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Elderly parents

Grandmother keeps calling Emergency services

36 replies

zzezzy · 16/06/2025 18:35

My gran is 98, lives on her own & is still of sound mind. I arranged home care visits 18 months ago due to her keep calling the GP/ Emergency services hoping this would stop her from calling. Recently, with her agreement, I increased the visits to 4 times a day. Yet she still keeps calling the GP & if they don't tell her what she wants to hear, she calls 999. She has regular visits from myself & other family members. All test results from the past 18 months have come back clear. Today she called 999 because she had stomach pains again which is not unusual for her & I asked her why she called 999. Her answer was " I didn't know what to do with myself, I thought I was dying". This is a normal, regular response from her. The 999 operator said they would call her GP who did turn up but the paramedics had already attended & took her to hospital even though she always refuses to go initially. It's getting me down that she keeps doing this now. I ask her what does she expect the emergency service to do if she refuses to go to hospital & won't listen to them and her reply is always " I dont know". I have POA but she is still able to make her own decisions so it doesn't help.
As much as I care about her, I am feeling more irritated as time goes on because she keeps doing this when there is actually nothing medically wrong with her. Sorry for the long post, any advice would be welcome.

OP posts:
ScaryM0nster · 16/06/2025 19:21

Has she got a home alert type call button, and if not, could she get one?

But in practical terms, if she’s ok, this isn’t a ‘you’ problem. These services are familiar with it, and are pretty sensible about how they handle it.

Occasionally you’ll get someone attend who’ll call a family member. Sometimes you can get them to give her a bit of a dressing down about wasting emergency services time. Worth pointing out if they ever ring you that you’re trying to discourage it and not being listened to and if they want to try too you’d be very grateful.

PermanentTemporary · 16/06/2025 19:14

Care home - all depends on whether she would be self funding or not. As she has carers already, I would start with a call to social services. If you’re lucky, the SW will be a capable sort who can give you some advice. Since this would be a ‘choice’, probably you will get a link to their website or funding info but at least it will give you some places to start. If you have any time, go round a few and make a shortlist before you take her. And think very realistically about what’s important. Would anyone apart from you visit her? Being near to them and you is probably most important.

zzezzy · 16/06/2025 19:02

Thank you for sharing your experience with the emergency calls.

OP posts:
WinSomeandLoseSome · 16/06/2025 19:01

Why not look around a few care homes with her. Involve her in the decision.

PermanentTemporary · 16/06/2025 18:59

Being in a home would at least mean she has someone to call. I wouldn’t ignore what she says - maybe say ‘what a good idea’ next time.

zzezzy · 16/06/2025 18:59

Would I need to speak to SS & hospital team then about a care home?

OP posts:
Ihopeoneday · 16/06/2025 18:59

Very common problem. Try not to be frustrated with her. I know it's hard. There's nothing you can really do.

JohnnyMcGrathSaysFuckOff · 16/06/2025 18:58

Hi OP, just in case this aspect is bothering you - my sister is a 999 call handler and they get this a LOT. She says she doesn't mind because "they are calling for a reason even if we're not the right people right then", as opposed to people who want her to find their house keys etc or ring up to verbally abuse the staff.

zzezzy · 16/06/2025 18:56

She does occasionally mention she may have to go in a home but I feel she's just saying that for a reaction

OP posts:
Pollqueen · 16/06/2025 18:56

No advice, I'm sorry but my elderly aunt kept doing this. She had carers in 4 x a day but would call 999 saying she hadn't seen anyone in days and hadn't eaten.

She did this several times until the hospital discharged her into a care home where she's been ever since with her house being sold to cover fees. She was livid but has finally accepted she's not going home

PermanentTemporary · 16/06/2025 18:54

This is really, really common.

What I would say to you is - try not to focus on it. It’s up to the services themselves to try and come up with solutions, and obviously listen to them and see if you can support whatever ideas they have. But at 99 she of course is frail. Would she consider a nursing home at this stage?