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Official Mumsnet mobile thread numéro deux

105 replies

RebeccaMumsnet · 21/08/2014 14:18

Hi all,

As you know we have launched the new mobile site, we know it's a big change and we are still very keen to get it right with your help. This is very much a version that will evolve with your help as part of the testing process.

There have been a few glitches that have/are being ironed out and the HUGE thread has nearly maxed out, so we thought it best to start a shiny new one.

We know change is tricky but, as with most things MN, we are all ears and happy to look at any feedback you have on ways we can improve the new site.

Thanks all Thanks

DawnMumsnet · 23/08/2014 10:01

Hi there,

Justing letting you know that we've set up a nice, shiny new thread here so please hop over there once this one is full.

Don't worry, we'll still be looking into the gripes you've raised on this thread and adding anything we can't solve to our rolling list of bugs, glitches and dislikes.

Thanks again for bearing with us Thanks

SarahMumsnet · 23/08/2014 08:50

@middlings

MNHQ I've just logged on having spent a few days away from the mobile site and think the improvements are great. I still prefer the old site, although I'm loving the drop down for the emoticons. Thanks for making the changes so quickly. Flowers

SarahMumsnet · 23/08/2014 08:46

Morning all,

Quick update in terms of who's around here over the weekend. We have tech on call for fixes, and of course various MNHQers will be here to talk, and help wherever we can. Please, if you can bear it, keep the feedback coming; it's extremely useful, and we'll be cracking on again at full speed on Tuesday.

Thanks, and have great weekends, one and all Flowers

IonaMumsnet · 22/08/2014 22:14

Evening again. Above is an updated list of bugs, glitches, general annoyances. Do feel free to send us more detail on any of these - we are passing it all on to The Great Fixers Of Everything. Please note the list here is pretty general, so if your specific 'pictures', for example, concern doesn't appear, please don't think we've missed it off. We've got a more exhaustive list at HQ with all the detail on - to save repeating the entire thread here, this list would just say, for example: 'picture issues'.
Keep 'em coming.

IonaMumsnet · 22/08/2014 22:09

BUGS, GLITCHES AND DISLIKES: A ROLLING LIST

Threads I'm On live links in thread titles and topic titles, and restoration of bookmarks as well as speed and functionality on certain devices: will be looked at next week

Bookmarks not working, and threads loading all on one page even when the user has not customised them that way NEW ISSUE - please give us feedback and LET US KNOW WHAT DEVICE, OS AND BROWSER you're using

Words in titles getting broken across lines low priority but on the list

Original post no longer at top of paginated pages low priority but on the list for discussion

Clicked on threads don't change colour will be looked at soon-ish

Lack of navigation at the top of the page - next/previous buttons please keep the feedback coming

No 'm' next to stickied threads in boards other than Active low priority but on the list

Accessibility issues/glaring high priority, will be looked at early next week

Battery use bit baffled - please keep the feedback coming

Ads that flicker or move we're trying to find out if we can block these pre-emptively but for now please report them (mention the brand name or include a screenshot please)

Don't like having to double-tap to get to Active Convos or to reply please keep the feedback coming

Adding top/bottom of page shortcut buttons please keep the feedback coming, but you can navigate to the top of the page via the ellipses/three dots menu at the bottom right of each post

no 'All posts on one page' button please keep the feedback coming, but you can do this via customise under the sub-menu. (NB you must be logged in to see the sub-menu: it's under the downward-pointing chevron under the three main icons in the top right of the page)

No notification that PMs have been sent low priority but on our list

Picture issues will try to look at next week

'Go To [page]' doesn't work is this still an issue?

Jumpy switch between portrait and landscape on iOS devices is on our list

No option to turn off social media sharing buttons is on our list

Galaxy Ace and Nokia Lumia compatibility problems will try to look at this early next week

No 'MNHQ have commented on this thread' link will add to list

SN Topics look silly in Topics list because 'Special Needs' takes up too much space is on the list

Want ability to hide threads in Active Convos list without going into thread first will add to list

Make white space around banner ad transparent low priority but on the list

PLEASE ALWAYS INCLUDE: YOUR DEVICE, YOUR BROWSER AND YOUR OS WHEN REPORTING ANY PROBLEMS - WE CAN'T USE YOUR INFORMATION WITHOUT IT

IonaMumsnet · 22/08/2014 21:05

Aw! a few morsels of positive feedback!

We know there is a long way to go and a lot of problems but nice to hear that it's even a tad better to use after a couple of days. We're keeping at it, don't worry.

Samsung Galaxy feedback on TIO is added to The List.

IonaMumsnet · 22/08/2014 20:18

Thanks JuniperTisane - we are having some compatibility issues with Nokia Lumias which we are looking into, and we'll add the YouTube problem to The List.

Anyone else having YouTube issues? Particularly if you're not on a Nokia Lumia or a Samsung Galaxy - we'd be interested to know if it's a wider issue.

IonaMumsnet · 22/08/2014 19:56

Icanmakeyouicecream - yes, we agree, it is, ahem.. 'bijou'. It's gone on The List. We'll update you all as soon as there is news on it.

Germgirl - thanks for that info. Useful to know exactly which devices etc are having problems where. This issue is on our list and we're going to look at it next week. Here's Wine in the meantime.

IonaMumsnet · 22/08/2014 19:31

Thanks for the info on moving ads. We'll add them to our list, and also the suggestions re floaty ads.
Also, Kimlo and anyone else having problems with TIO still, could you let us know which device, browser and OS you're using? That'll help us narrow down what the problem is.

IonaMumsnet · 22/08/2014 19:20

Evening everyone,

There'll be someone looking in on this thread all weekend to keep you up to date with what's happening, what changes we're aiming to make, and also (hopefully) answering your questions. Please bear with us - we're afraid the pace of change won't be so quick over the weekend as it has been today but we are reading every post and keeping notes of everything you bring up to deal with as soon as we can.

Again, just to reiterate what RowanMumsnet said this morning: We know we could have done much, much better in the way we rolled this out and we're extremely sorry that this wasn't handled better.

And, another reminder - to help us improve things as quickly as possible when you report a glitch/something not working/something displaying weirdly PLEASE TELL US:

which DEVICE you're using (iPhone, Galaxy, Blackberry, iPad, Nexus, Kindle Fire etc etc);
which OPERATING SYSTEM you're using (which version of iOS, Chrome, which version of Windows, etc etc); and
which BROWSER you're using (Chrome, Internet Explorer, Firefox etc).

Without this info, we can't do much with the info you give us so PLEASE PLEASE include it, every time you post about something not working (even if you gave the same info earlier on in the thread).

Thanks again for putting up with us while we sort it. We know it's REALLY annoying and we are REALLY grateful.

Long weekend felicitations to you all.

RowanMumsnet · 22/08/2014 17:54

OK my pretties, I'm leaving you to the tender mercies of IonaMumsnet. Please be gentle with her.

Hope everyone has a good weekend.

RowanMumsnet · 22/08/2014 17:52

BUGS, GLITCHES AND DISLIKES: A ROLLING LIST

Threads I'm On live links in thread titles and topic titles, and restoration of bookmarks: will be looked at next week

Bookmarks not working, and threads loading all on one page even when the user has not customised them that way NEW ISSUE - please give us feedback and LET US KNOW WHAT DEVICE, OS AND BROWSER you're using

Words in titles getting broken across lines low priority but on the list

Original post no longer at top of paginated pages low priority but on the list for discussion

Clicked on threads don't change colour will be looked at soon-ish

Lack of navigation at the top of the page - next/previous buttons please keep the feedback coming

No 'm' next to stickied threads in boards other than Active low priority but on the list

Accessibility issues/glaring high priority, will be looked at early next week

Battery use bit baffled - please keep the feedback coming

Ads that flicker or move we're trying to find out if we can block these pre-emptively but for now please report them (mention the brand name or include a screenshot please)

Don't like having to double-tap to get to Active Convos or to reply please keep the feedback coming

Adding top/bottom of page shortcut buttons please keep the feedback coming, but you can navigate to the top of the page via the ellipses/three dots menu at the bottom right of each post

no 'All posts on one page' button please keep the feedback coming, but you can do this via customise under the sub-menu. (NB you must be logged in to see the sub-menu: it's under the downward-pointing chevron under the three main icons in the top right of the page)

No notification that PMs have been sent low priority but on our list

Picture issues will try to look at next week

'Go To [page]' doesn't work is this still an issue?

Jumpy switch between portrait and landscape on iOS devices is on our list

No option to turn off social media sharing buttons is on our list

Galaxy Ace and Nokia Lumia compatibility problems will try to look at this early next week

No 'MNHQ have commented on this thread' link will add to list

SN Topics look silly in Topics list because 'Special Needs' takes up too much space is on the list

PLEASE ALWAYS INCLUDE: YOUR DEVICE, YOUR BROWSER AND YOUR OS WHEN REPORTING ANY PROBLEMS - WE CAN'T USE YOUR INFORMATION WITHOUT IT

RowanMumsnet · 22/08/2014 17:48

@EduCated

Just a point with the All On One Page button - I have my settings for 100 posts per page to help speed up loading times, so I don't want to to make a permanent switch, but every so often for particular thread I would do All On One Page to be able to search particular words on the page or when they're about to be deleted

But yes, know what you mean about wanting to load all posts only in some circumstances

RowanMumsnet · 22/08/2014 17:45

@PolterGoose

Can you see how the SN topics are so foreshortened you have no idea what they are?

iPhone 5 latest iOS on Safari

Oh dear yes, that is a bit useless isn't it. Will add!

RowanMumsnet · 22/08/2014 17:43

@MultipleMama

Oh and bookmarks is still not working - same problems as PinkSquash.

Ack! Will try to find out what's happening before Tech head off

Anyone having this trouble who's NOT on a Samsung?

RowanMumsnet · 22/08/2014 17:31

BUGS, GLITCHES AND DISLIKES: A ROLLING LIST

Threads I'm On live links in thread titles and topic titles, and restoration of bookmarks: will be looked at next week

Words in titles getting broken across lines low priority but on the list

Original post no longer at top of paginated pages low priority but on the list for discussion

Clicked on threads don't change colour will be looked at soon-ish

Lack of navigation at the top of the page - next/previous buttons please keep the feedback coming

No 'm' next to stickied threads in boards other than Active low priority but on the list

Accessibility issues/glaring high priority, will be looked at early next week

Battery use bit baffled - please keep the feedback coming

Ads that flicker or move we're trying to find out if we can block these pre-emptively but for now please report them (mention the brand name or include a screenshot please)

Don't like having to double-tap to get to Active Convos or to reply please keep the feedback coming

Adding top/bottom of page shortcut buttons please keep the feedback coming, but you can navigate to the top of the page via the ellipses/three dots menu at the bottom right of each post

no 'All posts on one page' button please keep the feedback coming, but you can do this via customise under the sub-menu. (NB you must be logged in to see the sub-menu: it's under the downward-pointing chevron under the three main icons in the top right of the page)

No notification that PMs have been sent low priority but on our list

Picture issues will try to look at next week

'Go To [page]' doesn't work is this still an issue?

Jumpy switch between portrait and landscape on iOS devices is on our list

No option to turn off social media sharing buttons is on our list

Galaxy Ace and Nokia Lumia compatibility problems will try to look at this early next week

No 'MNHQ have commented on this thread' link will add to list

SN Topics look silly in Topics list because 'Special Needs' takes up too much space is on the list

PLEASE ALWAYS INCLUDE: YOUR DEVICE, YOUR BROWSER AND YOUR OS WHEN REPORTING ANY PROBLEMS - WE CAN'T USE YOUR INFORMATION WITHOUT IT

BrunoTech · 22/08/2014 17:24

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

RowanMumsnet · 22/08/2014 17:17

@HaveYouTriedARewardChart

Just a suggestion Smile

What about a formal feedback function where people can submit specific issues by selection / drop down, including make, OS, browser etc. So you can easily pick out the functional issues from the look & feel type of feedback.

Also, a list of "popular" issues and the status towards resolution so that you don't keep getting complaints about the same thing.

Anyway - have a good weekend!

All good ideas! When we start the third thread we'll try to add in a rolling list of where we are with things.

Hope everyone has a good long weekend

RowanMumsnet · 22/08/2014 16:58

@mipmop

Thanks for the TIO change but now I can only access a TIO through pressing a recent post, so I can't press the title and go to my bookmark (having only just yesterday enabled bookmarks). On old mobile site from TIO you could either go to a topic, go to a thread, or go to a recent post.

Me too...

Sorry - we've flagged this to tech but tbh we're running out of time now for them to do any more bug fixes before the end of the day so this may not get looked at until next week now.

RowanMumsnet · 22/08/2014 16:57

@MultipleMama

Rowan I tried that. It's not there.

Thanks, sher!

Sorry - let us know if you still can't find it once you've checked it's turned on in the desktop. If so, let us know what phone/OS/browser you're on please.

RowanMumsnet · 22/08/2014 16:53

@HaveYouTriedARewardChart

And no bookmark option under the three dots on the galaxy mini.

Have you turned it on via the desktop site first? (Sorry if so!)

RowanMumsnet · 22/08/2014 16:50

@ScarlettDarling

Still no customise button. Still no ellipsis. (Samsung galaxy ace)

There do seem to be some compatibility problems with Galaxy Aces and Nokia Lumia phones. It's on our list. Apologies

RowanMumsnet · 22/08/2014 16:48

On the geo-location point made earlier on, ShamTech says:

'Neither Mumsnet nor its ad providers make use of the phone's geolocation facilities (gps) and this cannot be done anyway without the user's explicit permission. On sites that do request the user's location from the phone, the user is first asked (in a popup) if they want to allow this so that the location is not revealed to the site without the user's knowledge. The site is not able to bypass this security measure - it is part of the phone operating system and browser.

The ad providers use the IP to do a broad geolocation but that has absolutely zero relation to the device and battery life.'

RowanMumsnet · 22/08/2014 16:39

@MultipleMama

I know it's been asked a thousand times but does anyone know how I can bookmark? Thank you, in advance! xx

Because I can't find it...

Hit the ellipses/three dots at the bottom of the post.

RowanMumsnet · 22/08/2014 16:34

@Lweji

On a positive, it seems to be working a lot better on my iPod Touch. And great to have last few posts on TIO. There's still a bit of navigation to get used to, but I think it will be ok.

But haven't tried long threads...
And the blue thingy is still stuck and over the posts.

You can turn the blue (shortcuts) bar off via Customise Lewji - do you know how to get there?

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