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Elderly parents

At home, no capacity and no deputyship - access to money

233 replies

roundaboutthehillsareshining · 22/07/2025 08:39

So my elderly relative is being discharged home with a care package. Fine, it's what she wants and it's the least restrictive option, so it's got to happen this way (even if it falls apart in a few months and she ends up back in hospital for 6 months). Anyway, there's nothing physically wrong and no dementia. Her team believe she has a new functional MH condition, but that can't be diagnosed in hospital and she won't engage with community care, so that's a dead end.

However, it's likely she's going to be found to lack capacity to manage her financial affairs. Her bank account set up is hopelessly complicated (at her choice) and can only be administered in branch, which she's not going to be able to access.

So if she's at home, and unable to access money, how does she pay for food etc until the deputyship comes through? The family can't afford to subsidise her, she isn't eligible for benefits as she's got money coming in, she just can't access it. So what happens? Anyone been in this situation before?

OP posts:
BoarBrush · 22/07/2025 16:50

roundaboutthehillsareshining · 22/07/2025 15:58

She had capacity before, and she either took the bus to the bank and got cash out via her complicated bank account arrangement, or didn't pay the bills (there's quite a bit of that happened as well).

Social Services are very involved, they are arranging the package, transport, etc. But they just aren't answering any questions about how this person is supposed to actually exist at home in the gap between discharge and a CoP order. Or, if she actually does have capacity, how she's supposed to live safely if she can't access any money.

We had a spookily similar situation with fil. None of us live remotely close by and not able to help. We have offered many a time over the years for him to move here but...

Discharged from hospital with no capacity with carers coming in a few times a day, except he would often go wandering so would very rarely be there when they arrived. A couple months went by and he had a terrible accident involving hot oil and a fireplace. There was no food, house was a shit hole, his clothes were all caked in shit.

Was in hospital for months recovering and there was one nurse who was bloody amazing at pushing ss into getting him formally assessed and into a care home. He had no option.

Unfortunately, you probably will have to step back. Liase with the care company and ss if you can, but accept that's all you can do.

CaptainFuture · 22/07/2025 16:39

@roundaboutthehillsareshining Will her carers get involved with SS if it becomes apparent there's no food in the house? We've already been told they can't facilitate or support her getting to the bank....
Well Ss funded carers won't as they are for personal care tasks, but she could use AA to pay for a private carer to do this task?

MissMoneyFairy · 22/07/2025 16:39

If she does go home the carers will notice that there is no food qnd no money to pay for anything, who is paying for,the care package, what is there responsibility. If they are asked to prepare a meal and drinks they will soon notice theres nothing in the fridge. They hopefully will make a referral to adult social,care safeguarding team and get her hospitalised again.

Tiredofwhataboutery · 22/07/2025 16:34

It sounds mean but I think you perhaps need to step back and let social services sort it out. I think the reality is if at home with no money / food a care home probably becomes a default.

I suspect they hope family will step up and save time / effort. I’d just make it clear that you can’t help and step back.

MissMoneyFairy · 22/07/2025 16:30

If so arranged everything in her best interest they can do the same for her finances if she lacks capacity. Ask for a best interest meeting and a meeting with her consultant and pals, don't involve yourself at this stage with arranging getting her safely home, put in a unsafe discharge concern to the hospital and community social services and her GP.

PropertyD · 22/07/2025 16:26

Not helpful because I had POA for both parents after a bit of fuss but anyone heartily sick of hearing about elderly people doing it their way or the high way and being an observer in their own chaos?

Of expecting others to pay for them, do things their way or not doing it all even if it means bills are unpaid? I took over late parents accounts but a colleague at work is run ragged by her parent who doesn’t believe in direct debits, who wants to go to a bank or post office to pay bills. Only issue is they are almost housebound now and expect colleague to use this same method?

ChoccyJules · 22/07/2025 16:00

As a short term measure I would think gardening, new clothes and excessive phone bills can go (obviously she will need a phone for emergencies). Things like insurance would already be in place? Utility companies have support for people who need extra help and I thought they didn’t cut people off too quickly these days as they have to adhere to agreed standards. Really it’s food money and others more experienced than me have already answered. I fully take the point though that just because a person has family, it is assumed they will be able to carry the financial costs if needed.

roundaboutthehillsareshining · 22/07/2025 15:58

She had capacity before, and she either took the bus to the bank and got cash out via her complicated bank account arrangement, or didn't pay the bills (there's quite a bit of that happened as well).

Social Services are very involved, they are arranging the package, transport, etc. But they just aren't answering any questions about how this person is supposed to actually exist at home in the gap between discharge and a CoP order. Or, if she actually does have capacity, how she's supposed to live safely if she can't access any money.

OP posts:
MissMoneyFairy · 22/07/2025 15:51

roundaboutthehillsareshining · 22/07/2025 15:13

Well we're stuffed then, aren't we. Noone in the family has enough extra to keep another household paid up for 6 months or so.... It's not just the food is it? It's utilities, insurance, council tax, phone bills, clothing, gardening, household maintenance, etc. Not everyone has a family. What happens if you don't?

How were bills paid before, if she lacks capacity then who agreed and arranged for her to go home and who arranged a care package? Who's organising transport home. Has a safeguarding referral been made to adult social services. If she's potentially going home to no food, no water, no heating, unpaid bills then it's an jnsafd discharge and social services and her advocate will need to speak to the court of protection.

countrygirl99 · 22/07/2025 15:49

roundaboutthehillsareshining · 22/07/2025 15:47

Sadly it's not possible, as she won't consent to that. The thing that maybe isn't clear in all this is that under no circumstances will this person consent to any "interference" in her management or administration of her financial affairs. Therefore the capacity question becomes central....

Bugger.

countrygirl99 · 22/07/2025 15:47

Or a Banking Hub may be a more local option.

roundaboutthehillsareshining · 22/07/2025 15:47

countrygirl99 · 22/07/2025 15:43

I recently retired from a bank. I would say every branch has it's elderly regulars who go in at least once a week to withdraw often scarily substantial amounts of cash for shopping etc and they pay any utility bills etc there or at the Post Office by cash or cheque.
It may be possible for the OP to be added as a 3rd party or get a carers card depending on the bank. It will, however, require taking the relative into a branch.

Edited

Sadly it's not possible, as she won't consent to that. The thing that maybe isn't clear in all this is that under no circumstances will this person consent to any "interference" in her management or administration of her financial affairs. Therefore the capacity question becomes central....

OP posts:
countrygirl99 · 22/07/2025 15:43

Iloveeverycat · 22/07/2025 15:22

So she paid all her bills in cash. I would say that is very unsual. That must have taken an awful lot of time for her to do all of that every month.

I recently retired from a bank. I would say every branch has it's elderly regulars who go in at least once a week to withdraw often scarily substantial amounts of cash for shopping etc and they pay any utility bills etc there or at the Post Office by cash or cheque.
It may be possible for the OP to be added as a 3rd party or get a carers card depending on the bank. It will, however, require taking the relative into a branch.

Iloveeverycat · 22/07/2025 15:22

So she paid all her bills in cash. I would say that is very unsual. That must have taken an awful lot of time for her to do all of that every month.

roundaboutthehillsareshining · 22/07/2025 15:13

Well we're stuffed then, aren't we. Noone in the family has enough extra to keep another household paid up for 6 months or so.... It's not just the food is it? It's utilities, insurance, council tax, phone bills, clothing, gardening, household maintenance, etc. Not everyone has a family. What happens if you don't?

OP posts:
SleepingisanArt · 22/07/2025 14:45

Until Deputyship comes through you have to pay for things and keep the receipts. You can claim the money back once deputyship is granted. (Going through similar at the moment and have taken a lot of advice.) In the short term you could ask her if she'd get some extra cash out of the bank (you take her to the bank) and then you use it to get food delivered 'to save her the hassle' (I've had to use that phrase a lot about many things). But until you have deputyship the onus falls on the family to provide financial support.

Iloveeverycat · 22/07/2025 14:15

When her capacity is okay as you say she has good days. Get her to ring the bank and get them to send her a card.

RainSoakedNights · 22/07/2025 14:13

roundaboutthehillsareshining · 22/07/2025 14:02

But none of that is going to give her access to money in the next couple of weeks, before her discharge happens.

So I come back to my initial question, how have other people dealt with the situation where they're supporting from a distance, an elderly person who has been discharged home with no access to money?

There is no other option!!! You cannot do anything without a court order or LPA. You get the deputyship process moving as fast as possible and gather as much information as you can. You do the appointee application for her state pension and you explain to as many people as possible that you’re going through the deputyship process. You pay for what you can and get a refund (keep receipts as you’ll need to report to the OPG each year)

roundaboutthehillsareshining · 22/07/2025 14:02

RainSoakedNights · 22/07/2025 13:37

Then you apply for attendance allowance, make sure she’s claiming her state pension and do a deputyship application. Stop saying no and get on and do it.

But none of that is going to give her access to money in the next couple of weeks, before her discharge happens.

So I come back to my initial question, how have other people dealt with the situation where they're supporting from a distance, an elderly person who has been discharged home with no access to money?

OP posts:
RainSoakedNights · 22/07/2025 13:37

roundaboutthehillsareshining · 22/07/2025 13:19

The capacity assessments have happened, she's already been found to lack capacity on personal care and we're waiting for SS to tell us the outcome (assuming they will) of the financial capacity assessment. The unofficial feedback we've had from her advocate is that she will be found to lack capacity in both areas.

A care placement isn't an option, SS have already ruled that out based on least restrictive options and her expressed wishes. She'll be going home with carers...

Then you apply for attendance allowance, make sure she’s claiming her state pension and do a deputyship application. Stop saying no and get on and do it.

TorroFerney · 22/07/2025 13:26

roundaboutthehillsareshining · 22/07/2025 12:18

No, she won't appoint an LPoA, even if she had capacity to do so. The last time it was suggested (by a professional), the situation escalated to threats of physical violence by my relative to the professional. LPoA is absolutely not an option...

We did look at assessment placements, however the feeling from the medical team is there's nothing to be gained. Physically she is very well, mentally she has no diagnosis (and there isn't likely to be one) however dementia and neurological issues have been ruled out. There's no diagnosis currently that she needs treatment for.

We have told SS that she will be returning to a situation where she has currently no way of accessing money. They've not got back to us with any plan for that other than if she's assessed to lack capacity, a LPoA or deputyship will be needed (which we know). Noone has the funds to bankroll another household for months.

Will her carers get involved with SS if it becomes apparent there's no food in the house? We've already been told they can't facilitate or support her getting to the bank....

They won't know there isn't any food if they are just doing personal care. Assume from what you have said she won't ask for help?

She will be hungry I suspect unless you facilitate something for her. But if she doesn't say anything and you aren't able to do that then who would know?

You could flag it up when that happens to SS so not the bank access but that she's not feeding herself.

You may have said sorry but will she let you take her to the bank and she withdraws the money, can she understand that? But then if she can't get to the shop that's no use I suppose.

roundaboutthehillsareshining · 22/07/2025 13:19

RainSoakedNights · 22/07/2025 13:16

If she has capacity then that’s that - making unwise decisions isn’t a lack of capacity. All you can do is await the outcome of the capacity assessment and go from there. If she’s self neglecting she may end up in care but that’s a last resort

The capacity assessments have happened, she's already been found to lack capacity on personal care and we're waiting for SS to tell us the outcome (assuming they will) of the financial capacity assessment. The unofficial feedback we've had from her advocate is that she will be found to lack capacity in both areas.

A care placement isn't an option, SS have already ruled that out based on least restrictive options and her expressed wishes. She'll be going home with carers...

OP posts:
RainSoakedNights · 22/07/2025 13:16

roundaboutthehillsareshining · 22/07/2025 12:18

No, she won't appoint an LPoA, even if she had capacity to do so. The last time it was suggested (by a professional), the situation escalated to threats of physical violence by my relative to the professional. LPoA is absolutely not an option...

We did look at assessment placements, however the feeling from the medical team is there's nothing to be gained. Physically she is very well, mentally she has no diagnosis (and there isn't likely to be one) however dementia and neurological issues have been ruled out. There's no diagnosis currently that she needs treatment for.

We have told SS that she will be returning to a situation where she has currently no way of accessing money. They've not got back to us with any plan for that other than if she's assessed to lack capacity, a LPoA or deputyship will be needed (which we know). Noone has the funds to bankroll another household for months.

Will her carers get involved with SS if it becomes apparent there's no food in the house? We've already been told they can't facilitate or support her getting to the bank....

If she has capacity then that’s that - making unwise decisions isn’t a lack of capacity. All you can do is await the outcome of the capacity assessment and go from there. If she’s self neglecting she may end up in care but that’s a last resort

roundaboutthehillsareshining · 22/07/2025 13:15

Toomanywaterbottles · 22/07/2025 09:54

How does she normally pay for things? Cash, cheques? Does she even have direct debits for utility bills? What does she say when you ask her how she is going to buy things?

If you get her at a good time, she can explain in great detail how she's going to get the bus to the bank, what ID she will need to bring, how to fill out the form, etc. Get her at a bad time and she'll explain in great detail how her latest "business venture" is going to make millions. Get her when she's really bad and she'll explain in great detail how various famous millionaires are going to pay her....

The problem is, she has no executive functioning to actually get to the bank....

OP posts:
roundaboutthehillsareshining · 22/07/2025 12:18

No, she won't appoint an LPoA, even if she had capacity to do so. The last time it was suggested (by a professional), the situation escalated to threats of physical violence by my relative to the professional. LPoA is absolutely not an option...

We did look at assessment placements, however the feeling from the medical team is there's nothing to be gained. Physically she is very well, mentally she has no diagnosis (and there isn't likely to be one) however dementia and neurological issues have been ruled out. There's no diagnosis currently that she needs treatment for.

We have told SS that she will be returning to a situation where she has currently no way of accessing money. They've not got back to us with any plan for that other than if she's assessed to lack capacity, a LPoA or deputyship will be needed (which we know). Noone has the funds to bankroll another household for months.

Will her carers get involved with SS if it becomes apparent there's no food in the house? We've already been told they can't facilitate or support her getting to the bank....

OP posts: