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McCartney and Stone / E M Management and First Port

37 replies

carer5 · 12/01/2026 23:41

Please can someone who is in the position of caring for loved one who lives in one of these properties in the U.K., respond? My family and I are stretched beyond measure as we age, and care for others in family as well as a parent.
What I feel is immoral is the unethical way these flats are run by, rather dubious and, questionable management CO’s who charge so much for ground rent, and service charges, then, when one is ageing as one does have little provision for the future of those very leaseholders who bought into a falsehood of ‘ retirement’ living ( which may last five to ten yrs if one is lucky to live on, in relatively good health and my own parent, has lived beyond that in fact ). The idea of truly investing in one’s long term retirement is all about being healthy and, the organisations expect one to be independent ( until the day comes, when one becomes ill and, the management rather hope you’ll expire, or go into the usual route - out, ‘ the care home ‘ when more and more people are actually STAYING IN THEIR HOMES AND CHOOSING TO HAVE CARERS COME IN as a model, in the country. This is a model the govt want; however, extra care leaseholds don’t get promoted, developed or, sold in the same way as the independent living properties I have found out.
I care, and have help with an older brother who is also part of that care, with another sibling. Like most people, I am semi retired and working til I drop prob! However, I am disabled myself and don’t know what will occur as I age? Sounds frightening.
I know much is dependent on leasehold law changing, more promptly than is currently occurring and, my own role as a carer who comes and goes to care around life elsewhere but, may be needed more over time in one location?
I need some legal, and professional advice and have sought this - but, on going.
Leases with restricted clauses on sub letting for a carer / loved one, and service charges with ground rent, plus, will provision ( distribution of assets across one’s family ), all serve to complicate the process of actually managing the property on one’s lifetime. The solicitor’s are having a field day with these homes ( if you can call them such - more like Loan Homes ). Carers can come and go if paid, but one can’t have a live in carer if one even had that space to avail to a paid carer; or, a family member or, friend / companion as the lease is in question. How does this fair? Legally, and it is a question of legality, more and more people as I say, choose to remain their own homes and not go into a private or, state run institution to be cared for which is what the govt is encouraging anyway ( there won’t be ENOUGH care homes to accommodate the needy from now, anyway ). So, the likes of these mercenary commercially driven enterprises, who are falling below expectations as more people choose not to buy into leasehold in any respect, need to be guided by a change in the law to protect the elderly, ageing or similar vulnerable party,
if anyone can help me with this having been through it…please reach out to me. [Email address redacted by MNHQ]
Thank you.

OP posts:
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carer5 · 13/06/2026 01:19

Yes, I will try and keep in touch in this, Carers Week.

OP posts:
Peyiagirl · 11/06/2026 05:15

Hello. So many people are in the position of inheriting McCarthy and Stone retirement flats and having to pay astronomical service charges and double council tax when they can’t sell. I am on a Facebook page McCarthy and Stone Sellers Group. Please, if you are in this position, join us. I don’t know what we can do to change the business model of this company but I feel to make a difference we all need to pull together. My MIL was persuaded to buy by an aggressive salesman. Husband with early dementia she thought it was a good option and was even told verbally she could sell back to McCarthy abd Stone. Please join our Facebook page and share experiences. Thank you

ForPinkDuck · 05/02/2026 08:53

Strawberriesandpears · 15/01/2026 13:38

Are they good for people who don't have anyone to leave their assets to though?

Not if their care meeds increase no.

Crikeyalmighty · 03/02/2026 19:59

My own personal view is that for anyone buying one there should be a £12, 000 initial premium which is paid and that covers off service charge and council tax for 1-2 years - and M&S use these premiums for those purposes - after 1 year rentals are allowed in all provided it’s over60/65 ( depending on complex - it would make the flats much easier to sell , even at reduced prices and not force relatives to continue paying or have assets massively reduced to never ending ‘non selling’

carer5 · 03/02/2026 18:38

MinnieMountain · 15/01/2026 14:14

@badboss2020 there should only be a single 1% fee now, following an OFT ruling against McCarthy & Stone, which goes to the maintenance fund.

Please give more details asap.

OP posts:
igelkott2026 · 01/02/2026 20:56

Strawberriesandpears · 15/01/2026 13:38

Are they good for people who don't have anyone to leave their assets to though?

They might still need to sell to go into a care home. I wouldn't touch them.

My father was in one and I did sell his flat reasonably easily. But I was very very lucky.

I would never recommend one - they are money pits.

Motheranddaughter · 15/01/2026 18:53

Can Be difficult if person runs out of cash for device charge or needs care and can’t sell

MinnieMountain · 15/01/2026 14:14

@badboss2020 there should only be a single 1% fee now, following an OFT ruling against McCarthy & Stone, which goes to the maintenance fund.

Strawberriesandpears · 15/01/2026 13:38

Motheranddaughter · 14/01/2026 20:37

30 years a solicitor dealing with elderly clients
Personal I would avoid McCarthy and Stone at all costs

Are they good for people who don't have anyone to leave their assets to though?

endofthelinefinally · 15/01/2026 13:33

Motheranddaughter · 14/01/2026 20:37

30 years a solicitor dealing with elderly clients
Personal I would avoid McCarthy and Stone at all costs

Agree 100%
There are far better sheltered housing choices. I would always look for a freehold property or rent.

Nofksleft2give · 15/01/2026 13:09

The gamble you take buying into these retirement properties is a roll of the dice as to how long your health will hold. The happy success stories are often of people growing old gracefully with all their faculties and a capacity to enjoy what’s on offer.

My mother bought one at 80 and was dead by 83. In hindsight that is no surprise. She was hale and hearty and quite independent until suddenly she wasn’t. Buying one aged 70 is very different than doing so aged 80 or over. The odds really are against you at that point.

It took me 3 years to sell.

badboss2020 · 15/01/2026 10:53

MinnieMountain · 15/01/2026 10:41

As a solicitor who's been dealing with these places for 20 years, I definitely blame the management company.

The service charge details in the lease have to be broad, so that anything that might need doing is covered. Management companies are unregulated. I've seen some ridiculous service charge increases. That's despite the fact that these places often charge a 0.5-1% fee when you sell to go into the maintenance fund.

The 1% fee generally goes to the landlord not to the service charge unfortunately.

badboss2020 · 15/01/2026 10:52

I have so much to say on this and not enough time.

However as the previous poster said READ YOUR LEASE.

Management companies can be the problem but please don’t assume that your service charge is going to their pockets. You need to take a very close look at the service charge accounts.

Firstport and Anchor are the worst in my opinion and I have first hand knowledge of both.

Two large retirement homes in my area have taken the RTM route. It’s a lot of work though.

PermanentTemporary · 15/01/2026 10:41

Honestly Mrs Faustus, I would look at normal flats and buy in services.

MinnieMountain · 15/01/2026 10:41

As a solicitor who's been dealing with these places for 20 years, I definitely blame the management company.

The service charge details in the lease have to be broad, so that anything that might need doing is covered. Management companies are unregulated. I've seen some ridiculous service charge increases. That's despite the fact that these places often charge a 0.5-1% fee when you sell to go into the maintenance fund.

MrsFaustus · 15/01/2026 10:35

I have been looking at this kind of retirement complex in the SE, McC and S among them. To rent a 2 bedroom flat near me is £4,500 per month including service charge. Average rent for a 2. Bed near me is £1100. What would I get for the extra £3,400? It apparently includes 1 hour of cleaning per week (£100 per month?) and heating/lighting to communal areas and a manager. Buying is over £350,000 (average nice 2 bed around £270,000) plus about £2,500 per month service charge. I think this sort of living would really suit me, but the cost would take every penny I have per month and I hoped I would be reasonably well off when retired! And they’d throw me out when and if I go downhill mentally or physically.

SpaghettiTree · 15/01/2026 10:24

I looked into MCStone properties for a relative

New 350k
Not new 100k in same area
Leasehold, so there were management fees, ground rent fees for communal inside areas & communal gardens
Not allowed to let out property when person dies
Other restrictions
Age restrictions over 55, over 65
Some utility bills
Info is in the small print
New properties always sell at a huge loss

Bought a freehold instead !

Mosaic123 · 15/01/2026 10:07

If at all possible it's best to rent such a property rather than buy.

I also suggest the person finds a development run by a charity if some kind. Another avenue to explore is a type of work that the person used to do. Think of Chelsea Pensioners for example. Residents were all in the Services I believe.

Try all of these avenues before a commercial company which is of course aiming to make a profit.

Motheranddaughter · 14/01/2026 20:37

30 years a solicitor dealing with elderly clients
Personal I would avoid McCarthy and Stone at all costs

Enko · 14/01/2026 20:34

PermanentTemporary · 13/01/2026 19:14

£850 a year?? My mum moved into one costing £5000 a year, even the really tatty one nearest me is over £1000 a year.. Yes the paperwork will tell you the facts on what your development charges and forbids - but the point to me is that no development should be able to forbid things like having a live-in carer. I hope in the future there will be far more of these places run on a cooperative basis so that residents or their appointees can make decisions, or that development permission will be refused in favour of almshouses run in local interests.

I have know service charges from £150 a year to £6000.00 a year I merely picked a random number to demonstrate the increase.

The lease is usually done by the developers. (Who sometimes have to add some specific to get the planning permission) Not the management company often the management company staff would like it change as much as the residents would but they are tied into it as much as the residents.

I think this is an important point to know who to have the issues with.. its so easy to blame the management company. As an example in the development I was in. They had a very old intercom. They could not get it upgraded to digital. When it was announced that analogue would be switched off in December 25. We had to explain they had to go for the upgrade. They insisted the management company were making them do this. However we were not had the analouge not been switched off we would not have reccommended a change of intercom as their old one usually worked ok (some issues it was old but not defunct) residents could not grab their head around it not being the management company because this was where they heard the info from

I do 100% agree with you that a change would be welcome. Also as I said. Iam a previous development manager I no longer work in that job.

Enko · 14/01/2026 20:32

PermanentTemporary · 13/01/2026 19:14

£850 a year?? My mum moved into one costing £5000 a year, even the really tatty one nearest me is over £1000 a year.. Yes the paperwork will tell you the facts on what your development charges and forbids - but the point to me is that no development should be able to forbid things like having a live-in carer. I hope in the future there will be far more of these places run on a cooperative basis so that residents or their appointees can make decisions, or that development permission will be refused in favour of almshouses run in local interests.

I have know service charges from £150 a year to £6000.00 a year I merely picked a random number to demonstrate the increase.

The lease is usually done by the developers. (Who sometimes have to add some specific to get the planning permission) Not the management company often the management company staff would like it change as much as the residents would but they are tied into it as much as the residents.

I think this is an important point to know who to have the issues with.. its so easy to blame the management company. As an example in the development I was in. They had a very old intercom. They could not get it upgraded to digital. When it was announced that analogue would be switched off in December 25. We had to explain they had to go for the upgrade. They insisted the management company were making them do this. However we were not had the analouge not been switched off we would not have reccommended a change of intercom as their old one usually worked ok (some issues it was old but not defunct) residents could not grab their head around it not being the management company because this was where they heard the info from

I do 100% agree with you that a change would be welcome. Also as I said. Iam a previous development manager I no longer work in that job.

hahagogomomo · 14/01/2026 20:23

Buyer beware but I know people who are very happy in their developments including ms. It’s about checking and double checking the paperwork and ensuring you are buying into a property that is suitable for you. Around half the people at church are in them and their lives are far richer than those stuck alone in houses. Many do have carers coming in. As I say, they vary and that fine print is crucial

Enko · 14/01/2026 20:15

carer5 · 13/01/2026 18:58

You wrote the job responsibility and, you’re knowledge of the infrastructure adequately. However, it is biased based on that job description in itself, I regret to say.
The reality is people who are seduced by the promotion and, promise of a happy retirement in such an estate have often been unable to SEE A LEASE Nor SPEAK TO A SOLICITOR WHO DEALS WITH CONVEYANCING from the so called, Management infrastructure.
When one is bereaved, elderly and vulnerable like my own mother, the sharks like these CO’s make a killing.
It is immoral, disgusting and people who promote these properties and lifestyles are lying through their mercenary teeth.
My mother is 94; and not sure fait with legal property law practices; who the hell is?
People should be protected from CO’s like these, before they are ALLOWED to sell these misleading, deceitful hidden agenda rabbit holes which are not worth the land they are built on.
Shame on you for being part of that dreadful practice.

How is it biased by the job description. It is the reality of the job.

When you purchase a home you should engage people to ensure you understand the realities of this purchase. Your solicitor is usually this person.

I have stated to read the lease prior to signing and to make yourself familiar with the budgets. This is all stuff you receive prior to a purchase. In my experience perhaps 5% have read the lease. Most have cast a glance to the budget.

I do agree that the sales people are selling a dream. However the sales are rarely done by the managment companies.

In one of the developments i managed all sales were done by estate agents. I know they outright lied to people. Nothing I could do about it as they didn't put it in writing.

In the case of one prospective purchaser I had to outright tell her that her mother with a lot of decline was not a good fit for independent living. She replied "well thats why Im happy you are here so you can keep an eye out." I worked 3 days a week on that site.

PermanentTemporary · 13/01/2026 19:14

£850 a year?? My mum moved into one costing £5000 a year, even the really tatty one nearest me is over £1000 a year.. Yes the paperwork will tell you the facts on what your development charges and forbids - but the point to me is that no development should be able to forbid things like having a live-in carer. I hope in the future there will be far more of these places run on a cooperative basis so that residents or their appointees can make decisions, or that development permission will be refused in favour of almshouses run in local interests.

Spacetours · 13/01/2026 19:06

Sorry you have had a bad experience. It would be amazing if there were centres built centred around care not profit. That said it has been a positive experience for us. My folks moved into one ten years ago. For them it has been great. City centre living, near existing friends, doctors etc and as part of a new community. The tiny walk into town takes ten mins as there are so many people to stop and chat with. It will be a ball ache to sell but will if priced low enough and the reduction of their capital worth it as they have had a decide of secure living while dealing with major health concerns. They understand the negatives but are happy with their choice and it has given me plenty of comfort as I know there is more support and friendship available to them. My and my sister visit often but are a few hours away.