NHS IT is definitely part of the problem. I don't know how many different IT systems are in use in NHS E&W, but different GP surgeries can use different systems, the OOH service may be using another system, allied HCPs such as physics may be using yet another; and primary care can't access hospital IT, whilst the hossie staff can't access the GP systems. Absolute crazy madness. On top of that, different people will have different levels of access for different parts of the system, which is all well and good if it prevents inappropriate people from seeing clinical records. But I recall more than one occasion when I had to refuse to see patients until I'd been granted access to vital parts of patient records.
And don't get me started on medications. Ok, I see you have ---- on the IT system with which I was most familiar, warnings would flash up about potential prescribing problems. But these were, more often than not, so banal that they'd drive you mad (WARNING! - patient is already on XXX! Well yes, and I need to increase the dose but now I've got to override this warning and spend time typing my justification for doing do!) You can well imagine that in a busy clinic, you learn to switch off the warnings, either metaphorically or physically. And if course so many people are on so many different meds, they have no idea what they are, and if the computer can't tell you (eg hospital can't access GP records, etc) then you don't know.
Right, rant over, sorry to digress! Ooh, that's taken me right back to the bad old days of major workplace frustrations!