We have been sitting here eagerly awaiting the arrival of £180 worth of shopping (unusually large shop, cupboard shop as well as regular groceries) which was booked to arrive between 7 and 8. Once it became apparent that it was late dh checked their schedule online and it transpired that they hadn't got us down for a delivery at all . So we called customer services and were told by a very rude, offhand person that if we hadn't received the confirmation email, it was our own fault our shopping hadn't been delivered. We did receive the confirmation page on the website after we checked out - but we didn't receive the email, which we wouldn't have noticed because our nroadband connection has been playing up over the last few days. So dh tried to check the order out again and book a different time (the earliest available, 11-12 on Saturday). The site refused because "you have already submitted this order"!!.
So we call customer services again and speak to another rude, unhelpful twat who fobs us off - he clearly has difficulty getting the order through the system again too but won't admit there's a problem with their system (dh works in programming and it was bloody obvious there was a problem). He then books a delivery at 3-4pm on Friday without consulting us, then tells us that it's booked - we have to tell him to cancel it because neither of us will be in on Friday (is that so unusual?. So he re-books it for the Saturday 11-12 slot. When dh asks for the forms to be sent for an official complaint (on the grounds that we have now got to do another shop to tide us over until Saturday, and our Saturday is being bollocksed up, and it's THEIR cock-up) he becomes even shittier, and when dh asks for his name, he says "I don' have to give you my name".
Now I have two confirmation emails in my inbox for deliveries of £180 worth of shopping, one for Friday and one for Saturday. They have different order numbers on them, so I'm pretty sure that if we don't do something we will be billed twice and receive two identical deliveries!
Just what you need when you're laid up with a stinking cold and thought your much-needed shopping was arriving imminently.