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Elderly parents

Parents not calling for help

23 replies

arachne123 · 23/10/2026 16:51

My parents are in their 80s and still independent although not as sharp as they used to be. DM has a lot of health conditions and is prone to falls. I live 15 mins away.

Yesterday, DM went to the toilet at 9.30am, her legs went weak and she couldn't get up off it. DF didn't call an ambulance until 2.30pm and didn't call me until 4.45pm. I went straight round and eventually managed to get her off the toilet and into bed until the ambulance arrived but by that time she'd been on the toilet all day, hadn't eaten anything and hadn't taken her medicines. The paramedics took her to hospital where she's needed treatment.

This isn't the first time something like this has happened. I'm really upset that DF isn't getting help for DM. Even if he's nervous about calling 999, I would expect him to at least call me. They did have telecare bracelets for a bit but as DM didn't have a fall for a few months they cancelled them as they didn't want to spend the money.

I will push them to reinstate the telecare but I don't know if they'll even use them to get help next time she has a fall. I don't know what to do. I've tried talking to DF about his inaction but he doesn't say much. He loves her and wants her to be well but it's like he closes up when there's a crisis and puts his head in the sand.

Any suggestions?

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arachne123 · Yesterday 00:46

Thanks for everyone's comments. Just back from hospital after getting DM re-admitted. Thankfully my parents have now rung up to reinstate the telecare but it will take 2 weeks to re-start. I'm going to contact Social Services when she's back out and see where I get. I've read the riot act a few times this evening and will have another calmer conversation when she's back home and we're all in a better headspace.

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mommybear1 · 23/10/2026 20:52

Forgive me I’ve not read the whole thread but we have had the same issue what we have done is installed cameras (Tapo) we don’t spy but we can check in at mealtimes and see if there is anything untoward we can also speak over the camera to them which has helped. Very resistant at first but as they have now had a number of falls and “didn’t want to bother the fall watch people” 🙄 we have spotted them and got them help asap they are more accepting of them.

Yourcousinrachel · 23/10/2026 20:31

Yes it very well could be his judgement is compromised (it sounds like it is, with your description "not as sharp as they used to be").

I know its awful your mum must have been cold on the loo and her circulation and fluid levels very compromised after all that time, plus lack of meds, but you couldnt have known, so she suffered and had to be admitted, but this can also lead social care to take the necessary safeguarding action. Whereas, if you were managing it all, getting her up and off the toilet, they wont do anything. I hope you understand im not saying that to be callous, but it is what Ive seen happen.

Given this new event and safety concern in terms of both your mums physical weakness and your dads compromised judgement, a care needs assessment should be done, if it hasnt already recently, but with someone present who can ensure the facts and truth are relayed and not minimised.

A family member frequently fell and forgot to use the bracelet alert or delayed pressing it for hours.........I made sure her frailty and falls team knew this. They referred to adult social care safeguarding then they arranged a bracelet that automatically detects falls. -obviously that wont work for a stuck on the toilet situation. Sounds like your mum might need that kind of bracelet.

Its helpful to keep note of these safety events and dates because it is helpful to refer back to show a pattern where more support is needed to keep them safe at home and to help ensure they are not blocking the care they need due to their own lack of insight. The family member i know would deny falling or argue, for example. I could whip out the notebook in the presence of professionals and say it happened on x date. This is what we found........

Some posters have said about your parents being allowed to make their own decisions, well i would say a decision that only affects them is different and it depends very much if they understand consequences. Did your mum say to dad, dont call ambulance i will be ok.......if she did, she cannot have understood she could end up in hospital. Dad whether he was influenced by mum or not, clearly didnt understand how serious this was as he chose an unsafe course of action, delaying telling anyone. So in both these examples, that would show a lack of capacity.

Cancelling a bracelet alert when your mum has frequent falls in a misguided effort to save money is another unwise decision and that impacts your mums health, it impacts you, and it most emphatically underlines that your dad (and also mum?) have a lack of appropriate insight into risk (thinking they dont need alerts like this, its a waste of money).

I hope this helps, this is the kind of language you can use to argue their care needs with adult social care whether they are self funding or not.

My sympathies, its very hard xx

Dunnocantthinkofone · 23/10/2026 19:51

EmeraldRoulette · 23/10/2026 19:20

Honestly, I thought I was harsh. She’s clearly very unwell and didn’t make a rational decision.

But the OP clearly states it as an ongoing pattern and her dad being afraid to upset her mum

IdleGossip · 23/10/2026 19:24

Sympathies my mum is just the same. I think they have really absorbed the "NHS under pressure" message and just don't want to make the decision as to what is and is not an emergency. Mum phoned a couple of years ago saying dad had fallen and couldn't get up off the floor and was in a lot of pain (he'd actually broken a hip) so what should she do? I was quite snappy/short with her and told her to phone 999 immediately, which she did. I mean. What did she expect me to do, from 90 miles away?

PropertyD · 23/10/2026 19:23

Honestly I think, there are some serious issues here. Sitting on the loo for hours on end, taking the door off hinges. Someone is making reckless daft decisions here as to what to do next.

If it was me I would sit them both down. Read the riot act to both of them. They are clearly not able to make rational decisions and something catastrophic is likely to happen.

EmeraldRoulette · 23/10/2026 19:20

Dunnocantthinkofone · 23/10/2026 19:04

Given your update, I think you are being extremely unfair to your dad. It’s your mum you should be bloody furious with for putting everyone through such unnecessary stress, including her elderly husband

Honestly, I thought I was harsh. She’s clearly very unwell and didn’t make a rational decision.

EmeraldRoulette · 23/10/2026 19:20

@arachne123 i’m so sorry

I’m afraid I think you need to gird yourself. If your DM can’t get up, then it may be something straightforward like a UTI, but it may be something more serious.

She does definitely need to go to the hospital. You’ll have to be decisive about that. She may not realise how unwell she is, especially if it’s a UTI causing confusion and weakness.

Your dad was trying to take the door off hinges… sounds like they’ve hit the point where they shouldn’t really be locking the bathroom door. I suspect part of the delay this morning was embarrassment.

You’ve got enough to deal with tonight so I would just get through that. It may be that this is the crisis that forces them to change. 💐

arachne123 · 23/10/2026 19:08

I've definitely had a go at her too. But I call for help even if she's cross at me. I don't just leave her

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Dunnocantthinkofone · 23/10/2026 19:04

Given your update, I think you are being extremely unfair to your dad. It’s your mum you should be bloody furious with for putting everyone through such unnecessary stress, including her elderly husband

arachne123 · 23/10/2026 18:58

DM kept telling him she'd get up in a bit. She gets very grumpy with him and he doesn't want her to have a go at him. I don't know what he was doing while she was on the loo. He's a faffer. At one point he took the door off its hinges to make it easier to get to her but I don't know what else he did. I've had a few conversations with him but also don't want to have a go at an old man when he's exhausted and worried. Bloody hospital discharged her today without me realising. DF rang me within 10 minutes of getting home that she'd fallen while trying to sit down and was now stuck sitting on a side table. We've rushed round and managed to get her on the sofa but now she's stuck there and can't get up. Can't get through to the hospital ward to speak to the idiot who discharged her. Waiting for 111 to call me back but it's likely they're going to call an ambulance. I've told both parents off for agreeing to the discharge when she clearly wasn't ready. DM is insisting she's not going back in but I'll let her have that argument with the ambulance crew.

OP posts:
TeenToTwenties · 23/10/2026 18:01

We had similar.
When DM collapsed/fell (and it turned out broke her hip) it took an hour or so for her to agree to DF to ring me.
We had 2 or 3 occasions before they got the message to ring me straight away if they weren't ringing 999.

They don't want to bother people.
Also scared of going to hospital so try to ignore it.

Ohhelpwhatnow · 23/10/2026 17:54

Oh dear, why didn't DF at least bring her food and drink or call you to help? He must be struggling cognitively to just leave her on the loo. Hope she's recovered.

T1MumOf1 · 23/10/2026 17:53

Id tell him leaving her stuck for 5 hours is neglect so he needs to agree to carers or something.

Clairescorner · 23/10/2026 17:51

Why is he not calling for help? Because he's too proud?
Because he's not keeping track of time/doesn't understand how long it's been?
Because he can't remember who to call/how to dial a number?
Because he thinks she'll be taken away and put in a home or he kept in hospital and die?
You need to try and understand exactly what's happened /what the issue was.

Good luck, it sounds like it was a difficult situation.

Londonnight · 23/10/2026 17:47

Welcome to my world. I have exactly the same thing with my parents, except they rarely let me know until a day ( or week) later.
They are both 90, live independently and I am 3 hours away.

They will leave calling for help until they have no option, they won't call for help in the night as they don't want to be a burden.

It doesn't matter how many times I have gone over everything with them to get help as soon as possible or read the riot act. They have capacity, even though very frail, and nothing I say will change their mind or thinking.

I have had to take a step back and let them get on with it and just wait until the next crisis.

oldestmumaintheworld · 23/10/2026 17:26

I understand your concern and understand your worry. However, allow a little space before doing anything. If you can, speak quietly and privately to your mum about what happened. She may have been embarrassed about falling in the bathroom. Were her clothes rearranged? Was she undressed? She may have told your dad not to call anyone so as to preserve her dignity.
Then consider carefully how you would feel in that situation.
Ask her what she would like to happen when it happens again and see if you can help that to happen as she wishes
I know it's really tempting to rush in to help but that is sometimes because you are calming your worry rather than what it is that the other person wants and needs. Sometimes you have to remember that despite being older they still have the right to make their own decisions even if that is uncomfortable for you.

HappyViewer · 23/10/2026 17:14

Insist on telecare again and tell your DM to use hers.

Casualuser · 23/10/2026 17:13

You need to find out from both of them what happened. For whatever reason your dad is not able to support your mum. Whats his short term memory like?

Dunnocantthinkofone · 23/10/2026 17:05

Who didn’t want the ambulance called? Him or her?
Likewise calling you
If it was him delaying and she wanted help, then whether it’s intentional or not, it’s abusive and the absolute riot act needs to be read to him
if t was more her saying ‘oh don’t call anyone, I’ll be ok in a minute’ then that’s very different

cheezncrackers · 23/10/2026 17:04

I would read the riot act with my DF if I were you. His inaction is simply NOT acceptable. Denial and all the rest is one thing, but letting your DM suffer like that is completely outrageous. He HAS to call you in future when something like this happens. That way YOU can make the decision about whether an ambulance is needed and take that responsibility from him, since he is incapable of making a judgement call. But I would seriously lose my shit with him so he doesn't do this again.

PropertyD · 23/10/2026 16:58

All those hours on the toilet. What was he doing during this time?

PropertyD · 23/10/2026 16:57

Honestly - your poor Mum. I would lay down the law, no excuses or arguing. Tell them if they aren’t careful social services will get involved. This will almost definitely help them in staying in their own house.

I know that it’s not everyone’s way of doing things.

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