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Original poster

That really wasn't well handled was it MNHQ?

189 replies

ASorcererIsAWizardSquared · 14/08/2015 11:37

Yes, this is a telling off.

Your communication over the Calm Down Jeffrey incident was atrocious.

I find it shocking that you can be sat there, posting to us that all is well and under control when we can see, in front of our very own eyes, that someone was hacking MNHQ posts and editing them, and also posting under posters names and editing other posts as well as deregging and banning other users who insulted them.

The response from you was seriously lacking, on top of your coquettish rubbish about not putting 50p in the meter when you went down over night.

Its not on.

You have a duty to your posters when these things are happening to keep us all informed, we're not stupid and we deserve to be treated with a little more respect. Not fobbed off with half truths and blatant lies.

OP posts:
LauraGrooves · 19/08/2015 20:33

No amount of long hours after the horse has bolted makes up for being ill prepared and handling something badly.

Altinkum · 19/08/2015 20:02

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Madamacadamia · 19/08/2015 20:01

This reply has been deleted

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LauraGrooves · 19/08/2015 19:49

They should of had a worst case scenario in place. Kept people informed. Had security in place to really protect the admin functions.

Most of the morning it was other mners that were checking if people were on the list.

I know for work I can't access anything unless I have a login, my work laptop and a VPN token.

They need to employe some security experts. So many sites don't take security seriously until they have been breached.

Altinkum · 19/08/2015 19:41

This reply has been deleted

Message withdrawn at poster's request.

BackInTheRealWorld · 19/08/2015 19:41

That's what the hacker seems to have been nicknamed. Dunno why as I couldn't be arsed reading the zillion threads and posts about it all.

LauraGrooves · 19/08/2015 19:38

Who is Jeffrey?

BackInTheRealWorld · 19/08/2015 19:36

I wish everyone would just shut up about it. Jeffrey must be rubbing his hands with glee watching everyone flapping and falling out.

LauraGrooves · 19/08/2015 19:34

So because there isn't a fee paid we should just be happy with whatever? Hmm

So if google leaked all emails of gmail usera,no biggie as they didn't pay anything?

The response has been awful. Obviously they weren't well prepared at all and should of been handled much better, much quicker.

DixieNormas · 19/08/2015 19:31

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Message withdrawn at poster's request.

Altinkum · 19/08/2015 19:30

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borisgudanov · 19/08/2015 19:28

D'yous know what, all those a yous who are unhappy with the service you got from MNHQ? You can have your money back. Hmm

I think they did as well as they could in the circumstances and if it ever happens in your business you'll understand a bit better.

The only person at fault here is Jeffrey, who deserves to be strung the fuck up by his testicles, if indeed they can be found.

DrLego · 19/08/2015 18:15

The only time I've had weird login requests has been when I clicked on an email in spam from mumsnet, or the address '[email protected]' to turn off notifications about threads I'd been on. It's very recent, in the past week that I've been inundated with these, but I wasn't here for a while, so maybe it's not only a recent thing?
Very troubling as like others have said, addresses and so on may be exchanged via DM, pictures on accounts, etc.

TheFallenMadonna · 19/08/2015 17:41

Police statement reported here

SoDiana · 19/08/2015 17:39

Has mumsnet.com not seen these events as a crime to be reported? ????

SoDiana · 19/08/2015 17:37

Why is the media reporting that no complaint has been received by met police?

GraysAnalogy · 19/08/2015 16:53

I think a lot of people forget that they aren't the customer on a site like this. They are the product

Who by every page we visit make money for Mumsnet, people forget this I think.

On another note, when I volunteered as a moderator on a forum for a people with a specific health condition, we were given training on how to respond and support members during a cyber attack.

ThumbWitchesAbroad · 19/08/2015 07:44

It links to it, yes Dixie.

LauraGrooves · 19/08/2015 07:44

I totally agree, seems like the security of the site was not up to much and I haven't eben got an email from HQ about this. Wondered why I couldnt logon!

tribpot · 19/08/2015 07:10

You can get to the list from Jeffrey's new twitter feed, yes.

DixieNormas · 19/08/2015 07:08

This reply has been deleted

Message withdrawn at poster's request.

UrethraFranklin1 · 18/08/2015 23:59

I think a lot of people forget that they aren't the customer on a site like this. They are the product.

DadSecurity · 18/08/2015 23:51

Incoming twitter.com/dadsec

CloserToFiftyThanTwenty · 18/08/2015 22:21

Maryz - I agree with you

HarveySchlumpfenburger · 18/08/2015 19:23

They don't seem to be very clued up at all MaryZ. The fact that they don't seem to think that they could have warned users to change passwords for any sites that they share a password with a week ago, but are focusing on not wanting to tell about the swatting attack speaks volumes IMO.

I went back and looked for the Heartbleed thread. They told users that the site had been affected by heartbleed and they were fixing the issue but there was no need for users to change passwords because no one could possibly have obtained the passwords. Shortly before someone logged in and posted as Justine. They don't seem to have learnt from that at all.