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Original poster

Any other childminders having problems with Busy Bees Vouchers? (sorry long!)

28 replies

childmindermk · 10/11/2009 13:55

I received an email from Computer share Vousher Services (which is apparantly the new name for Busy bees)saying that i have a remittance available to view.
when i tried to look at it i then discovered that the name had changed from Busy Bees to Computer Share Voucher Services and that i needed new log in details to view it!

They had also suspended my 'account' with them as they were waiting for verificaton of my registration which they had not asked for!
Plus i have been with them for the last 6 years without them needing to see my certificate!

I have now found out that they have cancelled the parents automatic transactions to me and not told them either!
So it is now 10th November and i have still not received some payments from October!

When you phone them it takes about 20mins to get through to anyone, then they cant tell you anything or check on any incoming payments because its not my account!

AAARRRGGGGHHHH!

I have had to notify 6 of my parents about the problems and they are all completely unaware of these issues as they have had no contact from them either!

Is it just me or is anyone else having problems with them?

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Original poster
childmindermk · 10/11/2009 16:56

Thanks for replying, we also had a case of this too. one parent had sent the payment but we didnt receive it and it had gone from their account!

we have written a letter to the voucher company explaining that we are disgusted with their service and that what they are doing is technically theft!

We are also invoicing them the late payment fees we charge as we dont think the parents should have to pay them as they had sent payments or assumed that automatic payments had been sent and not cancelled!

I would strongly advise you to charge the company a late payment fee if you are overdue fees that have not been received due to a fault of theirs, not the parent!

OP posts:
mumsanutter · 10/11/2009 16:20

You are not alone - I managed to change over registration quite easily (only registered 3 months ago) but the whole of last months payment has gone missing!!! It has taken numerous phone calls to establish that the payment date setting on my account was wrong, so they had taken the parents money but not paid it to me!!!!

Original poster
childmindermk · 10/11/2009 14:00

Also forgot to say that all the parents have had to contact them by phone to be able to log into their accounts and then be able to send any payments to me!

I was also told that some of the companies that the parents work for may need to be verified by them but the only way this can happen is if the childminder complains to parents that they havnt been paid, then parent complains to their employer toat there is a problem with payment then the employer has to phone Computer Share Voucher Services!

What a disgusting way to operate a service, both to parents and to childminders!

Please tell me its not just me this is happening to!

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