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Original poster

Am I a CF? Should I get my money back

32 replies

Tirediam · 15/05/2021 15:51

Hi all,
Just looking to see if I’m right or wrong in this situation.
Last week I signed up to a 5 week fitness course from a person I found online. All seemed great but on my part it was a knee jerk reaction as I was having a shit day and thought I just need something. I paid £80 and said I would pay the rest (£55) yesterday. Anyway I was sent a few emails regarding some bits, I joined their Facebook group and told to sign up to my fitness pal. I never signed up to fitness pal and 3 days in I realised it wasn’t for me from what I was seeing on Facebook. A few factors including time and I’m just knackered all the time and I don’t have time for the live exercises etc. Nothing was said in any emails or messages to be about money in terms of charges and costs. On Facebook it says “I guarantee you results or your money back”
Anyway 3 days in I messaged and said thanks but it’s not for me at this time, it’s a great program if you’re invested but it’s not for me. I left the fb group and asked for a refund. Not full as I understood she had sent me emails, signed me up etc but I would expect some of the money back.
I’ve had a reply saying there is only a money back guarantee if you complete the full 5 weeks and see no results...
my question is am I entitled to anything back. There is nothing in anything I’ve been sent saying you can only have money back on completion of the course and to me I’ve spent £80 for a few emails to be sent.
So, am I the CF? Should I get any money back?
Thanks

OP posts:
KnobJockey · 15/05/2021 16:05

Absolutely being cheeky. That owner has possibly stopped advertising/ refused a place to someone else because you wanted a place, and has given you access to a private page which probably showcased their methods. Change of mind refund is a benefit, not a right, and I'm sure they would have been perfectly happy to answer any questions you had prior to committal. Sorry, it's an expensive mistake to make.

MotherOfGodWeeFella · 15/05/2021 16:05

If you cancelled within 7 days you may be okay though you'll probably have to be assertive: www.which.co.uk/consumer-rights/regulation/distance-selling-regulations-aAijb9Q8UT3V#your-right-to-cancel-an-order-for-goods

Vinto · 15/05/2021 16:03

I think you're being cheeky.

The money back is if she hasn't been able to deliver the results from her end, not yours.

FredaFox · 15/05/2021 16:00

I think you are being cheeky sorry

TyneTeas · 15/05/2021 15:59

I don't think it is particularly unreasonable that someone is expected to complete something before expecting a refund under guaranteed results

Sirzy · 15/05/2021 15:56

You signed up without researching and then want the money back? I think you need to write this one off as a bad decision.

The money back will have been if you put in the effort

Twickerhun · 15/05/2021 15:55

Well without studying the small print it’s very hard to know. You might have some kind of distance selling rights, right to change your mind?

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