2025 12:13

Hi all,
There have been a number of threads discussing what happened re the posting of CSA images on site and so I want to be absolutely clear: we would never seek to shut down reasonable criticism and we're taking on board all the feedback and will be carefully considering how we can improve our procedures and moderation to prevent this happening again.

As a temporary measure, we have suspended all image posting and will soon be implementing AI filters to flag illegal/disturbing images before they appear on the site. We’re also liaising with external specialists to see if there are any further tools we can employ to help us prevent this from happening again in the future. We reported it to the police first thing the morning after the attack and we have a follow up meeting with them tomorrow.

It's also pretty clear from what we can see behind the scenes that there is an ongoing, coordinated effort from trolls to further inflame these discussions, and cause as much disruption as possible. We are taking steps to remove bad faith actors, but we know this can be frustrating for those who just want to express your views about what happened. If you come across any posts that seem designed to stir up more conflict rather than contribute constructively, please do report them - your reports really help us to act swiftly. Many thanks for your patience while we work to sort this out.

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Bosky · 24/04/2025 12:54

@JustineMumsnet would this be relevant and any help to Mumsnet? They don't define "small" as in "small forum", "small platform", etc. but I came across another article recently (can't remember where) that talked about "small forums of under 70 million users"!

Teens face ‘crisis’ of online sexual exploitation as charity says major new Government-backed scheme will ‘put rocket boosters’ on Online Safety Act
Published: Wed 23 Apr 2025

Image Intercept is a new tool which has been made possible through funding support from the Home Office.

It is the first free to use initiative in the UK aimed at preventing the spread of known illegal content depicting the sexual abuse of children.

Small businesses, online platforms, and start-ups can now, with a simple code plug-in, block imagery using the IWF’s database of 2,883,015 individual hashes of criminal imagery which the charity has amassed.

It will help give whole swathes of the internet 24-hour protection and, crucially, will help achieve the safety aims set out under the Online Safety Act.

www.iwf.org.uk/news-media/news/teens-face-crisis-of-online-sexual-exploitation-as-charity-says-major-new-government-backed-scheme-will-put-rocket-boosters-on-online-safety-act/

Image Intercept | Detect & Stop Known Child Sexual Abuse Imagery

Protect your platform with Image Intercept – the IWF’s hash-matching tool for small businesses. Detect known child sexual abuse content on your platform.

https://www.iwf.org.uk/our-technology/image-intercept/

ErrolTheDragon · 30/03/2025 21:45

NoWordForFluffy · 30/03/2025 11:31

Ah, thank you!

Just to clarify, there is a The Night Watch topic. I assume the watchers follow that one specifically.

NoWordForFluffy · 30/03/2025 11:31

BIWI · 30/03/2025 11:28

@NoWordForFluffy the Night Watch threads are in the “Mumsnet Stuff” topic

Ah, thank you!

BIWI · 30/03/2025 11:28

@NoWordForFluffy the Night Watch threads are in the “Mumsnet Stuff” topic

TheDowagerCountessofPembroke · 29/03/2025 20:49

JaneJeffer · 29/03/2025 19:42

What’s hinny?

A hinny is the opposite of a mule. But I don’t think that’s how it was being used in this context.

MelisandeLongfield · 29/03/2025 19:53

JaneJeffer · 29/03/2025 19:42

What’s hinny?

It's a term of female endearment from NE England and Scotland, so it's being used sarcastically, like "okay dear".

JaneJeffer · 29/03/2025 19:43

Janiie · 29/03/2025 19:15

You're just sharing your views like everyone else. You mustn't take it all so personally.

Why mustn’t I? I feel attacked on here.

JaneJeffer · 29/03/2025 19:42

gamerchick · 29/03/2025 19:11

I'm sure you will hinny.

What’s hinny?

Janiie · 29/03/2025 19:15

JaneJeffer · 29/03/2025 18:50

I’m glad it made you laugh @kittensinthekitchen but this thread is just typical of MN these days and makes me wonder why I waste my time posting.

You're just sharing your views like everyone else. You mustn't take it all so personally.

gamerchick · 29/03/2025 19:11

JaneJeffer · 29/03/2025 16:09

I’ll post whatever I want to post @gamerchickjust like you do

I'm sure you will hinny.

JaneJeffer · 29/03/2025 18:50

I’m glad it made you laugh @kittensinthekitchen but this thread is just typical of MN these days and makes me wonder why I waste my time posting.

kittensinthekitchen · 29/03/2025 18:07

I love that there's all this bickering, and here comes Becky to not answer the question that actually got asked 😂

Janiie · 29/03/2025 17:34

Newbutoldfather · 29/03/2025 16:17

People are way too sensitive.

This is an adult site on the internet. I didn’t see the CSA images and those should never have happened (I thought there was technology which could stop those?), but pictures of vomit and poo on a parenting site? Surely most parents can cope with that, especially as many come with trigger warnings, anyway, Yet people still then open them and moan. What is that about?

Medical images are sometimes disgusting and yet many have led to useful and important advice.

And the odd disgusting troll post? Surely we can cope as adults and parents (I know there are some non parents)? You will never stop troll posts and getting rid of them within 30 minutes seems pretty good to me.

Exactly.

Janiie · 29/03/2025 17:33

PullTheBricksDown · 29/03/2025 16:33

That's not the point @Newbutoldfather . Unpaid volunteers shouldn't have to do that. And the 'you'll never stop it completely' viewpoint doesn't mean that MN can't and shouldn't try to look after its volunteers and users better than this.

They don't have to do anything, they choose to. I presume if they stopped doing it then something else would be arranged.

PullTheBricksDown · 29/03/2025 16:34

It's noticeable that trolls are aware they can do this more easily, and it stays up for longer, at night time UK and especially on weekends. That's why I think it's time for higher level overnight moderation.

PullTheBricksDown · 29/03/2025 16:33

That's not the point @Newbutoldfather . Unpaid volunteers shouldn't have to do that. And the 'you'll never stop it completely' viewpoint doesn't mean that MN can't and shouldn't try to look after its volunteers and users better than this.

Newbutoldfather · 29/03/2025 16:17

People are way too sensitive.

This is an adult site on the internet. I didn’t see the CSA images and those should never have happened (I thought there was technology which could stop those?), but pictures of vomit and poo on a parenting site? Surely most parents can cope with that, especially as many come with trigger warnings, anyway, Yet people still then open them and moan. What is that about?

Medical images are sometimes disgusting and yet many have led to useful and important advice.

And the odd disgusting troll post? Surely we can cope as adults and parents (I know there are some non parents)? You will never stop troll posts and getting rid of them within 30 minutes seems pretty good to me.

JaneJeffer · 29/03/2025 16:09

I’ll post whatever I want to post @gamerchickjust like you do

gamerchick · 29/03/2025 16:03

Posting that more photos have been posted on a thread about CSA and not giving context ,that you actually mean you find what's in this poo threads disgusting, just causes more alarm.

Report the threads if they bother you. The photo has to be clicked on to see it.

JaneJeffer · 29/03/2025 14:24

There’s a difference between having an opinion and telling others that their opinion is wrong @Janiie

Janiie · 29/03/2025 14:12

JaneJeffer · 29/03/2025 13:04

I don’t know what’s with the thread police on this thread

It's called different opinions, which is allowed.

anyolddinosaur · 29/03/2025 13:46

When it is probably feasible to hide all posts from a troll immediately why not have that option? The only people who want disgusting posts to remain are those who want people reading them.

PullTheBricksDown · 29/03/2025 13:27

There were no images posted last night that I saw. The offensive content was text. I went and looked for this thread to revive it because it contains the bulk of discussion about how overnight moderation should be done in future. For me, THAT'S the issue here, and I would like MNHQ to address it squarely.

As I said in my earlier post, this is not finding fault with the Night Watch, about anything they've done, the speed of it or otherwise. I am grateful to them for doing it - I believe still on an unpaid basis. The point is that they shouldn't have to. I know that, regrettably, women-focused sites attract bad faith actors, as Justine put it, or predators, weirdos and trolls, should you prefer. That for me is no excuse to shrug and say 'it's just what happens'. There should be paid professionals, and professional tools, to do this overnight for a site of this profile and with this revenue base.

I repeat: I am asking, once again, for Mumsnet to realise they can no longer put off bringing in professional overnight moderation. It is simply not fair on the Night Watch or on users to still have a situation where they are asked to help but can actually do very little. The discussion about images has distracted from this, but here we are again. Proper overnight moderation, please. Now.

JaneJeffer · 29/03/2025 13:22

I saw that one @Efacsenand I was about to open it to offer advice or at least solidarity until I realised it said photo was included Grin

Efacsen · 29/03/2025 13:13

JaneJeffer · 29/03/2025 12:36

Yes I’m referring to posts about “health” issues. I thought it wasn’t allowed now?

There was a 'please check my episiotomy scar post with graphic photo warning' a few days ago and I checked a few times to see if it was caught by the AI filter - you'll be pleased to hear that the photo never appeared

So it seems that it works on a data-set of one fanny photo

Screening out sanitary towel, nappy and toilet contents doesn't happen - would be nice but don't think that was ever the intention