I've sent 3 emails so far, DD in yr 7.
Two to the info@ address, as recommended when I phoned to check the email address. One of those was a question about possible disciplinary action against the class, I was asking for clarification on the process. (It turned out it wasn't a class issue but that was something DD managed to resolve herself much later) One was a complaint to the chair of governors where a number of parents have voiced the same concern. No response on either matter. Not even a "we've got your email, thanks, we're looking at the issue".
The third was to a specific teacher, following up on something really positive we chatted about at parents' evening, where he had said "yes email me about it". I don't think I got the wrong address, because it didn't bounce back.
Do schools normally respond to parent emails?