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Elderly parents

Catastrophe - mum has discharged herself

29 replies

Hembria · 07/06/2022 20:39

My dm has been in hospital for about 5 weeks recovering from a lower leg amputation. The hospital discharged her to a nursing home, as they felt she lacked capacity to go home and it wouldn't be safe for her because she gets very confused and incontinent during evenings and nights.
Whist in the nursing home an OT tried to do a capacity assessment on her but said she was too sarcastic for them to complete it but they felt she didn't have capacity and should stay longer term in a home.
Today she discharged herself and the nursing home let her leave even though there is nothing in place for her at home. No toilet she can access, no bed she can access, nor a package of care 😨. The home didn't tell me she had left, i found out because the prosthetic limb service were trying to track her down so phoned me.
She is now sat in her wheelchair, which she is going to have to sleep in, with nowhere to go to the toilet. My dad is very frail, so I'm praying he doesn't try and help her up the stairs.
How the hell does this situation happen? How the hell do I fix it?

I'm lost for words.

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Muchtoomuchtodo · 08/06/2022 19:54

I’m glad you Mum is back in the home where her needs can be met safely.

heads really should roll over this though. To allow a lady to go home whose capacity to make a decision about where she lives hasn’t been established is appalling. Even if your mum did have capacity, it was clearly an unsafe discharge as she didn’t have any of the necessary equipment or care provision in place to be safe at home.

@Hembria , please do put in a formal complaint to anyone who was involved with this.

BlanketsBanned · 08/06/2022 19:45

I would still speak to the cqc and if she is going back to the same home I would want a written explanation of what happened, a call from the manager and an assurance that the staff receive training in safeguarding and the MCA. It might be worth applying for deputyship for her too and poa for your dad.

DontKeepTheFaith · 08/06/2022 19:28

That is absolutely disgraceful of the care home. If she was deemed to lack capacity they should have applied for DOLs as soon as she arrived there and never allowed to leave like that!

I’m glad there has been some progress and I hope they are able to get her back to the care home.

Care home’s do have a duty of care and if they did just allow your mum to leave, knowing that things were not in place to support your mum at home, I would suggest they have failed in their duty of care.

Ilikewinter · 08/06/2022 19:20

I just feel so angry for you OP, no-one understands the shit show that is adult social care until your in it and then its a continuous game of being passed from pillar to post.
What would happen to your poor dad if you wasnt there to call all these different departments / teams.
I really hope that your mums goes back to the home

BringBackCoffeeCreams · 08/06/2022 19:19

Hembria · 08/06/2022 19:01

Quick update - the nursing team visited and have said my mum has to return to the nursing home.

Thank heavens for that. You must be so relieved. But heads still need to roll for letting her go in the first place.

Hembria · 08/06/2022 19:14

@iCorvidae I really hope so!

@BlanketsBanned it looks like she is going back to the one that she has just left - I guess because that's where her spot bed was arranged for. They can't move her tonight but will arrange transport for her. - I can't thank you enough for all your help with this!

I'll keep you all posted, as I know more

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BlanketsBanned · 08/06/2022 19:07

Good, lets hope the nurse makes it very clear to the carehome that she cannot look after herself, is the nurse putting in a safeguarding concern. Are they arranging all the transport, is the home the right one or is she going to a new one.

iCorvidae · 08/06/2022 19:04

will she go though?

Hembria · 08/06/2022 19:02

What a relief!

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Hembria · 08/06/2022 19:01

Quick update - the nursing team visited and have said my mum has to return to the nursing home.

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choosername1234 · 08/06/2022 13:55

Capacity can fluctuate, an individual can lack capacity in one setting and at one time but may have capacity at another time. Most care / nursing homes have DOLs (deprivation of liberty) assessments carried out as this enables them to keep the doors locked & legally prevents their residents from leaving. However, an individual who is deemed to have capacity is allowed to make (what may be judged) to be a bad decision. The whole area is extremely complex and never black and white. This sounds like an extremely frustrating, heartbreaking and baffling situation that the OP and her family are in, I hope community agencies are able to offer a solution before an otherwise inevitable crisis leads to A&E

Candleabra · 08/06/2022 13:51

That’s terrible. She was assessed as lacking capacity? The care home should put the DOLS in place and started the ball rolling with other services. She shouldn’t have been able to discharge herself. They’ve failed massively.
Have you spoken to them since the discharge?

user2908143823142536475859708 · 08/06/2022 13:25

Definitely report them to the regulatory body.

Badger1970 · 08/06/2022 13:17

Seconding the CQC here, and go to them with all guns blazing.

That's appalling of the home she was in.

BlanketsBanned · 08/06/2022 13:09

Personally I would contact the cqc

PermanentTemporary · 08/06/2022 13:03

Right, so she's refused a bed or other adaptations - what's the care plan to avoid pressure sores or even to monitor for them? Is your dad supposed to be doing it? Has your mum been able to give any response as to her views on pressure sores and how she feels about dealing with them?

I may say that the thing that caused serious improvement in my mum's situation was my sister writing a HUGE complaint about the first nursing home she went to, copied to Uncle Tom Cobleigh and all. Tbh the manager of the nursing home was OK about it. It sounds like they massively dropped the ball here. Was the GP involved in this plan for her to go home?

BlanketsBanned · 08/06/2022 12:55

What healthcare team do social services claim she is under, the nursing home accepted her knowing she lacked capacity so should have arranged an assessment and a emergency DOLS, referred her to her g.p. either a nurse or a gp should have reciewed ner in the carehome for medication, dressings, etc. Was it a nursing or residential home. I imagine the OT wont be too happy she was sent home, you could ring the community team and tell them, maybe they could visit her at home. Some gp practices have elderly care teams, early intervention teams that might help you. If social services wont get involved then ask for the adult safeguarding lead instead. A keysafe might be a good idea and a care/falls alarm. The last thing you need is for her to fall out the wheelchair or off the commode, your dad tries ro get her up and hurts himself. How was the carehome getting paid, you dont want to end up sorring out a massive bill. What a nightmare.

Hembria · 08/06/2022 12:44

Hi @BlanketsBanned the hospital did indeed carry out a best interest decision for her because there is no poa in place. I did explain to social services that she had been deemed to lack capacity in hospital and also from the inconclusive OT assessment that happened on Monday but they said that they couldn't help because she was under the healthcare team and not social care.

The home haven't answered my email - I want their response in writing, but she came back home in an ambulance, so yes someone must have booked it.

Good plan about the district nurses, I'll try and track them down. I've also instructed my dad to tell them he can't cope but I doubt he will admit that to them in reality.

As to my mum, she hasn't really grasped that she can't get upstairs or has has problem.

@PermanentTemporary I'll see if he'll go for it.

Once again thanks everyone, I really appreciate your help with this nightmare.

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BlanketsBanned · 08/06/2022 12:26

I would contact her g.p, adult social services and ask the district nurse if she can carry out a capacity assessment. Do social services know she failed a capacity assessment in hospital, do you know how whe was discharged to the carehome, does anyone have poa. If she lacked capacity in hospital then they must have done a best interest meeting and sought cop to discharge her. Have you spoken to the manager of the carehome, they must have arranged her transport, she couldn't have just got herself up dressed, into a wheelchair and out the door.

If they say she does now have capacity and can stay at home would she use a riser recliner chair, some people do sleep in them.
If she has had an amputation then how does she think she is going to get up, use the loo, your dad is too frail and if he tries to help her then they could both end up injuring themselves. Ideally the district nurse will suggest a home needs assessment and persuade her to get help qnd adaptations, if she is worries about the cost then she can get free adaptations to about 3k I think. She can also apply for attendance allowance and your dad can request a carers assessment.
Do you know why she is refusing any help. Do you have power of attorney for her.

PermanentTemporary · 08/06/2022 12:16

Would requesting an assessment of your dad's needs be a goer?

Hembria · 08/06/2022 12:10

Thanks everyone for your comments and checking in!

Last night was a nightmare of phonecalls with a lot of shoulder shrugging. Adult services told me that they couldn't do anything because she had discharged herself from the care home. 111 said they couldn't do anything and I needed to talk to the gp.

This morning I did get the promise that a district nurse would check on her and she will get a wheelchair toilet today but apparently mum has refused a bed or any other adaptions so she will continue to sleep in a chair and there is nothing else thar can be done until there is a crisis.

Obviously, I will continue to follow this up but if you have any other ideas let me know.

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BlanketsBanned · 08/06/2022 10:48

How on earth did she get home, it sounds like the carehome didnt do a capacity assessment and place her on a DOLS. It could have been done in hospital, who authorised her to go to the carehome in the first place if she lacked capacity.

PermanentTemporary · 08/06/2022 10:47

How are you all doing today Hembria? I feel for your dad.

NwNmOldFace · 07/06/2022 23:36

@Hembria then sadly the only option may be ED, (A&E). Make sure they know the full story of what has happened so they can raise a safeguarding referral too. Wheelchairs are not suitable for her to sleep in overnight, nor really is an armchair tbh without risking severe pressure damage to her bottom and she will also need the loo and appropriate pain relief so if social care are refusing to assist either take her or call 111/999 and explain she's an unsafe discharge

Hembria · 07/06/2022 22:08

There doesn't seem to be anything anyone can do tonight 😕

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