Aibu to ask for the most "WTF" complaints

Customer bought a travel insurance policy online excluding Spain amongst other countries. When he claimed he found he wasn’t insured as he’d gone to Spain. He asked what excl. on his policy meant. I said excluding. He went mad saying how was he to know that, it could have meant exclusive! Yep! Still the same thing

Another M&S one, this complaint really got to me and I had a moment after I'd hung up. ☹️

Old lady used call the store in the morning and staff would kindly get her shopping together for her and a taxi would go and collect it and pay. M&S do not offer this service, but staff did it as she was a regular customer.

That morning a member of staff had dropped dead on the shop floor and the staff were rightly devastated and left the shop floor. Staff from another store had been called in to man the shop and politely told her on the phone they couldn't help her that day and explained why.

She called me in customer services and absolutely blasted me, she was so vile and hateful and said she'd starve to death! I'd tried to calmly explain it was just that day they couldn't help her but she wasn't having any of it.

Oh another time, it was my personal fault that someone hadn't received their postal vote in the mail. I explained that they had all been sent out and it should be on route. "But I go on holiday tomorrow and I need to vote!" Sorry but there's literally zero I can do about that. Goodbye.

• there was salad dressing on the salad garnish!
• there was a pink hair on her plate. None of the staff had pink hair but the customer did!
• there was children in the restaurant!
• that we only accept GBP and not USD as cash payment because when he was in Mexico they accepted his dollars.
• the chef didn't make the sauce the exact way he makes the sauce when he's at home and then that the chef wouldn't come over to the table so he could explain to him how to make it the way he likes it.
• their fav dish had been taken off the menu, how dare we do that when they are regular customers........ dish had been taken of the menu 2 years ago!

Oh I could go on!!

God I hope your not moving to Leicester then.

Worked in a couple of Brighton clinics so no specific complaint but Brighton people are without doubt the most whiny entitled miserable people on earth and it actually affects your mental health working there. I'm moving hundreds of miles away in a couple of weeks time to get away from the horror of it.

I inadvertently was once one of these people. Opened a tub of supermarket own brand ice cream whilst staying at my mums. It was all brown but not past its expiry so I took it back and politely asked for an exchange and or refund. Supermarket obliged. Got home and mum asked if I had seen her tub of frozen stew she was going to reheat for dinner.....

@theapplesarecoming your sarcasm detector might need adjusting.

This thread is pure gold and I am not blatantly place marking.

@CoughSplutter

You can see her point? You think that if a care home (probably with maximum 100 residents) had complained properly the company (with over two million customers) wouldn't have raised its prices? How would they have had to complain to make this work?

A customer yelled at me for refusing to pay out her scratch card that wasn't a winner.

Another one bitched at me for "not handing over the change properly" sorry I thought putting it in your hand was the correct way, next time I'll just chuck it on the floor and yell "scramble!"

Sold a bra to a customer on Thursday. I dealt with her, she wanted no underwiring, no padding, no support, just a basic bra. She brought it back yesterday because it "didn't do anything for her boobs". I don't know what kind of miracle she expected from it. She must have been 70 if she was a day.

One of our patients threatened to sue the dentist because dentists wife had gone into labour unexpectedly and very early and his appointment had to be rescheduled- apparently she should have known

Different man complained about me because he’d dribbled a mouthful of ( his own ) blood down his white top after his hygiene appointment- same one wanted to sue me for asking him about his medical history -which I’m legally obliged to ask about.

Reception get asked all the time if they can ‘lower the price because I’ve got less teeth now’

I was once stuck in the queue at the boba tea stand behind a woman complaining that her tea was cold. " For this price you could at least warm it up!" :-))

shitting rifle

Ohhhhh I just remembered one: I worked for Urban Decay, the make up brand that does those naked palettes. And one doomed Christmas they sold this vault that all the palettes, which obviously sold in less than 2 hours

So this lady comes, Christmas eve, before closing and asks for the vault. I apologised and told her it was a very wanted product and it sold amazingly quickly. So I got 20 minutes of abuse including "my Christmas is ruined because of you", "my Christmas will never be the same", "you're a cow", "I know you have them in the back". She had tears in her eyes this whole time.

DH got shouted at by a woman because their fire engine was blocking her road and she couldn't get out (very narrow road of terraced houses). He said I understand it's inconvenient but we're currently putting out a fire in your neighbours roof/loft - in a row of terraced houses. She really wasn't concerned that her house could very possibly be going up in flames next.

One of my friends ordered an orange juice in a bar once and was asked if she wanted one with bits in or smooth. She chose bits in. Minutes later, she's complaining that she doesn't like it with bits in and demanding that I take it back to the counter to get it strained for her or a fresh smooth drink. I refused to get involved, cheeky mare.

A woman who spent ten minutes on the phone to Debenhams customer services complaining about her order not being delivered. She had paid extra for next day delivery, was trying to track it on the website but the code didn't even work, it was a nightmare because it had been ordered for a special night out etc. Suddenly it all went quiet...it had dawned on her that she'd ordered it from M&S. (This was me)

I used to work in a bookies and had a customer complain to me that the roulette gaming machine was cheating and demanded all of his money back. I directed him to the customer help line and he then complained that he shouldn't have to take time out of his busy schedule (that seemed to consist of sniffing cocaine in our toilets and putting endless 20p bets on the machine) to complain to customer services, and that I should do it for him. I explained that I had no control over the machines and that customer services were the only people who could help him, and proceeded to tell me that my job was to do whatever he told me to do because apparently I was a servant to the customers. I told him I'd make him a cup of tea if he promised to leave afterwards and go and phone customer services. He called me a disgusting bitch and then went back on the gaming machine. The same conversation happened again an hour later. It was like ground hog day.

I worked in a hotel restaurant and we once had a woman send her ice cream back because it was too frozen 🙄🤣

Jesus Christ the errors in that! Lol

It should say I had no idea what he was in about. And his shooting rifle!

Worked in hotels - old country inn dating back to 1800's. frequented by A List celebs and rich Americans.

Very posh guest came to desk to complain that I had stolen his bullets. I said sorry sir I have ok idea what you're talking about. He persisted and said as if taken his shitting rifle the previous evening to store in our gun cabinet I was therefore responsible for the loss of his bullets (cartridges).

This went on for some time until a waiter came over to explain they'd been found under his chair in breakfast room. 🙄

Next was a vair posh lady staying for a week. She checked into our best suite and immediately came down to complain that the walls were too THICK in her room.

I have loads from working in hotels. I'm sure all common sense goes out the window once people check in.

Customer service role - customer had a load of minor complaints. Told him how I would resolve them. Got a complaint to the big boss as apparently he wanted to complain to me and all I did was was “have an answer of everything and fix them”