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MNHQ

PLEASE READ: Forced logout and password reset

280 replies

SarahMumsnet · 19/08/2015 22:12

Hello everyone,

Our apologies again for the stress and upset of the last week, and in particular the last 24 hours - and thanks for your patience and support in helping us deal with it.

Thanks to everyone who’s raised concerns about the strength of passwords on Mumsnet. We’ve now built new code which will oblige anyone logging in to create a new, complex password that conforms to higher security standards.

In the next hour, we’re going to force all users to be logged out. Then we'll change all users' passwords so they MUST reset their password to log back in. To make absolutely certain that everyone has a new, secure password, you’ll be logged out even if you’ve already changed your password in the last two days.

We’re sorry that this is the second mass password-reset in the space of a couple of days, but now we have code in place to strengthen security, we want to implement it as soon as possible.

Please don’t worry when you’re logged out: it’s MNHQ, not the hacker, behind it.

Thanks again
MNHQ

OP posts:
PaulAnkaTheDog · 19/08/2015 23:44

costa my thoughts exactly.

Costacoffeeplease · 19/08/2015 23:41

Yep, another one fed up here - piss up and brewery Sad

Topseyt · 19/08/2015 23:40

Thanks Sooty. I will explore the apps store for Windows phones tomorrow sometime. Can't face it right now.

Currently logged in with Google, as it didn't seem to like my FB login for some reason.

Passwords aren't for the faint hearted.

msgrinch · 19/08/2015 23:40

Not moaning at all just wondering why I physically can't change my password as the page won't let me.

Gruntfuttock · 19/08/2015 23:37

What's going on not 'one' ^^

Gruntfuttock · 19/08/2015 23:36

MNHQ, people are logging in with their previous passwords and with non-complex passwords, judging by recent posts on more than one thread. What's going one? I thought you were enforcing brand new and complex passwords, but apparently not, so what's the point?

catzpyjamas · 19/08/2015 23:34

shadowfax
Password must be between 10-40 characters and include a combination of letters and at least one number or symbol. It must not be a password you have previously used.

SaskiaRembrandtWasFramed · 19/08/2015 23:34

It worked fine for me too. I requested a reset, changed my password and logged back in.

HaveAWeeNap · 19/08/2015 23:34

My password is not 'complex' though

WorraLiberty · 19/08/2015 23:32

Just logged out too and then logged back in again with same password

No forced reset

twirlypoo · 19/08/2015 23:32

Thanks catz, ive just done that. Hoping they don't now boot me off as that password was my bestest ever and I will never remember another Grin

shadowfax07 · 19/08/2015 23:32

It might be useful if MNHQ could explain what the new password rules are.

HaveAWeeNap · 19/08/2015 23:32

I've changed passwords three times today.
And name changed.
And on different email addy.
Starting from scratch.

Bluewombler2k · 19/08/2015 23:32

Keep up the good work Mumsnet Admin, thank you for keeping us informed and our data safe. For those that are moaning, changing a password twice in one day isn't the end of the world, come on.

321TeachUs · 19/08/2015 23:29

also logged out and no reset requested, just to add to the list. :)

PaulAnkaTheDog · 19/08/2015 23:26

This is getting ridiculous. Surely the tech guys can boot this random guy to the kerb?! We've already had to reset passwords and now have to again because of a single hacker? I'm not meaning to be a dick, and I understand that this is far more frustrating for MNHQ than the rest of us, but I'm now just fed up.

ilovesooty · 19/08/2015 23:26

Topseyt mine is an android phone - app free on Google play store.

catzpyjamas · 19/08/2015 23:26

You're welcome Snozzberry

twirly, log out then click reset password on the login page.

MovingOnUpMovingOnOut · 19/08/2015 23:25

I've not been kicked out yet either.

I had assumed they just hadn't done it yet but it seems Rebecca is saying they have?

I'm going to wait a bit longer and it still no forced reset I'll log off and go to bed and sort it in the morning. Could be Tech is still tinkering? Or whatever the proper term is.

987flowers · 19/08/2015 23:25

I'm logging in with Facebook for the time being and will leave it before changing my password again until tomorrow I think.

msgrinch · 19/08/2015 23:23

This is ridiculous, logged out and back in with my details from this mornings reset. I requested a password change and the page crashes 3 times! So back again with the usual log in. Hmm

SnozzberryPie · 19/08/2015 23:21

Thanks catz, I was getting that message and couldn't work out why it wouldn't accept my new password attempts Flowers

twirlypoo · 19/08/2015 23:21

I logged out as wasn't kicked out (as advised by mnhq on here earlier) but it's allowed me to log back in with my old password. How do I reset?

I was meant to be going to sleep but was just lying here wondering what was going on so thought I'd try!

Topseyt · 19/08/2015 23:20

Is that an app for Windows phone? I need something, but if I go off and look then I am sure I will have been kicked out again for another reset.

RepeatAdNauseum · 19/08/2015 23:20

PS - I have logged out but the old password worked again

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