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See all MNHQ comments on this thread

Banner advert in the app

466 replies

MagicFox · 19/03/2024 09:40

Hi MNHQ,

There's a banner ad appearing in the ap (at the top) that makes the app visually really annoying to navigate. Will it be there permanently? It would be less bad at the bottom! Thanks!

OP posts:
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MaggieFS · 25/03/2024 20:30

Sorry I missed a bit from my second point or perhaps it's a fourth point.. that these are animated ads and not static.

MaggieFS · 25/03/2024 20:29

@BeckyAMumsnet that's simply not true. Please could you share which apps you think this kind of design is standard on? There are three issues, none of which seem common anywhere else:

  1. The amount of space the new banner takes up. I've had my ruler out. 17% of my phone's screen height is already taken up by the top and bottom menu bars. The new ad space takes up another 18% sp when I'm reading a thread over one third of the space is taken up by non-thread stuff
For info, on fb it's 16% menu bars which compacts to nothing when I scroll and on IG it's 12% which reduces to 0%.
  1. The fact the ad space is fixed at the top. It's taking up space, as above, but is also right in the key eyeline permanently.
  1. The fact that most of us seem to be getting gambling ads. You say to let you know.... well we have, repeatedly.
WhatWouldTheDoctorDo · 25/03/2024 20:24

Thanks for responding @BeckyAMumsnet I'm not aware of any apps that use fixed banner adverts in this way, are you able to give some examples?

I know you get them on websites accessed via browsers, but I haven't seen them routinely used on apps.

hjrl · 25/03/2024 20:17

@prettybird Grinyes let's take a video on the app which doesn't allow video of something that's changed, without consultation, or reason.

Super idea

oracl · 25/03/2024 19:28

If this is permanent then will delete the app too. Going off to Reddit now instead.

oracl · 25/03/2024 19:26

This is borderline unusable and ridiculous MNHQ! Barely able to see one post at a time with banner and mid ads.

Who the heck designs your tech? Are they trying to kill the iOS app?

Banner advert in the app
Magnolia82 · 25/03/2024 18:21

WobblyLondoner · 25/03/2024 18:09

Here you go though I don't know if it will upload as a video.

It's really slowing down the app..

This is the main one I'm also getting (I can't find a way to upload a video of it).

I agree - it's slowing down the app and draining my phone battery.

WobblyLondoner · 25/03/2024 18:11

I don't think you can upload videos in the app. Like others I'm totally frustrated by this - it makes the app almost unusable and I don't want to see gambling adds every time I'm looking at posts.

WobblyLondoner · 25/03/2024 18:09

Here you go though I don't know if it will upload as a video.

It's really slowing down the app..

Banner advert in the app
prettybird · 25/03/2024 17:19

The ads you’re seeing are a standard format commonly used across the internet and in line with the set-up of the site.

I’ve checked the other social media type sites that I use (FB, X, Threads, Reddit) and none of them have a top banner permanently taking up limited space in their app in addition to the ads that we see as we scroll through the threads Confused which we all understand the need for Hmm

And arguing that it is in line with the set-up of the site, when the app has such pared down functionality compared to the browser version, is disingenuous to say the least Angry

The app was useful in its simplicity, so that you could concentrate on content Sad (something I’m even more aware of now that I no longer have the app - but it is achieving the goal of keeping me mostly off Mymsnet. It’s certainly greatly reduced the time I spent on it today Grin )

@JoMumsnet
@LilyMumsnet

RainbowConnection1 · 25/03/2024 14:15

Royal Kingdom and any one of the Solitaire Clash and other scrolling adverts are the worst, as you've been told many times already @mnhq @LilyMumsnet @JoMumsnet

prettybird · 25/03/2024 13:56

So I’ve gone ahead and deleted the app. This will significantly reduce my MN usage no bad thing Wink as I have to go through to the kitchen to use my laptop - but perhaps not what the advertisers would want Hmm

I wonder how many others have likewise deleted the app?

This is the inevitable consequence when people’s valid issues are not listened to and worse minimised Angry

Poor show @MNHQ @LilyMumsnet @JoMumsnet Very poor show Sad

WotNoUserName · 25/03/2024 13:56

JaneJeffer · 24/03/2024 17:47

Anyone else having the app shut down before it even opens?

Yes. Multiple times. Very very annoying.

prettybird · 25/03/2024 13:28

How the fuck do we take a video of the offending ads on an app that we are using, by definition, on our phones ConfusedShockAngry

Quite apart from the fact that you can't attach videos on the app - even you were able to borrow another phone with which to take the video. Hmm

Time to delete the app and reduce my MN usage as it will mean going on to my laptop which is through in the kitchen.

Perhaps no bad thing Grin

JaneJeffer · 25/03/2024 13:20

Haven't we already said which ads are causing the problem? Hmm

EarringsandLipstick · 25/03/2024 13:19

BeckyAMumsnet · 25/03/2024 13:14

Thanks, everyone for sharing your feedback. We realise that the introduction of banner ads has caused a fair bit of frustration and we will give your comments here due consideration. The ads you’re seeing are a standard format commonly used across the internet and in line with the set-up of the site. However, if there is a particular ad that is causing problems for you, please do let us know, preferably with a screen recording so that we can quickly locate it.

  1. I've NEVER seen ads like these on any other platform? Are you sure they are standard 'across the internet'?
  2. Is it not worth taking on board that they are totally ineffective, and are driving your users away from your product? I'm currently writing on the browser version, on a PC, as the app on the phone is glitchy, really hard on the eyes, and impractical, with the banner.
  3. What does 'due consideration' mean?
  4. In terms of ads generally, I'm fine with them! I quite LIKE ads, if I'm reading a print publication, for example, I often cut out ads for services / products I'm interested in. On other apps (e.g. X - which has its own problems, sure!) I have sometimes found their ads / sponsored content quite useful actually. So properly placed, well-designed, user-friendly (including colour, sizing and movement) ads are ok in my view. Can you not go back to your designers and advertisers and come up with a better approach?
  5. Why all the gambling ads?
EarringsandLipstick · 25/03/2024 13:15

Tessisme · 25/03/2024 08:54

Reading that last reply from MNHQ, I don't think there is any intention to change the placement of the banner, just the 'unrelated' crashing. So we're stuck with it. I'm very disappointed as I have always found the app much easier to navigate due to the fact it is so pared down compared to the browser version. There are already loads of ads placed multiple times throughout every single thread. (and I tap at least one of them every day by mistake!) Is that not enough? Ah well, maybe now I'll just get off Mumsnet and do something a bit more productive.

Yes, I have multiple tabs in my browser on my phone from where I've tapped an ad in error. I know that's what MNHQ want to happen but I can promise you, it never ever makes me remotely interested in whatever is being advertised.

Properly designed, relevant advertising (which you'd think would be easy, based on following the threads I post on or read) would be fine and possibly even useful!

BeckyAMumsnet · 25/03/2024 13:14

Thanks, everyone for sharing your feedback. We realise that the introduction of banner ads has caused a fair bit of frustration and we will give your comments here due consideration. The ads you’re seeing are a standard format commonly used across the internet and in line with the set-up of the site. However, if there is a particular ad that is causing problems for you, please do let us know, preferably with a screen recording so that we can quickly locate it.

EarringsandLipstick · 25/03/2024 13:13

theluckiestbff · 25/03/2024 07:22

Still checking this thread each day waiting on a reply.

Ads are fine. Placement and movement is not. (Gambling not a great look either)

Oh yes, good point about the gambling ads!

Actually, all the ads I see are pretty dubious. Nothing relevant. Often in other languages, just ... weird.

JaneJeffer · 25/03/2024 11:17

Tessisme · 25/03/2024 08:54

Reading that last reply from MNHQ, I don't think there is any intention to change the placement of the banner, just the 'unrelated' crashing. So we're stuck with it. I'm very disappointed as I have always found the app much easier to navigate due to the fact it is so pared down compared to the browser version. There are already loads of ads placed multiple times throughout every single thread. (and I tap at least one of them every day by mistake!) Is that not enough? Ah well, maybe now I'll just get off Mumsnet and do something a bit more productive.

I sent them an email saying I was disappointed with their response but they didn't even reply.

I'm having to limit my MN usage to short check ins now which is probably a good thing anyway.

ballpithell · 25/03/2024 11:03

This banner ad is awful, right st the top as you try to scroll down. Takes up a lot of space on a phone screen.

MermaidEyes · 25/03/2024 10:12

theluckiestbff · 25/03/2024 07:22

Still checking this thread each day waiting on a reply.

Ads are fine. Placement and movement is not. (Gambling not a great look either)

I agree. Gambling ads on a predominantly parenting forum is very bad taste indeed. I know two parents who ruined theirs and their children's lives by gambling.

Tessisme · 25/03/2024 08:54

Reading that last reply from MNHQ, I don't think there is any intention to change the placement of the banner, just the 'unrelated' crashing. So we're stuck with it. I'm very disappointed as I have always found the app much easier to navigate due to the fact it is so pared down compared to the browser version. There are already loads of ads placed multiple times throughout every single thread. (and I tap at least one of them every day by mistake!) Is that not enough? Ah well, maybe now I'll just get off Mumsnet and do something a bit more productive.

hjrl · 25/03/2024 07:25

@JaneJeffer yes

theluckiestbff · 25/03/2024 07:22

Still checking this thread each day waiting on a reply.

Ads are fine. Placement and movement is not. (Gambling not a great look either)