Hello

There have been so many threads about this over the past few days, and so many divergent points of view - and so much upset - that we'd really like to have the discussion in one place rather than in many different threads all over the boards.

For those who haven't heard yet: we are actively reviewing our policy about threads regarding suicidal feelings and suicidal intent. We are seeking expert input from outside organisations including the Samaritans. Once we have that we will come back and have a further discussion with MNers about the way forward.

We'll be here to talk on the thread throughout the day, but do please note that we WILL delete troll-hunting posts for all the obvious reasons. So PLEASE do not use this thread to make insinuations about identifiable posters - keep it general please.

Re: Wombat: we understand that some reporters had concerns, but at the same time this poster had been around for years with a very consistent posting history. We absolutely do not have any concrete reason to disbelieve her. However, her thread had been immensely upsetting and triggering for many users, and has prompted a site-wide discussion about how we handle these threads. Once her husband had posted that she was at home with him and under the care of RL professionals it really seemed best all round to delete the thread.

We contacted Wombat at the time to explain our deletion and we still feel that for many very good reasons this is best sorted out off-board between us and her; we've asked her again to reply to our email and we will happily take it from there.

We also think that this whole case is a very good illustration of why we have no-trollhunting rules. We understand that some of you find them frustrating, but for every correct troll-call, there's an incorrect one. Being called a troll in public when you're giving an honest account of deeply upsetting real-life circumstances can be devastating for people.

Equally, we do 'get' that there are a lot posters and threads at the moment that seem deeply suspicious. We are on the front foot with this and have been being pretty pro-active at closing things down when they are reported to us and when we can see that things aren't adding up, particularly if they are new users.

So we need you to keep reporting and NOT break troll-hunting rules on the boards unless MNHQ itself has said publicly that we are confident that someone was a deliberate trouble-maker.

The namechange/sock-puppeting thing is extremely easy for us to spot when it's reported. It's not a judgement call - it's black and white and it's the work of a moment for us to spot it and deal with it.