Oh god, the servant culture of the Middle East. I knew it existed, but I assumed that ill treatment happened behind closed doors, because surely you wouldn't openly abuse and exploit someone?
Nope. Local acquaintances openly talking about their maids being forbidden to leave the house ("because the last one ran off"), issuing instructions to young women from SE Asia (who are forced to buy domestic uniforms from their own wages) without making eye contact let alone saying please or thank you, passport confiscations. A small boy fell over in the playground last weekend, and understandably cried for his mother. His mother actually checked to see that the nanny was busy before going to him herself. Every time I think I've adjusted to how batshit mental it is, someone excels themself.
God, yes to all of this. I once saw a small child fall into a pool at a party in Dubai, and his mother shouted to their housemaid (let's not go along with calling them the 'nanny', when it's seldom if ever true) who was collecting glasses to jump in and get him out. When I was probably goggling at her like a codfish, she did a sort of slightly self-conscious smirk, and gestured down at her outfit. Presumably I was supposed to grasp that she didn't want to wet her clothes, whereas the maid, clad in one of those pastel trousersuit uniforms, wouldn't mind.
And yes, the depressing swiftness with which new arrivals bought into the entire khafala system including passport confiscation and 'othering' of their maids ('Oh, they're happier sleeping on a mat on the floor - it's their culture) and apparently genuinely thinking they're being 'savvy' when they pick up maid tips from people who've lived there longer eg:
'I change my maids every year. I find it keeps them on their toes. The ones that stay longer get slack.'
'Just call an agency and ask them to email you some maid cvs. Print them off and put them on your desk. She will see them, for sure, and will not be able to contain herself. She will ask if you are replacing her. Then you can say that you were waiting to see if she could get more done and to your liking. That will get her back on her toes.'
And when one British 'madam' had had a conversation with her maid who was upset because of the suicide of a friend (who'd been a maid in Saudi impregnated by her employer), she was told 'Maybe you should change your maid for a more positive one.' (Actual quotes.)
And these people will have been until very recently ordinary lower-middle-class Brits living in suburban semi-detached houses in Nuneaton or Birmingham.