Aibu to ask for the most "WTF" complaints

a fair few years ago now but my friend was a newly qualified reception teacher so only been at her first teaching job for 4 months at this point(she quit after 2 years as it was to much stress)

we were in town in a cafe and a woman come up to her and said loudly with a snear"what are you doing here?its tuesday day time,you should be in school lesson planning,im ringing the head right now"and actually got out her phone
friend replied well its the day before christmas eve, why do you think i should be at school?
the mother actually thought that even though the kids were off the teachers still went in and worked planned

she tried the school number but obviously it rang out and stormed off in a huff,friend said she hard work that one shes always complaining about something to the head as she had a kid in ever school year,shame really as her son A is actually a lovely kid,you would think that as her oldest is in y6 she would understand how half terms work

after the schools went back the mother did actually complain that morning about how she saw miss H in town drinking coffee and she thought it was her duty to report it as miss H is clearly bunking off

head obviously put her straight

i also had a family member that used to work in blockbusters and the amount of people that would come in and ask for sonso film when its still at the cinema and so many thought that BB sold dodgy dvd copies under the counter and they would then complain to the manager that * was being difficult when they were put straight

When I worked in customer service at mail order company that sold thousands of a particular book, we got a letter to the effect: "Why do you keep billing me? I returned this. I may have forgotten to put my name and address, but when you found you had one left over you should have realised it was me."

Used to work for a very busy historic tourist attraction very near another very busy historic tourist attraction. Both sites on a daily basis used to get incredibly irate people kicking off because we could not allow entry with a ticket from the other site. One time a customer even called the police.
It's like buying tickets for Windsor Castle and trying to get into Legoland.

Patient had a cardiac arrest and an off duty policeman started cpr before ambulance arrived.
This patient ended up on my ward and made an official complaint about how the paramedics cut their clothes off to save their life and how unacceptable this was.
The off duty policeman came to visit said patient and was nothing but rude as soon as they found out he was gay.
The patient also complained when they were sent for a scan at a different hospital as ours doesn't provide it about how they were escorted with paramedics who they didn't know and were 'forced to make small talk' with them
Bizarre

@nedtherobbot

He's - He is or He has
His - Belongs to him

My Mum has this one, whilst working for RBS Online Banking.Think this was roughly around 2003 or whenever Online Banking was still pretty new.

Woman complained her cheque hadn't cleared. My Mum then asked when she deposited it and which Branch. To which she said she had deposited it online.
Mum, puzzled, obviously asked what she meant by this.

The woman had put the sodding cheque in the disc drive of her computer 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

Despite my Mum explaining thoroughly & clearly that this was not the correct process to deposit a cheque, the woman was, by this point, screaming at her. Adamant that RBS had taken the cheque and not added it to her account!!!!

@Lostandinsane To be fair, just leaves & a dressing is a bit of a piss poor salad!!

She told me that if such a prestigious facility as ours had complained properly the company would have not raised prices for all 2 million of their customers.

Yeah, I can see her point tbh.

I found a phone in a field near a circus tent whilst out walking my dog. It was unlocked so I phoned the "home" number and left them a message on their answer machine explaining I'd found the phone.

10 minutes later I had a call from an irate woman demanding I give her phone back, I said I'd left a message and explained where I found it, she said I know, but I dont remember losing the phone so you must have taken it

Fuck knows why, but I gave her my address and when she came to pick it up she snatched it from my hand and stormed off.

Patients family complained they had been ignored and staff had walked past when they had asked staff what their mum had had for lunch that day.... Staff were swiftly moving the crash trolley to a resus of cardiac arrest

Worked in a high street retailer which shall remain nameless many moons ago. Thick bitch Customer had bought several items (don't remember exact numbers for the sake of convenience let's say four of them and they came to £20 altogether) and then had used a £5 off voucher, so her bill was £15. She then came in to return two of the items. Had the receipt, great, all fine and dandy so far. But then kicked up an almighty fuss when the till wouldn't give her the full-price refund for the items and instead knocked £1.25 off each to account for the £5 off discount voucher. Politely explained to the customer even if I wanted to I could not override it as, crucially, she had not paid full price for the items ( OK I could ask a manager to override it if I really wanted to but she was wrong and being an arse so I chose not to ). Called a manager over - the only one in that day backed me up entirely but very rarely dealt with the tills so said I had the final call. I still said no. She rang customer services in front of me. Customer services then asked her to put me on to them and apologised for her wankery but asked if there was anything I could do to override the transaction - again, I imagine the customer service lady working in the phone centre wasn't familiar with the till set up - I still said no.

After about 90 minutes of huffing and puffing and walking around the shop giving me daggers lady begrudgingly announced she was going to accept the discounted refund but she'd "been in touch with customer service again" (bollocks, she'd been walking around the shop snarling me) and they were going to "send her the £2.50 to make up for it in the post" (again, bollocks.)

"Jolly good," I said, "Don't spend it all at once "

Still makes me laugh to think of it all these years on. I've legitimately never met people as stupid as I did in that line of work. I could tell many, many more tales about that place...

Many years ago I used to work on a train company telephone centre. There was a bomb scare in the station and not trains were entering- person screaming and shouting that he wanted to get on the train and if he was willing to risk it then so should the staff.
Being told that they hoped my mother dies before I see her next by an unhappy customer.
A women insisting in another job that we had blocked the telephone signal in the hotel so they would use the overpriced phone line. Nothing to do with the fact this was early 2000s and in the middle of fucking nowhere and coverage was nonexistent. She went off it at me and was so furious as she had racked up a £200 telephone bill, she had to pay mind!

I was once sent a very wordy, long winded letter about how disgusting/unprofessional/inappropriate it was for branch staff (at a bank) to have been dressed up.
It went into great detail about how the staff members in costume needed to be disciplined, preferably sacked, and needed to personally write an apology letter to every customer who had visited the branch that day.

It was for Children In Need 🙄.

Just had to name change as I tell everyone about these two complaints from being a hotel manager.

1. Woman orders gammon with pineapple...complains that the skin on the pineapple was too tough and has scratched her throat. Genuinely burst out laughing as I thought she was joking

1. Chinese gentleman complained on checkout that the couple in the room next to him had been too loud during the night...followed it up by giving me a 5 minute rendition of the orgasm he had heard through the wall whilst my area manager stood behind him barely able to breathe.

I work for a company that sell cars.

Once had a customer call to ask how to put the seat belt on. There was nothing special about the seat belt at all.

This person was a named driver on the vehicle so had obviously travelled in a car before.

Run up to Christmas one year, colleague was leaving on holidays a few days early so set an out of office directing enquiries to me. I worked to the last working day before Christmas and then went on leave (compulsory shut down between boxing day and new year) setting my out of office explaining we would respond on our return.

Came back to a furious email complaining it was disgraceful that he had forward his query to me as directed by colleague's out of office and I had also been out of the office. He had emailed us on Christmas Day! It wasn't even an industry that had emergency enquiries and was just a routine matter regarding publishing some work in the future.

Very outing, as a teacher official complaint that led to an interview with governors that I was seen drinking in a pub with a man who was not my husband.

Jesus, where are you? Gilead?

I used to work for the company who manage marks and Spencer’s customer service. Some of the customers were most entitled idiots I have ever spoken to

Every Valentine’s Day we would have calls from men who had ordered sexy lingeries/flowers for their mistress but accidentally sent it to the their marital home or used their joint email address with their wife to make the order. They would panic and ask us to cancel the email ( not possible) change the address on the order etc. Sometimes we could change the address but often it was too late. I would love to have witnessed the fallout.

We had complaints about using interracial couples and mixed race children in adverts as it wasn’t ‘traditional’ Britain!

Very outing, as a teacher official complaint that led to an interview with governors that I was seen drinking in a pub with a man who was not my husband.

Working in a food store a customer returned an empty carton of ice cream after realising once everyone ate it that there was black things in it. She was disgusted that her children ate it and demanded a refund.

Until I pointed out the vanilla beans in her vanilla icecream

Before i recount my tale of retail woe...i want to make it clear that i am no skinny minnie.

I worked in Tesco and I had a lady who brought back some jodphur style trousers It was 1994 and they were fashionable. They were not the thin fabric type you get nowadays but thick elasticated ones.

A lady approached the desk with a pair of leggings in her bag to complain they had broken. She was at least a size 20. The jodphurs had clearly burst at the seams on both legs and the elastic had pinged out of the fabric haphazardly. the waistband had snapped also and there was a huge split in the bottom area. To add to the scenario they smelt like satans jockstrap and they had egg stains all down them.
When I looked at the label they were a size 10. I asked if they were for herself and she replied that they were and because they were stretchy they should fit her.

My boss made me give her a refund!!

Another complaint I had was that a chicken had given their family the shits!! So he brought in an ice cream tub containing his families "waste" that he had collected from his sewer. He let me open the tub first before telling me what it was. I almost vomited!!!

Ooh a recent one! Customer came to the fag counter, asked for a certain brand of cigarettes. I checked whether he meant the ones we had, he asked if they were the same as the one he wanted and I said they were the only ones we had in that brand. He went mental, said he couldn't be dealing with the choice, what if it's the wrong ones, don't I know what one's he wants. (No, cos im not fucking psychic!) He told me he was very stressed, he's going to go to the train station and throw himself under the train as he can't deal with deciding if these cigarettes are the right ones or not. I'm so proud of myself that I didn't say that he won't be needing the cigarettes then!

Working in a bank some years ago, lady came in to cash a cheque. The account was overdrawn so I had to say no. She went mad, her husband was coming back from exercise (army town), she had 3 kids, 2 dogs, no food in the house, what was she supposed to do? She waved her hand at my till drawer, said I had loads of money in there (true) and why couldn't I give her some!

Used to work for a high street bank, whose logo colours are White and Red which is important.

A complaint came in from a woman that her two precious children were traumatised when being driven down their local high street that the red and white building with the word ‘SANTA...” as part of the name wasn’t Father Christmas’s workshop, and demanded that we send presents to them as compensation for the emotional distress they’d endured, as well as changing our name and corporate colours to avoid such inevitable confusion for other poor children in the future 🙄

I also had someone complain because I had sent them a quick start user guide and they couldn't be bothered to read it so wanted me to read it to them on the phone instead. The guide was mostly screenshots and very few words. There was only three clicks needed to do the job and the heading was in red so was easy to find (being the most commonly used function).
This was a department head of a huge company.