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Original poster

Advert not loading so thread gets stuck

38 replies

bruffin · 25/08/2023 06:37

I use the mobile site on my phone (flip4)
In the last week or so an advert wont load , so all i get is a white screen with the word advertisement at the top and then i cant scroll down to the the next post. Think this is on either Chrome or Samsung search

OP posts:
New posts on this thread. Refresh page
MNHQ
JoMumsnet · 01/09/2023 11:47

Dropchain · 01/09/2023 07:44

Just letting you know this has stopped happening for me now. So whatever you did worked for me.

Thanks for letting us know, @Dropchain - we're glad the site's working smoothly for you again.

If anyone else is still having problems today, please let us know (do also take a look at Hebe and Lily's most recent posts).

VisionsOfSplendour · 01/09/2023 07:48

I've been having this a lot, I just thought the site was being really slow so closed and moved elsewhere

If it's due to an advert they are penalising all the other advertisers for me as I'm using mn less

Dropchain · 01/09/2023 07:44

Just letting you know this has stopped happening for me now. So whatever you did worked for me.

MNHQ
LilyMumsnet · 31/08/2023 09:46

Hi all

If possible, could you follow the below instructions so we can see where the issue is?

Preparation

  1. Go to any web page in your browser and create new bookmark, save it somewhere so it's easy to find/click
  2. Once created, Right click the bookmark and select Edit
  3. Replace the URL with "javascript: googletag.openConsole()" Then save!
  4. You have now created your "Bad ads button"!
Take action
  1. You see a bad or broken ad on mumsnet site
  2. Locate and Left click the new bookmark
  3. Screenshot the ad with the Overlay (PC = Win+Shift+S // Mac = CMD+Shift+4)
  4. email it to [email protected]
DrinkReprehensibly · 30/08/2023 20:06

England
Chrome 116.0.5845.114
Samsung S20+
Android version 13 One UI version 5.1

I just experienced the issue on the AIBU thread list, so it's not just adverts within threads.

FireEngineGeorge · 30/08/2023 18:52

England
Chrome
Google pixel 7
Android

It's hard to screen record because it happens randomly

Usernamesarenoteasy · 30/08/2023 16:24
  1. England
  2. Samsung Internet
  3. Samsung s23
  4. android.

It's not happening as often, but still happening

MNHQ
HebeMumsnet · 30/08/2023 13:14

Afternoon, everyone. Thanks for your patience with this. If anyone is able to get a screen recording of this happening and sending it to us that would be brilliant and might help us work out what's going on here.

If anyone having this issue could also let us know their:
Country of use
Browser (safari / chrome)
Phone model
Operating system.
that would also be helpful.

Thanks again. Flowers

FireEngineGeorge · 30/08/2023 07:07

And clearing cache and cookies does nothing.

FireEngineGeorge · 30/08/2023 07:06

Similar is happening to me. The ads are loading though, just as I try to scroll past them they crash my phone and I have to close chrome down completely. All ads, any time of day at random, multiple times a day, only mumsnet.

Google pixel phone, chrome, using mobile site. Last thread it happened on was this one, before coming back to write this post.

DrinkReprehensibly · 29/08/2023 14:10

Just to mention, this is still an issue and has crashed my phone browser at least 3 times on different threads on different boards today. I can't tell what the advert breaking it is because it just doesn't load. Tried clicking in the space to see if it takes me to the product but nothing happens.

Dropchain · 29/08/2023 09:28

Yes been happening for a week or so, multiple times a day. On Google pixel phone. Have to force stop chrome and start again each time. Clearing cache hasn't made a difference.

orangejuggling · 29/08/2023 06:31

Happening to me a lot at random, mostly at night. Using Safari an iOS, I just shut down and come back later.

hellswelshy · 27/08/2023 08:24

Yes same here, it's just happened on the Nadine Dorries thread in Chat about half way down the first page. Then again straight after closing it and trying again!

LadyAstor · 26/08/2023 18:54

I just came on to say this.

The word 'Advertisement' then a blanc white page.

I'm using safari on iPhone 12

WonkyBricks · 26/08/2023 16:11

I've also been having the same issue, on multiple threads a day. I have to close Chrome completely.

I'm on an android phone

Original poster
bruffin · 26/08/2023 16:08

I think its the ads for Dyslexia

OP posts:
TennisWithDeborah · 26/08/2023 08:30

Also the final page of the Janice & Carmela thread in Chat.

EducatingArti · 26/08/2023 08:02

Yes, this has been happening to me too. Not just one thread and not all the time but randomly over the last few days.
I'm using chrome browser on android

DrinkReprehensibly · 26/08/2023 07:59

Cleared cache and cookies and it's not helping on that thread. Here's an image of page 18 with the stuck advert at the bottom, just before I had to restart my browser. This should help you see how far down page 18 it was but I'm sure it happens at various points in the thread.

Advert not loading so thread gets stuck
DrinkReprehensibly · 26/08/2023 07:38

I'm also expriencing this a lot on all threads for several days. Samsung S20+ on Chrome. Usually I have to press the refresh link to reload the thread but other times it freezes the whole browser and I have to close chrome and reopen it. It's particularly bad on one I've been reading for a few days called Lucy Letby - new thread in Chat. It's taking days to read it due to all the reloading!

MNHQ
JoMumsnet · 25/08/2023 14:31

Thanks bruffin

Could you all please try clearing your cache and cookies? This should alleviate this issue for now (while we continue to monitor it).

Please let us know how you get on.

Original poster
bruffin · 25/08/2023 14:20

I think it was straight after OP

OP posts:
MNHQ
JoMumsnet · 25/08/2023 14:10

Thank you both. We're still investigating and will be back with an update as soon as we can.

In the meantime, thanks for bearing with us.

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