Aibu to ask for the most "WTF" complaints

I was working in a new store on a retail park. There was a large neon sign in the car park advertising our opening. A customer came in demanding to speak to the store manager and complain that our sign was too distracting and he'd bumped his car into some railings because of it. I think the manager just gave him the customer service telephone number then we all pissed ourselves laughing after he'd left.

Had a guy ranting about a letter he had been sent which was outrageous and what EXACTLY was I going to do about it? I waited until all the effing stopped before pointing out the organisation that had written the letter presided at the other end of the street.
Our name was all over the entry, the outside, the waiting area and our badges.
He was livid that we could not help him and demanded that we contact the organisation to sort it out for him. Ten minutes later he is still ranting (He could have walked there by then) and when another client told him to fuck off as he was holding up the queue he wanted me to call them and book him a place in the queue there as he had wasted enough time queuing that day already.

This wasn’t directly to me but it was mind boggling! I took DS to Sports Direct to get a new Liverpool football shirt. When we got to the counter, there was a man absolutely ranting and raving because they didn’t stock Macclesfield Town football shirts. This was in a town at least 2 hours north of Macclesfield. We were in the retail park a while as DS was getting his shirt printed and he left around the same time as us to have a cigarette but must have gone back in as when we went back to collect the shirt the police were arriving... His exact parting words as the police carted him out were “You wait until Macclesfield win the Premier League” 😂😂😂

I work for a public service. We closed for a major refurbishment which was badly badly needed. Looks amazing now, one of the first people through the door when we re-opened complained because they didn't like the colour of the carpet!

Much like a pp, I had a call about lack of hot water from a tenant. He was bathing the children then his wife had a bath then he did. I asked him to look at the water tank in the cupboard in his bedroom and compare how much water he thinks it holds compared to how much was needed for 3 consecutive baths. I also told him he needs to put the hot water on for longer should he want more hot water. The realization that he may have missed something vital was clear on his face.

He also complained that the plumber hadn't finished the job properly when he made him leave so he and his wife could go to collect their child from school. The plumber was installing a combination boiler so he could have hot water on demand and just needed to make final checks.

I've learned to grit my teeth, he's otherwise a lovely guy.

My friend works as a first responder (providing first aid and emergency care at events such as festivals, football games) and a man had a cardiac arrest at a football game and she used a defibrillator on him, saving his life.

The next week, her organisation received an official complaint from him about her complaining that she had cut through his brand-new football shirt in order to place the debrillator paddles on his chest, and demanding he be refunded the price of his football shirt

He would have been DEAD without her.

My mind still boggles when I think about it!

Also I had many customers actually shout at me about offers not being right. When they've picked up the wrong things. Or even if the till didn't take the offer off. I would never shout at another person over something so trivial.

Once watched a customer in a teddy bear shop choose a bear (around £50), spill out a load of coins on the counter, watched the shop manager count them, which took some minutes as there were pound coins, fifties, twenties etc etc. I was amused while waiting, I'm a regular at the shop and the manager looked at me with a pleading apologetic glance. Customer was over five quid short, moaned aggressively the product was overpriced and the manager should let her have it for less. Manager apologised and said no. Customer swept all the coins in her bag, called the manager a "fucking cheeky bitch" then flounced out. We had a good laugh about it!

A parent complained that I was discriminating against her son when I moved him (I'm the head of department) to a different class. He'd been underachieving all year compared to the rest of the class, by 3 grades, so fairly significant.

She demanded a meeting despite multiple conversations, all fine, I am generally happy to meet parents. She told me to move her child back into my class and when I asked her why (it was an equivalent class), told me she knew a good teacher when she saw one! I very politely refused.

Oooh I used to work in Waitrose. So many....
I did various shop / cafe jobs at uni too, so identify with these. Once at Waitrose a customer complained to a manager that my colleague didn't make her feel loved. Another in a cafe, a customer had a poor quality jacket potato. Not sure what was wrong with it, the cafe wasn't that great so not unheard of. Said it was the worst thing that had ever happened to her as she complained.

I've got a different matte keyboard too as the shiny glare can trigger my migraines.

Some of these complaints are epic though.

I’ve had users (it help desk) complain that their keyboard is too shiny. It worked perfectly but according to her it’s shiny-ness meant that she couldn’t use it

@Nonatron

It's probably because when a keyboard goes shiny the lights in an office reflects on the keys and you can't read them. I, and a number of my colleagues, have had keyboards replaced at with for her very reason!

I’ve had the ‘why have you run out of sprouts/carrots/crackers/ pigs in blankets, don’t you know it’s Christmas’ rants. Ten minutes before closing on Christmas Eve. I did actually say to the one hunting crackers that they’d been in stock since September so it was hardly our fault if they’d waited til the last minute to buy some!

Nowadays I get the ‘if I die tomorrow it’s all your fault’ spiels. All because the GP surgery (probably buried under a pile of requests) haven’t sent their prescription over or the item is out of stock.

My colleague had a customer complain that her holiday was ruined because we wouldn’t sell two packs of a medication restricted by law to one pack per household! We all had a good chuckle about that one, fancy a holiday so bad that the highlight was buying two packs of medication!

I worked for M&S as a customer service advisor. A customer called and screamed at me that we'd delivered to wrong trousers.

She gave me the product code and it just didn't match anything. She carried on screaming and insisted they were M&S, turns out they were from John Lewis!

A customers son has a fight in school and ripped a hole in his trouser. She wanted a refund and compensation as they should have withstood a fight. 🙄

My ex literally ran off in the night after stealing massively from me - I had bailiffs turning up looking for him, a 'customer' kicked my front door in looking for him & the debts he ran up in my name cost me my house, my business & I ended up homeless - all this to say the man definitely 'did me wrong'

He'd taken most of his stuff, but had left behind a childrens book which I knew his grandparents had purchased & a painting by his deceased father along with a couple of other things which I felt it would be wrong to just bin (I'd been with him for 20 years & his father was a wonderful man)

So, trying to be the bigger person, I contacted his mother & told her if she would like the items she could come & collect them as they belonged to her family.

When she turned up, instead of a thank you, I had to listen to her complaints that my ex only had a few (we're talking a couple of dozen) shirts & that it was somehow my fault that he hadn't got enough shirts.

WTF was I supposed to do about his lack of shirts & considering what he'd done to me (my doctor classed it as serious mental & physical abuse of an unusual kind) why was I supposed to care?
When she started asking me why he only had a few dozen pairs of socks (this was a couple of months after he'd done a runner & I've never had any contact with him since before he ran) I asked her to leave.

That was all the thanks I got for returning precious family heirlooms.
Incidentally, they were a very wealthy family so his mother could have bought him a hundred new shirts tailor made from Saville Row along with a suit or ten without having to budget.

@JoxerGoesToStuttgart this it the best one so far 😂😂😂😂what a cheek

I was spat at when I was working in a cinema when I refused to change some money for the arcade machines for some kids who were causing trouble. Luckily there was glass between me and the 'customer.'

When I was a student I worked for a well known chocolate shop. We would consistently get people trying to exchange and refund things like Easter eggs, boxes of chocolates, models etc because they'd either left them in the sun (on a windowsill for hours/days not just walking around town shopping), next to a radiator or on one occasion in the boot of their car for a week, during the warmest Easter we'd had, and guess what they melted. Apparently that was our fault and we should refund them or exchange them for unmelted ones. Sometimes if they complained to head office we had to do it! It made me so cross.

One customer rang us to check if we would refund her jumper as it went bobbly after a couple of washes. We said of course, do you have the jumper and receipt to return to store? She said she did.

She turned up and was apoplectic at my audacity to refuse the refund on the grounds of her wanting to keep the jumper and not bringing it with her for her full refund. She was vile. She had her awkward looking quiet partner with her who just looked at his shoes the whole time. Must suck to be him.

I'm a Veterinary nurse.

One day I had a lady call asking that I check on her cat who was in for surgery.

I checked and checked and I couldn't find the cat anywhere, no records on our system or anything!

She ranted when I told her and threatened to have me struck off the nursing register, whilst I kept asking her if she was absolutely certain she had the right vets.

She was very angry and adamant she had called the right place.

Of course she hadn't. Her cat was at the vets on the other side of town.

I didn't even get an apology!

In a former life I worked at a leisure centre.

I once had an altercation with a man who was aggressive about the temperature of the pool. Before he’d even been in the changing rooms he was complaining about the temperature (which was set at 28 degrees, standard for a swimming pool rather than a leisure pool and advertised as such). I pointed out that his membership allowed him to use another pool which was warmer if he preferred (I swear to god I wasn’t even the sarcastic bitch I wanted to be) and he absolutely lost his shit and had to be escorted off the premises.

Another man spat at me for taking an expired membership card from him.

Another man was aggressive because I asked him to pay to use the facilities! Apparently ‘I’m so and sos friend and no one else makes me look pay’ meant that I should just let him in for free literally every day despite him having no active membership and ‘so and so’ only knowing him because he came in every day (for free)!

HouseholdPlantMurderer

You are right, but I just could not help myself from personally (in my head) profiling some of the stories here!

Lip buttoned from now on in that regard!

Onwards with the stories......

Patient complained about the loud fireworks keeping her awake...as if i could stop them....i told her 'its New Years Eve, the entire country is celebrating and i have no control over it'

A colleague of mine spent about 30 minutes on the phone the other day trying to explain to someone that no, she could not tell her if her relative had attended an appointment (at a different hospital) because a) it was at a different hospital and we have no access to their systems and b) she was neither the patient nor her next of kin (and it wasn’t an emergency anyway so NOK was irrelevant ). This woman just could not get it in her head that patient confidentiality existed and wouldn’t let it go! Colleague was accused of lying about who she was as well. Woman on the phone kept saying ‘you’re X, you were really unhelpful when I saw you, you wouldn’t listen to me’... colleague is not X, she’s Y and had never met this (clearly batshit) woman. Heaven help the poor patient who was clearly not telling this relative about appointments for a good reason!