Sorry everyone - we really haven't forgotten about this - promise. Tech are probably in their jammies now, but we'll make sure they see this tomorrow and will post as soon as there is any update. Thanks for bearing with us.

Hello everyone

I'll just ask tech where we are with this and get back to you.
In the mean time, please clear your cookies and see if that helps things along.

Thanks

We're trying out a workaround right now. For those who have posted on this thread about your iPad crashing, please clear your cookies if you can, log back in to mumsnet and see if it crashes any less now whilst using Talk. Thanks.

Just to let you know we are still working on this. Comscore has not yet fixed the errors on their side, but it should be very soon and we are chasing them daily for this. Whilst this will not stop the crashing completely, we do hope it will lessen it. And we do have another option we're going to try very soon. I'll post again in a few days. Thank you all.

Thank you for the continued feedback. As mentioned before, we have filed 2 bug reports with Apple regarding the crashing. We've also found that a particular element on the page from Comscore sometimes uses a lot of resources which may trigger the crash more often than normal. Comscore engineers are working to resolve this and I'll post again when we've heard back from them, although this may not be a 100% fix as the real problem lies in iOS. Thanks for your patience.

We have made a new, separate bug report to Apple now for the slightly different incarnation of this in iOS 8 (bug report number 20650483). We are also working with other websites who are having similar issues in an attempt to find a solution to this. I realise some of you are having issues on non iOS devices, but since we can more easily see this problem on Safari iOS we are focussing on solving that first and then will look at the other platforms. Thanks for your continued feedback and patience.

We're trying everything we can, but ultimately we're attempting to workaround a bug that has nothing to do with Mumsnet. Threads like this confirm it. We're not giving up though. If you'd like to help to push Apple to fix these problems, you can submit your own feedback to Apple. In the meantime, we'll continue to try and find a workaround. Thanks.

If you are able to upgrade to 8.3 we have been informed by Apple that the crashing (where it disappears and goes back to your home screen) is fixed in that version. And on our office and personal iPads, we are not able to make it crash on 8.3 whereas we can on 7.x

AgathaChristie01 and EcclefechanTart what version of iOS are you on?

Thank you again. We're trying out another change today. Could anybody on iPad please post again here if you experience a crash from now on? Thank you.

Thank you both. I know this is asking a lot, but if there is any chance of taking a screenshot of the page (top of the page, rather than halfway down) before you tap a link that makes it crash, I'd be grateful. If not, could you tell me what page you were on when it crashed? Thanks.

Thank you AgathaChristie01 and Poofus. Is this all since 16:06 when I posted or are you referring to before that? ie have you experienced a crash since 16:06?

Thank you all again for keeping the feedback coming. It really helps us. We are experimenting with a change right now and will review the outcome tomorrow. Could you please post again today/tonight if your iPad browser is still crashing from now onwards? Thank you.

Birnamwood could you please elaborate on the 'cannot parse response'? Where are you seeing this if Safari crashes and disappears? Alternatively a screenshot would be very helpful. Thank you.

Thank you for all your feedback. I realise some of you are having problems on non-iOS devices (your PCs/Macs etc), but I believe those are not exhibiting the same crashes as iOS. What I mean by a crash is when you tap/click something and your browser instantly vanishes. Poof. As far as I know this serious crash is only happening on iOS (be it Safari or Chrome or whatever).

So could I please ask those of you with iOS, does it still crash even though you are on the latest version 8.3 of iOS? This is particularly important for us to find out as we have had feedback from Apple to this regard and we are also not able to cause any crashes on our own devices when on iOS 8.3. Your continued feedback is appreciated. Thanks.

Hullo everyone,

We're so sorry this is being such a pita. We have had our tech team looking into this, and they say it isn't an issue our end of things. It seems to be a bug in Safari, so they've raised it with Apple and are looking for a way to avoid the bug from triggering.

They're still very much looking for a solution to the problem, but at the moment they haven't been able to isolate the issue, which means they can't put in a fix. As far as we can tell at moment, the crashes seem to be completely random.

The only other thing we can suggest is updating your iOS, which seems to help some people.

We're really sorry - we do realise how annoying this must be, we are trying everything we can to get it fixed. Do keep talking to us, and we'll update you if we have any more news for you

Hi everyone - we really can't apologise enough that this issue is still happening. Tech are working on it and we will update you all as soon as we know what's happening.

We know it must be very frustrating.
Thank you so much everyone for being so so patient

Hi there,

Just so you all know, we're still listening, and still doing all we can to get to the bottom of this issue. Not much consolation, we know.

We'll post an update from our Tech team as soon as we can.

Hi again. We've been trying very hard to narrow down the criteria that triggers this bug in Safari, but alas it is still eluding us. We've had our resident iOS developer do some deeper analysis the exact moment Safari crashes and have used this information to submit a bug report to Apple. The bug ID is 20291294 for anybody who is interested and has access to the Apple developer site. It's definitely not isolated to Mumsnet, although of course that is no comfort to us. I will post again when we have more news.

Hi all. Thank you for all your feedback. It's clear from the plethora of complaints on the internet that this is a bug in Safari/webkit on iOS and not exclusively affecting MN. However, we are working on systematically isolating the element on MN pages that is triggering this bug. As soon as we have found it, I will post again here and let you know the plan. Thanks for your patience.

Oh. Sorry if we got your hopes up. Tech will keep trying. More news as it breaks.

Update on the update... Tech have just put in a small workaround for the Safari bug. Could anyone tell us if that seems to have made any difference? Many thanks!

Afternoon all. Not great news we're afraid, but just to keep you all updated, Tech are pretty sure this is a bug in Safari iOS rather than a bug with Mumsnet. They are continuing to investigate to see if there's anything that can be done, but it is something that's happening on other websites, too. We will update again if there is any further news. Apologies again for any inconvenience - we know it's really annoying.

Glad to hear updating has sorted things out for some of you. Huge apologies to everyone still having problems. Tech are still looking into this. We'll update the thread when there is any news.

Evening everyone,

We're really, really sorry that this is still happening for some of you.

Our Tech folk are still on the case and we promise to update as soon as we can.