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Absent without notification to school - what's the norm?

39 replies

maybenormal · 03/10/2024 05:16

Hello

I have concerns about they process my DC's school uses to tell parents if a child has not come to school and parents haven't notified school to expect this, but I don't know if my expectations are unrealistic given the size of secondary schools so wondering what other schools do.

If your child doesn't attend registration and the school has no record that they've been notified child is sick etc, will your school contact the parent, how quickly will the school contact the parent, how (eg email/phone) will the school contact the parent, and who will the school contact (eg primary contact on file, all contacts on file or specifically the mother)?

Background is that twice in the last six months I've been contacted because my DC wasn't in registration when school thought they should be. The school didn't tell me until 3h after registration ended, told me by an email that was not specific and did not indicate urgency, only emailed me and not the other emergency contacts on file, and (deliberately) chose to email me as mother rather than DH who is the primary contact on file.

Does this sound normal? Maybe even good and many schools wouldn't notify at all? Or am I right to be concerned about the process?

[Note both cases were errors on the school's part, but that's not my concern.]

Thanks!

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PollyPut · 03/10/2024 22:49

maybenormal · 03/10/2024 16:43

I've just searched - there's one line in the absence policy and focus is entirely on ensuring children attend rather than safeguarding. They're not following it because it says they will telephone. Time is meant to be 'after' 9.50 (school starts at 9) if the school hasn't been notified of the absence so technically they could call in a week and be complying.

I doubt anyone at the school realizes this is the policy but good one to bring up!

@maybenormal well, they're not following their own policy then. I think calling the parents about an hour after registration finishes is normal, if the child appears to be absent without explanation. Not 3 hours.

I would very politely talk to the school again.

Just a thought - some schools register in each lesson. Does yours do this? If a child is somehow missed at start of day they should be picked up in registration for the second lesson.

maybenormal · 03/10/2024 21:59

If a secondary child isn't in registration and the parent hasn't notified the school, you go actively looking for them?

I'm impressed. Pretty sure my school doesn't or in the first instance they would never have emailed me as she was exactly where she was meant to be, and any of her friends would have told the absence team that she was at the activity.

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themidimit · 03/10/2024 21:24

maybenormal · 03/10/2024 11:18

Just to be clear, I'm not saying don't delay by 30 minutes to check they're not hiding in the toilets but I really doubt secondary schools are running around checking the toilets and school grounds to see whether kids who have missed registration are actually there (unless for some reason the child is flagged as high risk). In your bus example, if they knew the child came by bus, I'd have wanted them to check with the bus company before me if they know the child comes by bus (finding the child has to be the priority). At secondary, the school doesn't know how kids get to school!

Oh my goodness - we absolutely ARE running around checking toilets!!!

maybenormal · 03/10/2024 19:00

She's not new but I completely agree it's a training point and she's just clueless. I don't believe current SLT have set the process up so that it's the mother (it could be an old system though and be a legacy issue). Problem is that last time I accepted the 'i completely agree, will talk to the absence team' but clearly no one has actually provided any training (or not so that this person can understand it).

The first time the same absence person told me 'oh it's probably because your DC is in xx activity so don't worry' but didn't see the need to actually check that DC was actually there.... It's all a mess!

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JanglyBeads · 03/10/2024 18:35

"I see this as something for the mother" sounds like maybe a v new and untrained staff member, so worth flagging! I have done attendance in secondary.

maybenormal · 03/10/2024 18:29

You want me to put an air tag on a secondary aged kid? Why would I do that - if I wanted to track them 24/7 I'd use their phone!

But then what, check my phone every hour to see their location? Or check every morning to see they're in school? What if the PE teacher takes then to the local park for their first lesson - should I call school and ask why my child isn't there?

I don't want to have tracking on my kids, I consider it a breach of their privacy and they haven't done anything to suggest they need to be tracked for their own safety. In not that many years they won't even be living at home and they and I need to learn how to manage situations where I don't know where they are. I appreciate some people do want to track their kids but I don't.

This issue not to do with me knowing where my child is every second of the day. My question was whether I was expecting too much of school to notify me reasonably quickly if my child didn't turn up for registration. If the answer had been 'you're expecting too much' then I'd get my child to message me when they get to school but that is easy for them to forget.

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CooksDryMeasure · 03/10/2024 16:46

Put an AirTag on your child.

maybenormal · 03/10/2024 16:45

Well actually by emailing me and me then calling, they have had a notice from me about the absence, so they are technically complying. If I don't respond to the email, they have an infinite amount of time before they actually need to pick up the phone.

Don't think that's what they intended by the language though.

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maybenormal · 03/10/2024 16:43

I've just searched - there's one line in the absence policy and focus is entirely on ensuring children attend rather than safeguarding. They're not following it because it says they will telephone. Time is meant to be 'after' 9.50 (school starts at 9) if the school hasn't been notified of the absence so technically they could call in a week and be complying.

I doubt anyone at the school realizes this is the policy but good one to bring up!

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PollyPut · 03/10/2024 13:32

@maybenormal there must be a school policy on what they do if a child hasn't turned up for school. Have you found it and read it? Are they adhering to their own policy?

I'd definitely start with finding and reading that policy that before attempting to query it.

maybenormal · 03/10/2024 11:18

Just to be clear, I'm not saying don't delay by 30 minutes to check they're not hiding in the toilets but I really doubt secondary schools are running around checking the toilets and school grounds to see whether kids who have missed registration are actually there (unless for some reason the child is flagged as high risk). In your bus example, if they knew the child came by bus, I'd have wanted them to check with the bus company before me if they know the child comes by bus (finding the child has to be the priority). At secondary, the school doesn't know how kids get to school!

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maybenormal · 03/10/2024 11:11

I mean at secondary when it is very common for children to make their own way to school, the lesser of two evils is surely very clearly to send notifications earlier and risk incorrect notifications! I had a complete panic when they incorrectly told me my DC wasn't in school - that panic was that they'd been lying in a ditch somewhere for three hours and no one had been looking for them. If they'd told me within the hour, I'd obviously still worry but at least if it was a real issue there would be more chance of finding my child quickly.

Same goes for primary if on a school bus. Young children have died being left on school buses on hot days.

In primary in a situation with secure gates, where children are dropped off at the gate by a parent, then I can understand waiting as the chances of the child not wandering around the school somewhere is pretty low. Even then though, surely we're talking waiting 30 minutes and hour to check obvious places they might be, not three hours!

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DoublePeonies · 03/10/2024 10:50

I've been contacted twice by school to say my child isn't in and no notification. Both times they have been in school. They absolutely need to make sure the register is correct before starting to call parents. Took me about half an hour each time to resolve (first one was awful - just moved, 6 year old put on school bus, and got called to say he wasn't there).
Basically, school can't win. They either get a load of fase notifications sent out, or there is a delay. What is the lesser of 2 evils?

usernother · 03/10/2024 10:39

Schools have to tell parents when a child is not at school and parent hasn't informed them why. To my knowledge, most schools let parents know by text, but an email alert isn't unreasonable. It would usually go to the primary contact. I think 3 hours is quite a long time. You could look at the attendance policy for the school to see if it is mentioned on there. If not, ask the school what their policy is and tell them to contact the primary contact in future.

AutumnDecor · 03/10/2024 10:29

My kids school sends a text at 9.30 if your child isn't in school and they haven't been notified, so an hour after registration.

maybenormal · 03/10/2024 10:21

Thanks everyone.

Can I check whether concerns around this type of notification is something that I could raise as a potential safeguarding concern? I don't want to go overkill, but equally last time the head of year agreed with my concerns and said that they would sort it out, but six months later the process is exactly the same. This time (different Head of Year) I've had an even weaker 'I'll tell the absence team' response. I'm not clear if the previous head of year was just placating me and never did anything, but it's pretty clear that I need to come in stronger if I want anything to change.

Seems like 3 hours is longer than usual, but not completely unknown so I will take that into account. I agree that it must take a lot of time to go through all the emails from parents to work out who is expected to be absent but I would prefer that they emailed everyone absent (and could understand waiting until both registration and check in until that email) saying 'don't worry if you've notified us' than having to wait three hours to be told DC didn't make it to school. I will approach from that perspective.

They must be reconciling emails to the school somehow as it's not normal for me to be contacted when I've notified school but unless they have some fancy pants machine learning system to scan emails, someone will need to be reading each email to be able to reconcile (it's a free form email not a form submission and same email address for any absence whether it's for that day, or the following Tuesday). I can understand why that might take 3 hours but then I think they need to change how this works!

I asked why I was contacted and not the primary contact and was told it was because I am the mother and "I feel that this is something for the mother". Not sure if this is an individual making this decision (she gave the impression she had decided this, but if it's decided case by case and day by day, their systems even more of a mess than I suspect!), or if for some reason the system defaults to mother. I'll raise this as well and say that there needs to be the ability to specify who should be contacted about this type of thing. Given how many people in education are working mothers, and that a large number of them have access to phones restricted, I'm always amazed that schools set up processes assuming that every family set up has a mother checking their phone regularly!

The first incident DC was in school but for reasons the absence team should have known was not at registration (school activity meaning they were somewhere else in the building at registration time). Therefore the email the absence team they had obviously missed the email. This stuff happens and there's only been an email sent by mistake twice over two DC and several years - not a biggy.

Note that whilst DC actually does have SEN and does make their own way to school, I'm not expecting their teacher to think 'oh DC isn't here I must notify'. I just want the standard process to pick up sooner than three hours after registration that they've been knocked off her bike into a ditch (or has truanted or whatever reason they're not in registration when they should be).

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Singleandproud · 03/10/2024 10:19

I imagine for alot of schools it depends on how many other students / admin staff are also sick. It takes time to go through the absence voice mails, update the register and then contact parents of when the child isn't in. If they are doing it manually they need to get through the voice mails first before sending an email.

I wouldn't expect them to contact the entire emergency contacts list which often includes adult siblings / grandparents etc. I would expect them to contact the primary carer who ever that is listed as. Contact them and request they put you as Secondary as you work remotely and don't always get messages which is an issue if they are urgent.

Ames74 · 03/10/2024 10:12

I get an automatic notification almost immediately if my DC are missing from registration or any lesson. Large secondary school.

thismummydrinksgin · 03/10/2024 09:29

Yes same here, random text message and no response when I reply they are in school! Good job I can track them otherwise I would be really worried.

CornedBeef451 · 03/10/2024 08:16

I'm not entirely sure what my DCs school does as it seems to vary.

I have to report absence in the app every day they're off, even if I have already said they'll be off the rest of the week. In those cases, if I forget a day I get a parent mail message and text by about 10.30.

Once they didn't think DD was in school, without a previous sick day, and called me 6 times at 9am. I was on the train to work so the calls didn't come through and they didn't leave a message. When I rang them back in a bit of a panic, thinking something terrible must have happened, it turned out they'd forgotten she was taking late mock exams in the library as she did every day for 3 weeks.

I was not best pleased they'd forgotten their own arrangements but at least they chased a missing child quickly!

redskydarknight · 03/10/2024 07:53

DC's school sends a text around 2 -3 hours after school starts.

The only part of your description that sounds odd is that your school chose to contact you and not the designated primary contact. So I would follow up on that bit to check they have this recorded correctly. I wouldn't expect, for example, the email to sound urgent. As a parent if you are emailed to say your son is not in school and you think he should be, then at that point, you can flag an issue. I would imagine most emails are mistakes or parent forgot to notify school.

Twinklestarhere · 03/10/2024 07:41

The secondary dd went to would send a text and a notification on the parent app by 9.30 if a child wasn't in registration. If they hadn't heard from a parent by 11am they would then call

whatsgoingon2024 · 03/10/2024 07:36

themidimit · 03/10/2024 06:27

In a large secondary school, say 1500, there could be 10%of children who are absent on a given day. That's 150 children not in reg. There is a human sifting through the various emails (some very lengthy) that come in with reasons for sickness. Then that person has to organise who needs an absent alert. Some may be on a priority notification list. It takes a long time!

@themidimit exactly this. In totally appreciate that as a parent I would want to know ASAP but I do think we are ignorant of the volume of kids this could be and the processes involved.

Aria20 · 03/10/2024 07:32

Secondary school - Usually a generic email at about 11am. I always ring in early if they are off sick so it's when they have been late and missed registration but it's a big school so it takes them ages to work through - so I check "find my iPhone" and then ring back and say I can see he's at school and they say oh yes sorry to worry you he missed registration but has been marked present in period 1....

Primary - got a call about 11am once when I'd used their new app to log absence instead of ringing the office and they hadn't checked that! Apparently the app is now up and running and they prefer parents to use that rather than phone them.

Bobbybobbins · 03/10/2024 06:45

In my school it depends partly on vulnerability of child.