Constantly crashing and freezing.

I’m sure it’s something to do with all the adverts. I changed my settings on Safari and no longer see any ads (just a grey box) and now the site never crashes or freezes and the threads no longer reload a thousand times.

I've gone back to the app, but you don't get notifications. At least you can follow a thread, though!

Yes me too! It's still happening. I am wondering if it's some sort of virus?

Still having issues on Safari for months now. Today I'm finding I have to keep refreshing the page in order to post. But I'm supposed to be on here less anyway so 🤷🏻‍♀️

Thanks Balloonhearts; I'm glad it is working better for you and fingers crossed they've fixed the issue.

No, doesn't seem to.

Does it make a difference if you sign up for premium membership?

I wouldn't mind doing this if it means smoother access; but I am a bit worried about giving my credit card number to a site that has had so many security breaches lately.

I hope that doesn't sound unfair Mumsnet HQ! I love the site otherwise!

I'm going to cautiously say its stopped. Hasn't done it for a couple of days now.

Has this issue been resolved because I have been using Mumsnet for 22 years and in all that time I have never experienced problems like this!

It’s really bizarre. Just like the other posters. It's like my use of Mumsnet is slowing down my entire phone.

Accessing through Safari on my iPhone.

i’ve tried the app but don’t like the lay out so deleted it.

Just done this and had to log in again, but it seems to be working fine now on first glance.

The update may have just cleared your cache.

I just tried as well for the first time in a while (have mostly defected to the app as it was unusable), and it seems fine. I don't think I've updated iOS yet though, so not sure what's changed.

I installed the latest iOS update last night, and now Safari is working again, which suggests that, in part at least, this may have been an Apple issue, not just a MN one.

Same here.

MN starting slowing down earlier, then freezing, I checked and no other sites effected.

A selective delete of MN data only didn’t fix it.

A full delete of all Safari browsing history seems to have sorted it out…for now.

Doesnt work Matt. Still sticks and crashes.

@MattTech - sorry -I just tried that, and long pages are still not loading on Safari.

Thanks, so far that seems to have helped!

Perhaps you could add this info (for each supported platform) to the FAQs or suchlike?

Can you please tell me for an iPad. Issues on safari.

Thank you @Lonelycrab

I have just tried clearing my cookies on safari, and MN is still freezing.

@Lonelycrab

Thanks, that’s interesting and ties in with my experience that deleting browsing history often fixes the problem for a week or two until….

FWIW despite being on fora (?sp) various far too much these days I only ever get this problem on MN, so I guess it does point to either the problem being down to the specific ad supplier MN is using and/or a specific Ad that certainly I only ever get fed when looking at MN……

Thought it might be useful if I post this; I had a video call with Becky and Matt from mnhq the other day and learnt more about the root cause of this, I had a slow morning so could afford a little time to show them what those of us on the thread (mostly) are experiencing. I did a screen share of my phone so they could see it happening in real time; Safari crashing and locking pretty much instantly. Matt explained it well to me; I’m not massively tech savvy wrt IT and the workings of websites but not completely new to it either.

It’s essentially caused by a rogue cookie or cookies. As the various ad agencies will base what adverts they display tailored to each users viewing patterns (targeted ads I guess) then some users will have received the dodgy cookie/s and some won’t. As long as the bad cookie remains in your cache, Safari will crash- hence the advice of clearing cookies/cache to solve the problem. Chrome, if I understood him correctly has additional things that stop this cookie wreaking havoc, hence some of us (not all) being able to use chrome relatively problem free.

MNHQ don’t decide which ads are displayed- that’s decided by the third party ad supplier. There are going to be thousands and thousands of different ads across MNs user base and all it takes is one or a few badly coded ads to sneak a dodgy cookie into your cache and you will then get the Safari crashes.

So @HowardTJMoon was probably closer to the truth than I was.

Matt said therefore it’s practically impossible for them to know which cookie precisely it is that is causing it. It may not even be being delivered anymore by current ads, but the fact it’s sat in your cache is what’s causing the problem. He also said although it was useful to see this happening on my phone, it’s far easier and useful to interrogate a laptop or desktop computer that they’re physically sat next to, so that they can monitor the processes directly to find the bad cookie/s. They’ve said this will be hopefully happening next week at MNHQ.

I think he also said once the offending cookie/s had been identified then steps could be taken to mean this cookie is essentially zapped from your cache- but as they still don’t know which one it is, that can’t happen yet.

Anyway sorry that’s a bit long winded, hope I relayed that fairly accurately though. @BeckyAMumsnet feel free to correct me or add anything.