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Elderly parents

At home, no capacity and no deputyship - access to money

233 replies

roundaboutthehillsareshining · 22/07/2025 08:39

So my elderly relative is being discharged home with a care package. Fine, it's what she wants and it's the least restrictive option, so it's got to happen this way (even if it falls apart in a few months and she ends up back in hospital for 6 months). Anyway, there's nothing physically wrong and no dementia. Her team believe she has a new functional MH condition, but that can't be diagnosed in hospital and she won't engage with community care, so that's a dead end.

However, it's likely she's going to be found to lack capacity to manage her financial affairs. Her bank account set up is hopelessly complicated (at her choice) and can only be administered in branch, which she's not going to be able to access.

So if she's at home, and unable to access money, how does she pay for food etc until the deputyship comes through? The family can't afford to subsidise her, she isn't eligible for benefits as she's got money coming in, she just can't access it. So what happens? Anyone been in this situation before?

OP posts:
cestlavielife · 22/07/2025 11:47

It sounds like she expresses her views so maybe can tell solicitor she wants you appointed as LPA . But if there is doubt on her capacity then tricky.

If in a care home food will be provided maybe ss can agree to fund an assessment placement for 6 weeks? It all hinges on her capacity to decide not to eat not to buy food etc ? If she lacks capacity a best interests meeting can decide?

Notquitegrownup2 · 22/07/2025 11:41

How awful for you OP. Sooo difficult.

I guess you will have a few months before the gas and electricity are cut off by which time the deputyship may be through. Food is probably the key issue to focus on for now.

It feels almost impossible to talk to some elderly people, but in my experience once there is a concrete problem in front of them - you only have cuppa soup and bread to eat again today - and they can see that's true, they may accept they need support. Whether you can then get that for them in time is another issue.

The local vicar will have a discretionary vicars fund which can be used in emergencies . . .

Maybe adult social services intervene if you make a safeguarding referral once she is sent home with no access to food? How empty are her food cupboards? You may get a referral to a food bank for her at that point, if she will permit it . . .

Best of luck. It sounds very very difficult

cestlavielife · 22/07/2025 11:40

You need a solicitor op
LpA is cheaper and easier to get if she has capacity to say she appoints you
Can she express that she wants you or someone appointed as LPA ? Or not?

Deputyship if she lacks capacity is a whole different ball game and costlier and more drawn out

For now if you want to feed her you might need to pay from your own money and add up bills to maybe get reimbursement from her estate.. or at least compensated via any inheritance? .did she write a will?

RainSoakedNights · 22/07/2025 11:08

mamagogo1 · 22/07/2025 11:07

Can’t someone drive her to the bank in the morning when’s she is better and she tells them she needs a person put on her account to pay bills, buy food etc. if she’s not lucid enough she can be fast tracked by opg, took about 6 weeks in our case

Again, no.

OP will have no authority to add a joint signatory to the account. If her relative wishes to do so, she can, but as soon as she loses capacity the joint account is frozen. She has two options - appointee and deputyship, or a capacity assessment that states she has capacity and can make an LPA.

mamagogo1 · 22/07/2025 11:07

Can’t someone drive her to the bank in the morning when’s she is better and she tells them she needs a person put on her account to pay bills, buy food etc. if she’s not lucid enough she can be fast tracked by opg, took about 6 weeks in our case

RainSoakedNights · 22/07/2025 10:51

roundaboutthehillsareshining · 22/07/2025 10:50

Eventually she's going into a care home. It's inevitable and noone in the family opposes it. But we have to jump through this step first because she can clearly articulate her wishes and her wishes (and the least restrictive option) is for her to return home with a care package.

The issue isn't about getting access to benefits that we may not even be able to apply for even as an appointee, because we can't access her banking details, so can't complete any means test or provide income/savings details. We are separately getting advice from SS and her advocate on how to apply for appointeeship, as she presents as very functional and capacitous in a short conversation, especially one she knows is with "authority".

My question is just about what happens if someone is unable to access money and is discharged home. This must have happened to other people?

I’ve told you.

You apply for a deputyship and wait, and in the meantime either apply to be an appointee or family help out and get reimbursed when the deputyship order is issued. That’s it - if she has capacity she can go down to the bank and get money out but you can’t force her to do that, if she doesn’t have capacity you wait. This is why it’s so important to get a lasting power of attorney in place long before this becomes an issue.

roundaboutthehillsareshining · 22/07/2025 10:50

RainSoakedNights · 22/07/2025 10:36

The DWP say a lot of things that they don’t do - worst you can do is try. If it then transpires she doesn’t have capacity and a deputy ship is set up, you go back to them with that.

Why have you asked for help when you shoot down all suggestions?

The worst case scenario is she goes home, self neglects and the council has to apply for a DOLS to take her into a care home - a lot more traumatising than you trying to get an appointee sorted!

Eventually she's going into a care home. It's inevitable and noone in the family opposes it. But we have to jump through this step first because she can clearly articulate her wishes and her wishes (and the least restrictive option) is for her to return home with a care package.

The issue isn't about getting access to benefits that we may not even be able to apply for even as an appointee, because we can't access her banking details, so can't complete any means test or provide income/savings details. We are separately getting advice from SS and her advocate on how to apply for appointeeship, as she presents as very functional and capacitous in a short conversation, especially one she knows is with "authority".

My question is just about what happens if someone is unable to access money and is discharged home. This must have happened to other people?

OP posts:
RainSoakedNights · 22/07/2025 10:36

roundaboutthehillsareshining · 22/07/2025 10:34

The DWP do say they will interview the claimant to ascertain if an appointee is required? I presume they need some sort of evidence that the claimant is unable to manage their own claims? And if they interview her in the morning, when she is generally functional and capacitous, they'll find that she is capable of managing her own benefits (which she then won't apply for).

The DWP say a lot of things that they don’t do - worst you can do is try. If it then transpires she doesn’t have capacity and a deputy ship is set up, you go back to them with that.

Why have you asked for help when you shoot down all suggestions?

The worst case scenario is she goes home, self neglects and the council has to apply for a DOLS to take her into a care home - a lot more traumatising than you trying to get an appointee sorted!

Iloveeverycat · 22/07/2025 10:35

RainSoakedNights · 22/07/2025 10:09

This isn’t true.

The only person liable is the person without capacity and their estate. Should she lack capacity, her attorney or deputy can sign the paperwork on her behalf - but acting as attorney or deputy. This means that they have signed the paperwork as if they were her. Her estate still remains liable for the payments. Should she die without paying, the fees become an estate liability like any other and must be settled before inheritances are paid.

Please don’t spread misinformation.

I apologise I obviously read the form wrong then.

roundaboutthehillsareshining · 22/07/2025 10:34

RainSoakedNights · 22/07/2025 09:50

There is no threshold for appointee. You phone up, either get accepted there and then or you get sent a form and return it. The DWP sometimes visit but in reality it’s a lot less strict. You can then take control of her state pension.

If not, her family will have to help out or social services will need to step in, get DOLS authorisation and take her into care, if nobody will. Presumably bills etc are on a direct debit - but again, bills if unpaid can and will wait for the issuance of a deputyship order. They don’t like to, but they will.

The DWP do say they will interview the claimant to ascertain if an appointee is required? I presume they need some sort of evidence that the claimant is unable to manage their own claims? And if they interview her in the morning, when she is generally functional and capacitous, they'll find that she is capable of managing her own benefits (which she then won't apply for).

OP posts:
RainSoakedNights · 22/07/2025 10:09

Iloveeverycat · 22/07/2025 10:06

I'm not worried about care costs, the council can sort that out with charges on the house,
If your mum doesn't have capacity she will be unable to sign the form for charges on the house. Do you have POA for finance. Someone else with POA will have to sign on her behalf but then they become liable for the payments.

Edited

This isn’t true.

The only person liable is the person without capacity and their estate. Should she lack capacity, her attorney or deputy can sign the paperwork on her behalf - but acting as attorney or deputy. This means that they have signed the paperwork as if they were her. Her estate still remains liable for the payments. Should she die without paying, the fees become an estate liability like any other and must be settled before inheritances are paid.

Please don’t spread misinformation.

Iloveeverycat · 22/07/2025 10:06

I'm not worried about care costs, the council can sort that out with charges on the house,
If your mum doesn't have capacity she will be unable to sign the form for charges on the house. Do you have POA for finance. Someone else with POA will have to sign on her behalf but then they become liable for the payments.

RainSoakedNights · 22/07/2025 10:01

Toomanywaterbottles · 22/07/2025 10:00

Why would she have to apply for state benefits?

As deputy you have to act in the best interests of ‘P’. Therefore, if she is entitled to the state pension, attendance allowance, pension credit - you must apply for them.

Toomanywaterbottles · 22/07/2025 10:00

RainSoakedNights · 22/07/2025 09:54

The OPG won’t help without an LPA. The COP may make an emergency order, but the reality is hundreds of thousands of people are in this situation up and down the country and they need to look for other sources of help before a deputyship order is made.

OP - if someone is appointed as her deputy the first step will be applying for state benefits. So the whole “she doesn’t want them” needs to stop.

Why would she have to apply for state benefits?

thedevilinablackdress · 22/07/2025 10:00

roundaboutthehillsareshining · 22/07/2025 09:48

No, that would be illegal. And also not possible with her banking arrangements....

As it was done with her consent I chose to go down this route to make sure she was fed.

In your situation I would tell the hospital she cannot be safely discharged.

Toomanywaterbottles · 22/07/2025 09:58

Iloveeverycat · 22/07/2025 09:54

How does she not have a debit card how did she get her shopping before. Most banks have shut in my area

Edited

OP says she has no cards. She’ll be using cash or cheques, I suspect. If she has a current account that issues a debit card, she’ll just have disposed of that. My parents were the same for a long time, but they came round to using a card in the end.

Iloveeverycat · 22/07/2025 09:54

How does she not have a debit card how did she get her shopping before. Most banks have shut in my area

RainSoakedNights · 22/07/2025 09:54

MissMoneyFairy · 22/07/2025 09:51

Set up online food delivery, contact her bank, contact the opg for advice and the court of protection may know if a one off decision can be made to access her money or draw out a lump sum.

The OPG won’t help without an LPA. The COP may make an emergency order, but the reality is hundreds of thousands of people are in this situation up and down the country and they need to look for other sources of help before a deputyship order is made.

OP - if someone is appointed as her deputy the first step will be applying for state benefits. So the whole “she doesn’t want them” needs to stop.

Toomanywaterbottles · 22/07/2025 09:54

How does she normally pay for things? Cash, cheques? Does she even have direct debits for utility bills? What does she say when you ask her how she is going to buy things?

MissMoneyFairy · 22/07/2025 09:51

Set up online food delivery, contact her bank, contact the opg for advice and the court of protection may know if a one off decision can be made to access her money or draw out a lump sum.

RainSoakedNights · 22/07/2025 09:50

roundaboutthehillsareshining · 22/07/2025 09:47

Thanks, I understand that - she doesn't have any cards anyway, and can only access money via the bank branch even before this latest situation. I'm not worried about care costs, the council can sort that out with charges on the house, etc.

But she's going home - Tesco's aren't going to deliver food in exchange for payment that may come at some indeterminate point in the future once the CoP have issued an order (which will take months), her electricity company aren't going to continue to provide power without any payments at all, etc.....

The benefits question is more complicated. She vociferously refuses to apply for any state support (and has been opposed to the welfare state for many, many years). She may also not pass the DWP threshold for an appointee - her capacity grossly fluctuates and she is clearly able to articulate her wishes not to receive state benefits.

There is no threshold for appointee. You phone up, either get accepted there and then or you get sent a form and return it. The DWP sometimes visit but in reality it’s a lot less strict. You can then take control of her state pension.

If not, her family will have to help out or social services will need to step in, get DOLS authorisation and take her into care, if nobody will. Presumably bills etc are on a direct debit - but again, bills if unpaid can and will wait for the issuance of a deputyship order. They don’t like to, but they will.

TeenagersAngst · 22/07/2025 09:50

If there is literally no way of accessing her money without going to the bank in person, someone has to take her to the bank in person and withdraw enough money to keep her going for however long it takes until the deputyship comes through.

Does she not even have a debit card? They are automatically generated with a current account. Do you mean she doesn't have a current account? How does she usually pay bills etc?

roundaboutthehillsareshining · 22/07/2025 09:48

thedevilinablackdress · 22/07/2025 09:46

For food, can 'she' set up online supermarket delivery?
I set this up for DM and do the weekly order, but with her card details registered on the account.

No, that would be illegal. And also not possible with her banking arrangements....

OP posts:
roundaboutthehillsareshining · 22/07/2025 09:47

RainSoakedNights · 22/07/2025 09:06

If she is assessed as lacking capacity - that’s that. You need a deputyship in order to manage her money.

You can go online (or do it by phone) and become appointee for her benefits. This allows you to do a little - you can use her state pension for her day to day needs, for example. That’s a pretty instant thing. If she’s paying for her own care, she should be eligible for attendance allowance.

You CANNOT use her cards etc., to get her food. Care fees etc. will need to wait - and the care companies will need to wait. They will be used to this and they will try and pressure you into paying, but they won’t.

Thanks, I understand that - she doesn't have any cards anyway, and can only access money via the bank branch even before this latest situation. I'm not worried about care costs, the council can sort that out with charges on the house, etc.

But she's going home - Tesco's aren't going to deliver food in exchange for payment that may come at some indeterminate point in the future once the CoP have issued an order (which will take months), her electricity company aren't going to continue to provide power without any payments at all, etc.....

The benefits question is more complicated. She vociferously refuses to apply for any state support (and has been opposed to the welfare state for many, many years). She may also not pass the DWP threshold for an appointee - her capacity grossly fluctuates and she is clearly able to articulate her wishes not to receive state benefits.

OP posts: