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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

Nursery are threatening to remove my child as I questioned fees

469 replies

Girlmum1984 · 20/01/2025 14:29

My daughter turns 3 in a few weeks and we will be able to claim 30 free hours. When this happens, my consumables fee will increase from £12 a day to £29. have questioned this with management and asked for a breakdown of what this fee includes. They have listed food, nappies etc as well as a few activities (baking, PE classes, music classes). The activities listed take place twice month and so far haven’t been on the day that my child attends. All of this would never add up to £29 daily.

Unsatisfied with the response, I emailed the local council to understand how consumables fees can be issued to parents and it there were any regulations. As a result, they contacted the nursery manager and investigated. They were satisfied with the findings and basically said there are no regulations they need to follow when it comes to consumables fees and they can charge what they like. Annoying, but fine.
I have now had an official looking email from my nursery to say I have impacted the staffs mental health by making this enquiry and they are going to discuss whether our contact will be terminated as a result!
I’ve never had any issues with staff in the past and we’ve always been on friendly terms. My daughter enjoys the setting and the care they provide isn’t in question.

can they kick her out as their manager has an issue with me contacting the council about them? Thanks

OP posts:
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8
Loopydaloppy · 20/01/2025 19:03

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

I suppose it depends how much less you get paid compared to your usual hourly rate. In my area it’s almost £2 less per hour. That’s an awful lot of money to lose per child. Some areas in the UK pay a little more than the hourly rate and some break even. It’s unfair to say it’s morally wrong because you’re happy to not charge a fee. What’s morally wrong is the government not paying providers enough and chronically underfunding them.

JimHalpertsWife · 20/01/2025 19:01

The nursery should charge a consumables fee to the value they spend on consumables, to all parents using their services. The same fee.

Are the funded free hours children using more? No.
Are the funded free hours children subsidising the consumables fee for the full paying children? Probably
Are the funded free hours children subsidising the hourly rate? Most definetly. Which isn't allowed.

The nursery should have a better system for this - eg "consumables are £25 per day for all children. Those children who are booked in on a 40+ hour contract per week will receive a discount of 50% on consumables as a gesture due to the fact they are making use of a full time place" or words to that effect.

Fluufer · 20/01/2025 19:01

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

I'm a childminder, and I can't afford to be that altruistic. The funding barely covers a minimum wage income, let alone consumables and overheads.
Good for you that you can manage, but it isn't immoral to earn a liveable wage and cover the costs of providing good care.

PrincessScarlett · 20/01/2025 19:00

Loopydaloppy · 20/01/2025 18:31

This is what the government want though. They want to be seen as generous and giving and they’re quite happy for settings to come under fire because of it. It wouldn’t look good on government if it was clear how they underfund the sector so much and have historically underfunded it. They know how bad it is yet keep offering more and more to the detriment of settings. Government want children in school from 9months and this just helps towards that.

Agree 100%

Nottodaythankyou123 · 20/01/2025 18:59

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

My understanding was that previously any losses were covered by under 3s paying full whack, whereas now it’s 9 months for 15 hours and from September for the full 30. There’s very few left then to cover the costs of far more spaces operating at a loss so it’s almost inevitable IMO.

PrincessScarlett · 20/01/2025 18:58

Thereislightattheendofthetunnel · 20/01/2025 18:52

She can take her complaint to Ofsted anytime.

Ofsted aren't interested in contractual and funding matters. They ensure providers are following the statutory regulations set out in the EYFS which equate to safeguarding and education.

The only place OP can complain about funding is the local authority and she has already done that and they sided with the nursery.

BurntBroccoli · 20/01/2025 18:57

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

Well said!

Loopydaloppy · 20/01/2025 18:57

Thereislightattheendofthetunnel · 20/01/2025 18:52

She can take her complaint to Ofsted anytime.

Ofsted aren’t interested in contract disputes, it’s really not their remit. A private business is well within their rights to cancel a contract. Even if a complaint was made, what outcome would you want? Your child to stay in a setting where you are made to feel unwelcome?

murasaki · 20/01/2025 18:56

It's all a bit 'beep beep beep entitled parent who doesn't understand the funding ' coming through.

I'd bin you off if I were a childcare provider.

Fluufer · 20/01/2025 18:56

If you have such little faith in the setting, that you would report them, it's probably for the best that your child won't be attending anymore

BurntBroccoli · 20/01/2025 18:56

BobbyBiscuits · 20/01/2025 18:21

The funding is not sufficient. You do know nurseries are profit seeking businesses?
They always ask for extra for food and supplies now.
Its the only way they can legit give the free hours the government has forced on them.
If you'd rather pay for the hours and less of an add-on fee than do so. Or switch providers.
But none will fail to add at least a few quid a day onto the 'free' hours. They cannot afford not to.

Edited

Therein lies the problem - "profit seeking business".
We need to adopt a model where the state provides childcare on a "for society" basis not for profit.

unbelieveable22 · 20/01/2025 18:54

@Girlmum1984 not sure if you are coming back but did you ask for advice here or any other parenting forum before you took the steps you did?
As you will see from all the parents who have responded it's a well accepted method for nurseries to balance the books. It would be good if you could return to acknowledge that maybe you were a little too hasty with your actions and to thank those who were generous enough to explain how it all works.

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

Thereislightattheendofthetunnel · 20/01/2025 18:52

republicofjam · 20/01/2025 18:46

What sort of action do you think she can take exactly?

She can take her complaint to Ofsted anytime.

Em1ly2023 · 20/01/2025 18:51

This reply has been deleted

Withdrawn at the request of the user.

Yes, but the toxic, gossipy and cliquey way things are in nurseries / schools in certain areas of London (at least) means that this may indeed (unfairly) follow her.

republicofjam · 20/01/2025 18:46

Thereislightattheendofthetunnel · 20/01/2025 18:41

Then they should put in writing the reason why they terminate the contract when she has been paying dutifully and she should be able to take action if so she wishes.

What sort of action do you think she can take exactly?

threelittlescones · 20/01/2025 18:44

Hwi · 20/01/2025 18:08

This reminds me of a friend who would, in the mid 1990s, collect vouchers for a free pizza from a newspaper and then proceed to the restaurant, asking for a free pizza and .... tap water. But she was from Estonia and did not realise how free market enterprises work. I had to explain to her that if Brits would use a voucher, they would order drinks and starters and desserts because the restaurant has to make money. She was genuinely surprised.

I personally don't see anything wrong with that and don't think as a whole that everyone would order starters and desserts and drinks alongside their free pizza. If they want those things then fair enough but it's also perfectly acceptable to just claim the voucher for the free pizza alone.

samarrange · 20/01/2025 18:43

Whatever the merits of the OP's inquiry, sending an e-mail like this seems incredibly unprofessional. If nothing else, they could at least have made up some bullshit excuse about OP's daughter being disruptive or something. Literally stating out loud that asking with the council whether their charges were legit "impacted the MH of staff" is bonkers. Unless perhaps the people caring for the kids know that the whole operation is highly dodgy and are afraid for their jobs if it's revealed that the company is doing something underhand?

If the price structure is being distorted by rules and most nurseries find themselves forced to top up their revenue through inflated charges for consumables in order to keep working, then that's a problem for them, the council, and the government. But the average customer, faced with an increased bill for childcare, can't be expected to know that she should keep schtum and play along with a charade like that. (Plus, situations like that often seem to be the basis of court cases a few years along the line...)

SheilaFentiman · 20/01/2025 18:43

Thereislightattheendofthetunnel · 20/01/2025 18:41

Then they should put in writing the reason why they terminate the contract when she has been paying dutifully and she should be able to take action if so she wishes.

Depends on the contract. A commercial organisation may simply say “in line with clause 8.2, we are giving one month notice of termination” unless the contract obliges them to specify a reason (unlikely)

Thereislightattheendofthetunnel · 20/01/2025 18:41

republicofjam · 20/01/2025 18:39

Equally OP's loss of a childcare place is not the Nursery's problem.

Then they should put in writing the reason why they terminate the contract when she has been paying dutifully and she should be able to take action if so she wishes.

republicofjam · 20/01/2025 18:39

Thereislightattheendofthetunnel · 20/01/2025 18:30

My lord the comments on here…

The OP didn’t go to the police with a report on fraud nor HMRC on money laundering.

She asked the council if what they charge is controversial as it seems to be a big jump from one month to the next.

If that prompted an investigation it’s not OP’s problem but the nursery as the should be transparent about what they charge.

Equally OP's loss of a childcare place is not the Nursery's problem.

MummytoE · 20/01/2025 18:39

Hand your money and child over and don't dare question anything. Got it

DelilahRay · 20/01/2025 18:38

This reply has been withdrawn

Withdrawn at the request of the user.

lateatwork · 20/01/2025 18:33

Loopydaloppy · 20/01/2025 18:26

when a setting is investigated over funding, it’s generally not a small affair. It’s not just that particular child they will look at and the policies. They generally want to see the figures for every funded child, the registers for each child to tally up with the funding they have received, each and every invoice for each child to see what has been charged, the parental declaration forms for each child, what the consumables cover, the reasoning behind it, expenses to show what it covers. Sometimes they will look at one term sometimes more. It’s not a quick call where they can explain their reasoning, it’s an investigation and an audit all rolled into one.

So there is a process and a way of accounting that has to be followed? In which case, if the OP wasn't happy with the explanation provided by the nursery, then she is allowed to ask that question of the council.

It may be a pain with the investigation, but maybe the nursery should have explained it better to the OP and then she would understand better. In her (admittedly single post..) she doesn't sound unhinged, demanding or complaining about the care- just on the way the consumables are calculated.

Loopydaloppy · 20/01/2025 18:31

PrincessScarlett · 20/01/2025 18:27

It would be so much easier and transparent if providers were allowed to charge top up fees as then it would be absolutely clear that the government underfund childcare and parents who were previously paying, for example, your £6 per hour would only pay £1 an hour and be happy with that.

Calling it 'consumables', 'care package' or 'extra charge' makes it look like providers are being greedy or making things up rather than what they are actually doing which is ensuring they are not being paid less than their hourly rate.

This is what the government want though. They want to be seen as generous and giving and they’re quite happy for settings to come under fire because of it. It wouldn’t look good on government if it was clear how they underfund the sector so much and have historically underfunded it. They know how bad it is yet keep offering more and more to the detriment of settings. Government want children in school from 9months and this just helps towards that.