Registering an LPA with NatWest for a housebound elderly parent

30 replies

MorticiaLiverish · 30/04/2026 16:30

We are currently in the process of getting an LPA for my 85yr old mum.

I went onto the website of her bank (NatWest) to see what the process would be for registering it with them once it is approved. They state that they will need photo ID from my mum, which she doesn't have, or she will need to call into a branch to it. The issue here is that she has no passport or driving licence and is housebound and can't physically go to a branch.

Has anyone come across this before and know a way around it?

OP posts:

cestlavielife · 30/04/2026 16:41

For everythng lpa registration formy relative it was my ID they wanted
Have you got the digital ID from govt gateway

MissMoneyFairy · 30/04/2026 16:40

What's the point in photo id if they don't know her or what she looks like, the photo could be anyone. Can't they do online facial checks

Original poster

MorticiaLiverish · 30/04/2026 16:40

She leaves the house once per month to go for Chemo therapy and even that is a struggle, hence why we are tryoing to get an LPA sorted as soon as possible.

I haven't actually spoken to NatWest, am just going by what is on their website, as I assume they wouldn't speak to me they would want to speak to mum and she is very hard of hearing and can't hear people on the telephone. Getting hearing aids sorted is a whole other issue, its a nightmare!

OP posts:

cestlavielife · 30/04/2026 16:39

Are you sure it is hers and nor your Id ?

Should be you as the lpa person who needs to show ID .
Not the account holder

Check

Batties · 30/04/2026 16:36

Have you spoken to NatWest?

A passport photo can be one that has been taken at home. Although, there’s always the risk it will be rejected.

Does she literally never leave the house, even with support?

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