Looney I am that after an inspection in March that they have issued Cat2.
We are all here to support you, some of the CM's on here have exceptional experience and tons of advice, please, please just ask, whatever it is you need we can sort before your next assessment.
You don't have to give details of what's happened just send a message and say anyone got a, b or c or can you tell me how to best do whatever, we'll get you through this and if we havn't got it, we'll bloody well do it for you.
On a personal note I know how you are feeling i have had 5 complaints in 2 years, I've never put this on here before, tried to search for your personal email, but no luck, all of mine were found to be malicious and I knew where they were coming from which in a way made things a little easier, my last one was just a few weeks ago, I get a visit every few months with some new bizarre story, the inspectors are very understanding and the odd couple slightly embarrased to be calling but have a duty to follow up and I totally understand this. It doesn't however make you feel any better, and I blubbed at the last one as before she left she said that she had rarely been to a setting where the children were so happy and safe and obviously recieving an exceptional quality of care, often I wonder why I bother but at the end of the day, I know I do a good job and I have nothing to hide.
If you want anything just ask xx