Aibu to ask for the most "WTF" complaints

My friend works as a first responder (providing first aid and emergency care at events such as festivals, football games) and a man had a cardiac arrest at a football game and she used a defibrillator on him, saving his life.

The next week, her organisation received an official complaint from him about her complaining that she had cut through his brand-new football shirt in order to place the debrillator paddles on his chest, and demanding he be refunded the price of his football shirt

He would have been DEAD without her.

My mind still boggles when I think about it!

^ This has got to be one of the most shocking and disgusting things I have ever read

I say let the trouble makers go to the small claims court. Put up a big sign for this, and off they should go really. Might help their angst to know they have another avenue to vent their spleen.

Suppose the Consumer Protection law is paramount though.

Anyway, it is a minority of people (I hope) who are off the wall about things anyway. Was always thus.

I also just remembered my worst one from working in a nightclub!

We were also a music venue and a gig had started at 7pm. Was sold out so was v busy. The cloakroom had entirely sold out by half 7. A man swans up to the cloakroom at quarter to 9 asking for his coat to be checked. The girl doing the cloakroom politely explained to him that it was full because it was so busy and the gig was still on, so she couldn't take it, but he could check back in 15 or so mins time in case someone lifted their coat out (it's a 1 out 1 in policy). I was standing around the corner in the cloakroom so I heard her be v polite to him. He suddenly starts f-ing and blinding about how it's fucking ridiculous. I come around the corner and explain that I'm supervising tonight and asked him what was wrong. He explains that the girl won't take his coat. I explain to him again what she just had. He then starts a personal attack on me, telling me how I know nothing, I'm a child (I was 22 at this point but I do look quite young), then started going on about how stupid I was and I wasn't at uni etc.

Explained to him that I was 22, already had graduated from university and we still couldn't take his coat. Told him if he continued to kick off he'd be told to leave and told him to leave the cloakroom area as we wouldn't be taking his coat. Funnily enough, as soon as he left someone lifted their coat. If he'd been polite I would have found him and checked it for him, but was I fuck going to after that.

Was going around the gig area later mopping up some spills and spotted him in the crowd. His coat was on the floor at his feet. I might have ran the soaking mop over it a few times as I went past. Immature, yes, but I absolutely hate people shaming people for their education and no one should be made to feel lesser if they haven't gone to uni. It's disgusting.

I've also had a million men trying to chase me into said cloakroom as they made their advances and multiple men groping me from behind as I bent over to lift up cups and whatnot. When I started the job I was too quiet to say anything, but by the end I'd be going off on one and dragging a bouncer over to kick them out immediately. As they were usually drunk beyond belief I didn't care for being polite or well mannered as I knew by the morning they'd have forgotten what I'd said to them, so I was usually pretty harsh. No shame, no regrets.

Travel agent here - had a complaint recently that not all the bulbs in the lodge were the same. Some were pointy some were round🙄🙄

I work in customer service and a gentleman called up to complain that he had visited one of our stores and an advisor there had discriminated against him for being disabled and escorted out of the store.

I apologised profusely to the customer and told him I'd investigate and call him back later

Called the branch, turns out there was no discrimination whatsoever.. he was thrown out for stalking a female member of staff. He would visit the store and wait around to talk to her (nothing about any of out products) would ask her out. Show up when she was on breaks and even showed up after her the end of the shift.

In the end, the colleague called the police and was escorted out. That was a fun call back..

Fire alarm sounded, so store evacuated and fire brigade attended. Fire brigade are in store checking if everything was ok (store alarm is also linked to next door as their premises ran next door and above us, next door was closed). I stood next to the front door to inform any customers who appeared. SEVERAL people asking could they not just go in to grab a newspaper or a pint of milk? NO! The alarm is still going off and the fire brigade is still inside.

A lady collapsed in store, ambulance called as she banged her head, was briefly unconscious and was bleeding from the back of her head. Moved as quickly as possible to block the aisle as people were literally stepping over her as she lay there. Ended up posting a member of staff at each end as people were moving the barriers to get to the crisps in that aisle.

Child running around the shop in an area with a wet floor due to a spillage clean up, three wet floor signs in the area, child is running around the signs.
Me - (in best customer service voice) Oh! Don't run there sweetheart in case you fall. smile smile
Parent - HOW DARE YOU! SHE IS ONLY THREE! Customer dumps basket and walks out. Customer phoned head office and complained, apparently I shouldn't have said anything and let the child slip.

Customer once complained about me, he had asked me to carry a very heavy and bulky item to the till for him because he hadn't picked up a trolley and his wife was pregnant and couldn't do it for him. I politely explained that I was 7 months pregnant myself and had a bulging disc in my lower spine. I told him that I'd go and get him a trolley and I would find another member of staff who could help him get it into the trolley and load into his car. The member of staff who I got to assist him was a manager and the guy complained that I'd created a big fuss and drama over nothing. Me going to find assistance had meant his pregnant wife was forced to stand up for 20 mins longer (it took me no longer than 3 mins to walk to front of store and back and I bumped into manager on the way). The manager started off polite but after 10 mins of listening to the man, he pointed out that he had now kept his wife standing even longer, that it was silly to have asked a heavily pregnant worker to carry an exercise bike and that me and my baby were as equally precious to my husband as his wife and baby were to him. The guy stormed off dragging the excercise bike after him shouting how he would just do it himself, the manager calling after him that if he had done that in the first place his poor wife would have her feet up by now

My favourite was the tourist who came in very indignant and asked whose stupid idea it was to build the cathedral at the top of a hill

Effing 11th Century Archbishop! What was he thinking?

Not a complaint, but I was working PT in Asda just before the Millenium, so people were stocking up for parties. The number of people wondering why we'd sold out of dips etc.by 3pm was unbelievable. Like they were the only ones having a party!

Used to work in a photo developing shop. Had a customer complain that his wife had a ladder in her tights in a photo that she hadn’t had when it was taken.

I used to work in customer services, unfortunately our phone number was one or two digits different to the number people would call when they were in arrears for HSBC mortgages.

Occasionally people rang up, usually quite upset and we would explain they had the wrong number and re-dial for them.

On one occasion I had a VERY angry man on the phone who would not listen when I told him I was not his bank. Instead he shouted over me "YOU WILL LISTEN TO ME UNTIL I HAVE STOPPED TALKING, YOU WILL NOT SAY A WORD UNTIL I AM DONE, DO YOU F#%KING UNDER STAND ME?!?!"

"Yes" I said

On and on he went about how awful we were, taking his money, how he was not paying any more how we were all greedy and massive idiots and have no compassion. This went on for about 5-10 minutes. I did not say a word.

When he stopped talking I said "I'm sorry sir, you're speaking with XYZ company, I'm afraid you have the wrong number."

"YOU EFFING C#%T!!" And hung up

Lovely

Again at fuel station. Customer pulls up to get fuel, radio blaring loudly. I ask him to turn it off as it could cause a spark. He sighs very loudly and says 'you don't know anything do you? It's not running off the ignition, it's running off the battery' (with a 'stupid woman' eyeroll) Then I asked him how he thought a battery worked...

Or the Italian gentleman who yelled at me for not turning the pump on till he got off his mobile phone... Apparently we are the only fuel station in Britain to be so ridiculous, it should be signed at the pump if it's such a big deal (it was signed, clearly), and how could we claim it could be a hazard when we had electric power in the store (10 foot from the pumps, insulated and through a brick wall...)

Don't even start me on my other jobs.

I hate people.

I have had exactly this response in a shoe shop, with the exact same complaint so it’s clearly “a thing”! 😡

Working in customer services, someone emailed in to complain that their fake tan had faded. They thought that the '12M' use-by recommendation actually meant that the fake tan should last for 12 months after application...!

When I was working in health insurance. We received a claim pack from a consultant. Unfortunately, he had written the incorrect procedure code on the claim form. We informed him of this and could he please submit another claim form with the correct code.

This began a stream of outraged phonecalls and emails as to why the hell should he do something so time-consuming and difficult and wouldn't it be easier if we just swapped around our procedure codes so that it would now match the code that he'd sent in to us.

Supermarket.

Various products on offer for 2 for £2, individual prices between 90p and £1.50 (so if you buy a 90p product and a £1.30 product then it's £2). Customer buys two 90p products which are therefore £1.80. Stands and argues that it should be £2, I explain over and over again that £1.80 is less than £2. I eventually take the £2 and stick 20p in the charity tin.

We closed at 9pm on Christmas Eve, people were knocking on the door at 10 past 9 and screaming that I had ruined Christmas.

Customer returns an off chicken, it smelled VILE. Customer gives me a receipt which shows she had bought the chicken at a reduced price (so going out of date that day or the day after) TWO WEEKS previously and had kept it in her fridge since.

Customer phoned up the complaints line to say that a colleague had refused to serve alcohol to her 17 year old son. Colleague apparently knew the family and knew that her son was a good boy so should have just sold the alcohol to him.

One of my most memorable.

A customer called to complain about their holiday to Goa. Goa was a disgrace apparently, because everything wasn’t done like it was in the UK and some facilities were positively third world. I explained that in developing nations such as India some facilities aren’t the same as here in the UK.

India? India? What’s was I? Fucking stupid. He’d not been to India. He’d been to Goa!

Yes he did write a complaint in about me.

Had to name change for this one...

I manage a kids leisure activity, there's lots of classes on at the same time, therefore lots of different coaches.

I once had a customer complaining about how horrible one of the coaches was while at the EXACT same time, another customer was telling the other receptionist that the coach was amazing and their child wouldn't go with anyone else.

Not the weirdest complaint ever but definitely a 'WTF' moment

I had a bloke once complain that he had been overcharged by half a penny! I was working in the fuel station at my local Tesco and let's say petrol was 99.9p a litre. He said when he added it up we had overcharged him. I just gave him a penny out of the till and sent him on his way.

Still makes me giggle just thinking about it. I was working in the billing department for a utility company. The customer had three different sites and for the first year, as per the customer request, all 3 sites was listed on the same invoice. When the annual renewal came up, the bill is automatically generated and emailed to the customer.

Customer did not pay bill and I gave her a call to see if she wants service to be continued. She requested that each site gets billed separately, I immediately processed credit and re-issued separate invoices. Amended the billing system to automatically do the same again for the next year's bill. Took about half an hour to get all sorted an emailed off to her. She did not pay again, so I call her again a week later.

She had changed her mind and wanted me to change it back to the way it was as (this was her exact words) On the first invoice you have charged me only one Vat, but now that it is split up you are charging me three VATs!

I had to patiently explain that the amount were axactly the same only it was split in 3. I was gobsmacked as this was the head of a very successful company 😵😵

I used to work in a 2 storey discounted book store with a high turnover of stock. We used to move the books around on shelves and tables constantly, to make sure the amount of books fit the space they were in and new stock could be added to the gaps. On a pretty much weekly basis someone would come in and ask where the book in the middle of certain table had gone as there were loads x days/weeks ago. When I tried to help by asking for further details such as author or title or even part of one of those things they would say something along the lines of that they don't remember but it was blue/had a flower on the cover/etc, then get really annoyed that I didn't know what book it was! They could be really awful. We also occasionally had a small amount of discounted children's toys, such as engines from Thomas the Tank and woe betide me if someone saw them, came back to buy a couple of weeks later and we had dared to sell them all! We had a very generous policy in terms of holding on to things for people too, so it's not like they couldn't have asked for something to be saved for them until they could pay.

I used to work in a bra shop. One day I fitted a woman who was a 36B. She informed me I was wrong and she had to be a 34D. After remeasuring and showing her how well the 36B fitted, she demanded to see the manager who also told her I was right. She then stormed out and said we were lying.

I had a bank write to me once, warning me if I didn't pay my bank loan instalments, they'd close my account, it could affect my credit rating etc. I wrote back asking them (paraphrasing here) wtf they were talking about as I didnt have a loan. After a month of not hearing back, I wrote again to close my account. Funnily enough, they responded to that letter and I received a cheque for my balance within a couple of days! Nowadays, I'd be in the bank at 9.30am the next working day demanding to see the manager immediately.

You just have to wonder how some of these people manage to hold down jobs, have friends and relationships if they're really that easily offended. Or is it just that they like to pick on people they think can't fight back because they're supposed to be polite to customers?

l think l may have posted this one before, but l think it's worth repeating. Years ago my mother got it into her head that she should have a "carbon myoxide (monoxide) detector." So she asked her handyman, who was actually a retired builder but who kept on a small group of 'old faithful' customers and did odd jobs for them when needed.
This man got the detector, and fitted it in the living room for her. lt was a 'wired to the mains' one, not a battery affair.
After a few days she rang me saying there was something wrong with it, it kept going off every day at "teatime" (approx. 5pm). l thought that was odd, so l suggested she ring him and get him to check it for her.
So this poor man came back, checked it - fine. So he dismantled the gas fire which was about 3' from it, and the only likely source of carbon monoxide. The fire was fine too. He was totally bemused. He said he couldn't understand why it was going off, and very generously offered to pay half to replace it as he couldn't figure out what was wrong with it. Which he did.
Fast forward a few days, and l visit my mother. Whereupon she confesses all. While she'd been dusting, she knocked a small analogue travel clock off the side table which was directly underneath where the detector was situated.
When she picked it up from the floor, she noticed that the alarm on the clock was actually set at 5 o'clock. Being analogue, that meant the alarm had been going off at 5 o'clock every day. At 5am, when she was in bed upstairs, and didn't hear it. But she was in the room when the alarm went off at 5pm, and had mistaken it for the carbon monoxide detector.
Which meant that the poor man had not only spent time checking the detector, dismantling, checking and reassembling the gas fire, but he'd also paid half towards the new detector, and fitted it free of charge.
l don't know if she ever told him, but if l saw him when l was out and about l used to avoid him. l couldn't face him.