Of course!

Open the settings app and then tap on "Apps".

Scroll down until you find Safari and click on it. At the very bottom there is an "Advanced" option. Click on that and then click on "Website Data".

It may take a few seconds to load.

Search for Mumsnet and when it shows you the mumsnet.com line, swipe to the left on it and click "Delete".

That will clear all data related just to Mumsnet.

You will need to login to your Mumsnet account again, but that should stop the issue from happening.

Thanks @Lonelycrab

It was a pleasure to speak to you 🙂

@SDTGisAnEvilWolefGenius You may need to clear what's called "Local Storage" as well in order for the corrupt piece of data to be removed.

What device are you on and I can give you some specific instructions for doing that just for Mumsnet so it doesn't affect any other sites.

Hi everyone,

We're so sorry that these issues are still affecting many of you. We're still investigating and looking into solutions but unfortunately there are multiple possible causes.

Here are some troubleshooting options which have helped some of you:

• If your thread view is set to 1000 posts per page - switch to 25

• If you're running an ad blocker - try turning it off

• Clear cache and cookies for Mumsnet site only

Some specific ads appear to be causing problems for some of you and we're trying to pinpoint the culprits.

Here are instructions for turning off Privacy Preserving Ad Management. This might help some Safari users -

Privacy Preserving Ad Management

1. Go to your settings app on your iPhone or iPad.
2. Go to ‘Apps’.
3. Go to Safari.
4. Scroll to the bottom of Safai settings and click ‘Advanced’.
5. Turn ‘Privacy Preserving Ad Measurement’ off.
6. Close Safari, reopen it and see if Mumsnet works any better.

Quite a few of you have already filled in the survey we posted earlier on the thread, but we'll add the link again - we're grateful for all responses.

www.surveymonkey.com/r/8THJJQQ

Hey All,

Thanks for getting in touch on this thread. If anyone's still having issues can you fill in our survey so we can gather some information and feedback to the technical team. Here's the link: https://www.surveymonkey.com/r/VDMHW77

Thanks in advance!

Hey @Bigearringsbigsmile, @pantomanto & @BatshitCrazyWoman,

Thanks so much for getting in touch. If you fancy a £10 Amazon voucher to meet with me on a call, I'd love to take a look and see these issues on your device. You can read more about the research and sign up here: https://www.surveymonkey.com/r/8THJJQQ

@borntobequiet Thanks for replying. You're welcome to sign up anyway and we can see how the new update works for you. It does load ads differently on the page so it might make a difference to what you're seeing?

Hey @borntobequiet,

Thanks for getting in touch. Do you mean your Talk settings are not set to 'all'? See picture:

Thanks @ShikShakShok! I'll be getting in touch with you before the end of the day to get you booked in 😊

Afternoon All,

Still looking to recruit users to try the new update! If anyone can, please sign up to help test this!

We've had lots of feedback that threads are freezing and crashing on the website and this is often caused by the 'see all' posts page setting. We're launching an update that we hope will fix this and improve the thread reading experience. Sign up now to test the update before the release and let us know what you think!

We are looking for people (particularly people who use the 'show all' posts on threads setting) to test the update and feedback about how it works for you.

Step one: Fill out this short, two-minute survey to register your interest in testing this update. https://www.surveymonkey.com/r/8THJJQQ

Step two: A select number of people will be invited to join a Zoom call to try out the update and feedback directly to us. You are guaranteed to receive a £10 voucher upon completing this call.*

Step three: We will contact more people to take part in a longer test where you can access the update on your own device at home. All you need to do is use Mumsnet like you usually would over a week and feedback on how the site is now working for you via email. Take part (and feedback), and you'll be entered into a draw to win a £250 voucher to say thank you**.

This information is used entirely for developing Mumsnet features, so please give us any information you feel comfortable with. All information is held in accordance with Mumsnet's Privacy Policy which is GDPR compliant.

*If you sign up and complete a Zoom interview with us.
**If you sign up and complete the diary entries task with us.

@ShikShakShok It might be worth you signing up to meet with me anyway and we can see how the new experience works for you? Sign-up above and I can book in Zooms tomorrow, Friday or early next week.

Hey @ShikShakShok and @Itisjustmyopinion,

Thanks for getting in touch. By 'see all', we mean selecting 'all' in your talk settings. I've circled the area of the settings on this screenshot. If anyone thinks that applies to you, then please sign up. I'd love to chat with you about this on Zoom.

Hey Everyone,

We've had lots of feedback that threads are freezing and crashing on the website and this is often caused by the 'see all' posts page setting. We're launching an update that we hope will fix this and improve the thread reading experience. Sign up now to test the update before the release and let us know what you think!

We are looking for people (particularly people who use the 'show all' posts on threads setting) to test the update and feedback about how it works for you.

Step one: Fill out this short, two-minute survey to register your interest in testing this update. https://www.surveymonkey.com/r/8THJJQQ

Step two: A select number of people will be invited to join a Zoom call to try out the update and feedback directly to us. You are guaranteed to receive a £10 voucher upon completing this call.*

Step three: We will contact more people to take part in a longer test where you can access the update on your own device at home. All you need to do is use Mumsnet like you usually would over a week and feedback on how the site is now working for you via email. Take part (and feedback), and you'll be entered into a draw to win a £250 voucher to say thank you**.

This information is used entirely for developing Mumsnet features, so please give us any information you feel comfortable with. All information is held in accordance with Mumsnet's Privacy Policy which is GDPR compliant.

*If you sign up and complete a Zoom interview with us.
**If you sign up and complete the diary entries task with us.

Thanks all!

Rebecca

Thanks @DontStopMe . That's a useful summary and will hopefully help out @g1c2d3 .

Those of you seeing a large Nespresso ad - we'll look for this now. If anyone sees it again and can click on it and send us the url that will speed things up a bit, or a screenshot would help a bit too so we can see what the problem is. If it's able to be closed it might be that it's behaving as it should but we'll happily take a look.

Good news @DontStopMe and @PinkDreamer . Long may it continue! Do get in touch again if any further problems.

@Jigsawpuzzled - Thanks for getting in touch. If this happens again do you think you could get a screenshot for us? If you are able to click on the ad and get us a url too that would be even better. Thank you!

Hi there @TipsyTiger ! We're so sorry - we didn't spot your email! Or did you DM one of us? Either way, we would love to talk to you. Can we ask you first what device and browser you are on, how long the issue has been going on, and if it's any particular thread that's a problem. And also if you have cleared your cache and cookies?

If you can let us know those details here, we'll get someone from Tech to drop you a line and arrange a call.

@DontStopMe - if you're also willing to have a chat with someone here we'd be most grateful. If you could post the anwers to the questions above too, we'll be in touch to arrange a convenient time for a call.

Thank you, both

For users who are still experiencing this, would you be able to join a call with our tech team? We're struggling to replicate it and we think it'd be really valuable for solving it.

Morning, everyone. Good to see that the 'reject all' option in privacy settings has at least worked for some people.

We're still looking into this and will update when there's any news. In the meantime, if anyone has to time to do a quick call with our Tech team and share their screen with them, that would be really helpful. Just drop us a line here and we can contact you off the boards and get it set up.

Thank you to everyone who tried that. We're getting there slowly and it's good to be able to eliminate things.

To get us to a solution quicker, we wondered if anyone having this issue would be prepared to jump on a call with two members of our Tech team and share their screen so we can see exactly what's happening. It would take about 15 minutes.

If anyone has the time to do that, let us know here and we'll be in contact.

Thank you!

Afternoon, everyone.

For anyone still experiencing this issue, could you also try changing your privacy settings (privacy settings is linked in the website footer) and then selecting 'Reject-all', and let us know if this stops the issue? Thank you!

Hello, everyone. We appreciate your patience as we continue efforts to find the cause of this issue. If anyone can help with any of the following, that would be very useful to us:

1: Please share links to specific threads where the issue is happening

2: We want to identify if this is geo-specific problem and so knowing your location would be useful. That doesn't mean we want to know exactly where you live so don't worry! But if you feel comfortable sending us an email with your location (e.g Manchester) then please do so.

3: We're also interested in what privacy consent state you are using on Mumsnet? You can check this by going to: 'privacy settings' in the footer of the Mumsnet website > consent pop-up appears. What have you pressed here? Accept and close or Reject all?

4: Those on iPhone or iPad, do you have 'private relay' turned on? You can check this by going to: device settings > [your name] > iCloud. It will say here if it is turned on.

Thanks again and our apologies for the time it's taking us here. It's a bit more complicated than we first anticipated.

MNHQ

Hello,

If you're still experiencing issues with this, please can you let us know if you've tried clearing you cache and cookies yet?

Morning, everyone.

We're afraid we haven't been able to find out what the problem here is yet. We are still working on it though and will be back as soon as there is any update to share with you.

Thanks for your patience.

@ArseInTheCoOpWindow @NoWordForFluffy @Newgirls @Papergirl1968 @Normalinnit @EmmaPeele @bigbadbarry @TheCourtierTapsHisFan

Hi all,

We're still investigating this - thanks for all the information so far. We're missing device and browser information for the users we've tagged (you may have given one without the other). If you've been tagged, please can you let us know what device and browser you're using to access the site?

Thanks @bigbadbarry - we'll look out for your screen video.

If anyone else is in the same situation as @CoffeeCatsAndVodka (ie is having this issue but is NOT using an adblocker) if you're also able to send us a screen video of what's happening that would be great. There are apps you can download, but otherwise you can just use a second mobile device to literally video your screen if that's easier. They can be sent to contactus@mumsnet.com. Thank you!

Hi OP

Can you confirm how many posts you're viewing per page and let us know if you have cleared your cache?