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Constantly crashing and freezing.

480 replies

ArseInTheCoOpWindow · 20/07/2024 10:48

This started about 3 weeks ago with constant crashing. Now it’s freezing too and taking ages to load,

OP posts:
Thread gallery
34
vegaspotty · 16/11/2024 18:35

I have had the same problems as described for about 2-3weeks now.Crashing and freezing on my ipad but OK on my Samsung phone
What is the solution? I was starting to think nits was an ipad problem but actually think its musmsnet website .

YorkshirePuddingsGreatestFan · 16/11/2024 15:56

I'm sure it's connected to the adverts. Mine keeps freezing again on the PC. There's a blank space underneath the word "advertisement" on the right of my screen and the top banner ad doesn't load.

My PC fan starts whirring like crazy and when I go into task manager, the CPU and memory use are both extremely high making the PC barely useable.

I have to use "end task" from task manager to close Google which makes the CPU and memory use drop back down to normal.

pantomanto · 16/11/2024 11:50

Mumsnet is completely inoperable on my iPad today. Nothing will load, can’t scroll, stops, starts then gives up. Oddly, if I go to private browsing it’s slightly better.

Filled in your form HQ.

Inchysaurus · 14/11/2024 10:34

Ineedwinenow · 18/10/2024 22:49

Mine is the same and has been for a week or so, I've downloaded the app just so I can see if others are struggling too, this last couple of days I can't get the web version to load at all, I'm on iPhone/Safari, not a huge fan of the app so if the issue doesn't resolve itself then suppose it means less time scrolling on here 😆

Same!
I keep giving up and when I go back into Safari, I just get a blank screen

Rebeccaatmumsnet · 13/11/2024 09:38

Hey @Bigearringsbigsmile, @pantomanto & @BatshitCrazyWoman,

Thanks so much for getting in touch. If you fancy a £10 Amazon voucher to meet with me on a call, I'd love to take a look and see these issues on your device. You can read more about the research and sign up here: https://www.surveymonkey.com/r/8THJJQQ

Mumsnet Thread Freezing Screener

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BatshitCrazyWoman · 12/11/2024 16:51

Bigearringsbigsmile · 10/11/2024 11:12

This is happening to me.
I am old school and have the classic setting so no pages. Past week, the site has become almost unusable as almost every thread freezes and I have to stop.

Same for me, just started doing it in the last couple of days. I don't have see all selected in talk settings. I access MN via Chrome on my Google Pixel.

pantomanto · 12/11/2024 07:16

Mine was bad then worked and in the last day or so has started sticking again. I am not sure where things are at with this. Phone works fine, it’s my iPad.

Bigearringsbigsmile · 10/11/2024 11:12

This is happening to me.
I am old school and have the classic setting so no pages. Past week, the site has become almost unusable as almost every thread freezes and I have to stop.

Rebeccaatmumsnet · 08/11/2024 16:08

@borntobequiet Thanks for replying. You're welcome to sign up anyway and we can see how the new update works for you. It does load ads differently on the page so it might make a difference to what you're seeing?

borntobequiet · 08/11/2024 16:06

Rebeccaatmumsnet · 08/11/2024 09:45

Hey @borntobequiet,

Thanks for getting in touch. Do you mean your Talk settings are not set to 'all'? See picture:

I mean I see 25 messages on a page.

Rebeccaatmumsnet · 08/11/2024 09:45

Hey @borntobequiet,

Thanks for getting in touch. Do you mean your Talk settings are not set to 'all'? See picture:

Constantly crashing and freezing.
borntobequiet · 07/11/2024 20:15

I never use See All.
I think it’s when certain animated ads load.

Rebeccaatmumsnet · 07/11/2024 14:37

Thanks @ShikShakShok! I'll be getting in touch with you before the end of the day to get you booked in 😊

ShikShakShok · 07/11/2024 14:23

Rebeccaatmumsnet · 07/11/2024 14:07

Afternoon All,

Still looking to recruit users to try the new update! If anyone can, please sign up to help test this!

We've had lots of feedback that threads are freezing and crashing on the website and this is often caused by the 'see all' posts page setting. We're launching an update that we hope will fix this and improve the thread reading experience. Sign up now to test the update before the release and let us know what you think!

We are looking for people (particularly people who use the 'show all' posts on threads setting) to test the update and feedback about how it works for you.

Step one: Fill out this short, two-minute survey to register your interest in testing this update. https://www.surveymonkey.com/r/8THJJQQ

Step two: A select number of people will be invited to join a Zoom call to try out the update and feedback directly to us. You are guaranteed to receive a £10 voucher upon completing this call.*

Step three: We will contact more people to take part in a longer test where you can access the update on your own device at home. All you need to do is use Mumsnet like you usually would over a week and feedback on how the site is now working for you via email. Take part (and feedback), and you'll be entered into a draw to win a £250 voucher to say thank you**.

This information is used entirely for developing Mumsnet features, so please give us any information you feel comfortable with. All information is held in accordance with Mumsnet's Privacy Policy which is GDPR compliant.

*If you sign up and complete a Zoom interview with us.
**If you sign up and complete the diary entries task with us.

Completed the form last night.

Rebeccaatmumsnet · 07/11/2024 14:07

Afternoon All,

Still looking to recruit users to try the new update! If anyone can, please sign up to help test this!

We've had lots of feedback that threads are freezing and crashing on the website and this is often caused by the 'see all' posts page setting. We're launching an update that we hope will fix this and improve the thread reading experience. Sign up now to test the update before the release and let us know what you think!

We are looking for people (particularly people who use the 'show all' posts on threads setting) to test the update and feedback about how it works for you.

Step one: Fill out this short, two-minute survey to register your interest in testing this update. https://www.surveymonkey.com/r/8THJJQQ

Step two: A select number of people will be invited to join a Zoom call to try out the update and feedback directly to us. You are guaranteed to receive a £10 voucher upon completing this call.*

Step three: We will contact more people to take part in a longer test where you can access the update on your own device at home. All you need to do is use Mumsnet like you usually would over a week and feedback on how the site is now working for you via email. Take part (and feedback), and you'll be entered into a draw to win a £250 voucher to say thank you**.

This information is used entirely for developing Mumsnet features, so please give us any information you feel comfortable with. All information is held in accordance with Mumsnet's Privacy Policy which is GDPR compliant.

*If you sign up and complete a Zoom interview with us.
**If you sign up and complete the diary entries task with us.

Mumsnet Thread Freezing Screener

Take this survey powered by surveymonkey.com. Create your own surveys for free.

https://www.surveymonkey.com/r/8THJJQQ

Rebeccaatmumsnet · 06/11/2024 16:05

@ShikShakShok It might be worth you signing up to meet with me anyway and we can see how the new experience works for you? Sign-up above and I can book in Zooms tomorrow, Friday or early next week.

ShikShakShok · 06/11/2024 15:49

Rebeccaatmumsnet · 06/11/2024 13:56

Hey @ShikShakShok and @Itisjustmyopinion,

Thanks for getting in touch. By 'see all', we mean selecting 'all' in your talk settings. I've circled the area of the settings on this screenshot. If anyone thinks that applies to you, then please sign up. I'd love to chat with you about this on Zoom.

Nope, I have always been set at 25 posts a page. Yet simply opening the home page causes my safari to crash.

Rebeccaatmumsnet · 06/11/2024 13:56

Hey @ShikShakShok and @Itisjustmyopinion,

Thanks for getting in touch. By 'see all', we mean selecting 'all' in your talk settings. I've circled the area of the settings on this screenshot. If anyone thinks that applies to you, then please sign up. I'd love to chat with you about this on Zoom.

Constantly crashing and freezing.
Itisjustmyopinion · 06/11/2024 13:06

It’s nothing to do with the See All in my experience. You sometimes cannot even get on a page to select See All

And how does clicking See All cause other websites to crash which only happens when you tabs open for MN. Close down those tabs and Safari works fine

ShikShakShok · 06/11/2024 12:48

Except it doesn’t just happen when I “see all”. I tried going back on safari a couple of weeks ago and it caused my entire safari app to just not work, and all I did was simply go on the Mumsnet home page. No other page on safari loaded and I had to use another browser. No other website does this.

Rebeccaatmumsnet · 06/11/2024 11:38

Hey Everyone,

We've had lots of feedback that threads are freezing and crashing on the website and this is often caused by the 'see all' posts page setting. We're launching an update that we hope will fix this and improve the thread reading experience. Sign up now to test the update before the release and let us know what you think!

We are looking for people (particularly people who use the 'show all' posts on threads setting) to test the update and feedback about how it works for you.

Step one: Fill out this short, two-minute survey to register your interest in testing this update. https://www.surveymonkey.com/r/8THJJQQ

Step two: A select number of people will be invited to join a Zoom call to try out the update and feedback directly to us. You are guaranteed to receive a £10 voucher upon completing this call.*

Step three: We will contact more people to take part in a longer test where you can access the update on your own device at home. All you need to do is use Mumsnet like you usually would over a week and feedback on how the site is now working for you via email. Take part (and feedback), and you'll be entered into a draw to win a £250 voucher to say thank you**.

This information is used entirely for developing Mumsnet features, so please give us any information you feel comfortable with. All information is held in accordance with Mumsnet's Privacy Policy which is GDPR compliant.

*If you sign up and complete a Zoom interview with us.
**If you sign up and complete the diary entries task with us.

Thanks all!

Rebecca

Mumsnet Thread Freezing Screener

Take this survey powered by surveymonkey.com. Create your own surveys for free.

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Puzzledandpissedoff · 27/10/2024 17:41

I don’t understand why MN can’t replicate the issues we are all having

That's what beats me too, @OutdatedOutrage, and while I'm admittedly hopeless with tech I don't understand either why there seems so little control over what's appearing on their own site

Every time we're asked to list devices, link URLs, send screenshots, clear cookies and all the rest, but even when that's done the issues go on and on

It's said that using an adblocker stops some of it, but I'm trying to avoid that since it's hardly fair to rob HQ of an income stream ... though with the way things are going I may have no choice

Gettingitrightfirsttime · 27/10/2024 14:22

Itisjustmyopinion · 27/10/2024 10:15

If I have any MN tabs open it completely disables my regular Safari and have to use private mode for everything now whereas a few months ago I only had to use private for MN and everything else worked fine

If I completely remove MN and clear cookies it works fine until I load a MN page again so there is definitely an issue

Same

WeAllHaveWings · 27/10/2024 14:00

Just tried safari again hoping it would be fixed as it's been months now since this was first reported, but still the same problems.

Back to the app then.....

Itisjustmyopinion · 27/10/2024 10:15

If I have any MN tabs open it completely disables my regular Safari and have to use private mode for everything now whereas a few months ago I only had to use private for MN and everything else worked fine

If I completely remove MN and clear cookies it works fine until I load a MN page again so there is definitely an issue