Mobile site extremely slow

MNHQ

KellyMumsnet · 17/07/2024 12:05

Oh good news @JaneJeffer . Just shout if it crops up again.

Original poster

JaneJeffer · 17/07/2024 11:28

Thanks @KellyMumsnet that seems to have worked. It's an iPhone 11

OP posts:

MNHQ

KellyMumsnet · 17/07/2024 10:46

Hi again @JaneJeffer .

Could we ask you to try changing your posts per page view to 25? We think that should make a difference, but let us know if there's no change. And can we also ask exactly which model of iPhone you're using? Thanks!

Original poster

JaneJeffer · 16/07/2024 14:33

Any update @KellyMumsnet?

OP posts:

NoWordForFluffy · 11/07/2024 07:31

It's really poor at the moment. It just stops during loading so you can't do anything.

Original poster

JaneJeffer · 08/07/2024 21:53

It's doing my head in

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Original poster

JaneJeffer · 08/07/2024 17:32

Is it stuck like this forever?

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Kingoftheroad · 19/06/2024 18:08

DistinguishedSocialCommentator · 17/06/2024 17:34

Hi
Have you tried clearing your cookies/hitory as that speeds up things a tad and then do it again

To be fair, its not JS MN site as other sites like the Daily Mail, Experess, The Sun that have loads of ads are as slow at times

I'm getting this at times but ok once on to MN

You will not that the BBC is fast as is The Gudardian site as less ads - bBC has ads for itself or lots of stuff on it

Sites like Ebay and Amazon are quick as they pay masses for bandwidth in order not to lose customers

The bottom line, its money. MN has to generate money to keep it going!!

So, try the clearing of history etc and you may note a different!!

Show quote history

Done all of this : the site is poor money needs to be spent upgrading Mumsnet know this

Original poster

JaneJeffer · 19/06/2024 14:46

Thanks, I'll have a look

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MNHQ

KellyMumsnet · 19/06/2024 09:25

Hi again @JaneJeffer . The step by step on this site is quite good and clear. We'd try following that to clear cache and cookies. Drop us another line here if you're still having trouble though.

https://www.zdnet.com/article/how-to-clear-cache-on-iphone-and-why-you-should/

Original poster

JaneJeffer · 18/06/2024 23:21

How do I clear cache and cookies? Haven't got a clue!

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Original poster

JaneJeffer · 18/06/2024 11:54

I've emailed you @LilyMumsnet. The site is working better today but still pausing briefly while threads are loading.

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Original poster

JaneJeffer · 17/06/2024 19:25

Oh thanks @LilyMumsnet I wasn't referring to you I can't send the recording because it's too big and I tried to cut it in half but it still wouldn't send so I gave up!

It just seems some people on here seem to think they have the answer to everything. Not mentioning any names that would get the thread deleted. Ahem.

I saw someone else yesterday telling a poster to PM them and they would solve their problem and getting annoyed when they weren't taken up on their offer.

OP posts:

MNHQ

LilyMumsnet · 17/06/2024 19:19

We emailed back - there wasn't anything attached to the email so we weren't able to see the recording. We'd very much like to get this resolved for you, so if you can resend it we'll take a look.

Original poster

JaneJeffer · 17/06/2024 18:13

Who is running MN these days?

OP posts:

DistinguishedSocialCommentator · 17/06/2024 17:34

Kingoftheroad · 17/06/2024 15:50

Its terrible. No matter which device I use. It’s slow, refreshes randomly, sticks etc absolutely hopeless. Mumsnet, come on, you know it’s the site, poor show blaming our devices. Been like this since the new site was launched

Hi
Have you tried clearing your cookies/hitory as that speeds up things a tad and then do it again

To be fair, its not JS MN site as other sites like the Daily Mail, Experess, The Sun that have loads of ads are as slow at times

I'm getting this at times but ok once on to MN

You will not that the BBC is fast as is The Gudardian site as less ads - bBC has ads for itself or lots of stuff on it

Sites like Ebay and Amazon are quick as they pay masses for bandwidth in order not to lose customers

The bottom line, its money. MN has to generate money to keep it going!!

So, try the clearing of history etc and you may note a different!!

Kingoftheroad · 17/06/2024 15:50

Its terrible. No matter which device I use. It’s slow, refreshes randomly, sticks etc absolutely hopeless. Mumsnet, come on, you know it’s the site, poor show blaming our devices. Been like this since the new site was launched

Original poster

JaneJeffer · 12/06/2024 11:32

If we could post video clips on here it would make it easier

OP posts:

MNHQ

KellyMumsnet · 12/06/2024 09:45

Hi again @JaneJeffer . Don't worry - we know the screen recording can be tricky. If anyone else is able to capture this and email it in, that would be brilliant and might help us see where the problem is occurring. Thank you.

Original poster

JaneJeffer · 11/06/2024 22:58

It has got all these gaps where threads should be too

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BlossomToLeaves · 11/06/2024 22:53

I'm finding the desktop site the same today (Mac, Firefox). threads taking ages to load or to allow me to click on any buttons or to post. I just gave up earlier and thought it would be fixed later, but it's not. It doesn't even show a spinning cursor or a loading bar or anything, just looks like nothing has happened, until some time later, the page loads.

Or even things like threads you've clicked on turning purple - happens long afer you've finished that thread.

it is not every single time. But often.

And it is only MN that does it, none of the other sites. I have done all the cookie clearing etc.

Original poster

JaneJeffer · 11/06/2024 17:36

I surrender

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Original poster

JaneJeffer · 11/06/2024 17:31

The screenshot won't send because it's too long FML

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Original poster

JaneJeffer · 11/06/2024 17:19

Oh for God's sake. I've done it now. Will send on. It took 2 minutes 21 seconds to load a thread before it allowed me to post on it. Ridiculous. As is all this screen recording faff.

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FlyingFlamingo · 11/06/2024 17:11

I’m having issues with Safari as well - active and I’m on aren’t loading at all. It’s fine on Chrome.